Deleted channel is still appearing in my team but cannot be accessed or modified

Dear Rachel Mouring，

Good day.Thank for posting in the community.We've received your query and you can expect to receive response from one of our community moderator accordingly.At this point, we appreciate your patience and cooperation. Thank you.Sincerely,Community moderator

Dear Rachel Mouring,

Good day! Thank you for posting to Microsoft Community. We are happy to assist you. 

I'm sorry to hear that you're experiencing this issue. To resolve this, you can try the following steps:

1. Since you mentioned that Teams cache has been refreshed, I was wondering whether you have cleared the cache following the stesps in: Clear Teams cache - Microsoft Teams | Microsoft Learn.
2. Try deleting the channels again using the Teams desktop app. To do this, right-click on the channel you want to delete and select "Delete channel." If you're still unable to delete the channel, try deleting it from the Teams web app(https://teams.microsoft.com/).
3. If none of the above steps work, you can try contacting Microsoft support for further assistance since there might be someting wrong at the backend, which caused the deleted channels stuck.

• You can do this by going to the Teams help center and selecting "Contact us" at the bottom of the page.
• If you are a personal user, you may also contact support via: Contact Us - Microsoft Support.
• If you are an Office365 business user, you may use the admin account or ask yout IT admin to go to Office 365 Admin Center-> Support-> New Service Request. The support engineers there have the correct escalation channel, and this is the most efficient way to report such issue. You can refer to this article to check the way how to raise a ticket: Ways to contact support for business products - Admin help. The engineers in related team have higher permission and resources than us to help check the root cause from background directly.  For your reference: How do I find my Microsoft 365 admin? - Microsoft Support.

I hope this helps! Let me know if you have any further questions.

Your patience, understanding and cooperation are much appreciated. 

Sincerely,Sherry | Microsoft Community Moderator

Hi Sherry,

I have a Team with two deleted channels that still appear.

They only appear in the desktop app, not the online app, and they only appear in the Teams view in the list pane on the left side of the screen.

If I go to Manage Team and then to the Channels tab, the channels don't appear there.

If I follow the instructions you linked to, to clear the Teams cache, and go to %appdata%\Microsoft\Teams, the Teams folder there is empty.

I've tried deleting the channels again from both the desktop app but it doesn't work.

Hope this helps.

BP

Hi Sherry,

People at my organization continue to have problems with deleted channels still showing up under the Team on the Desktop App and the Browser App. I've deleted the local cache files and they continue to show up. We also have a similar issue with channels that people used to be a member of, but it is still showing for them. When they click on it the following happens: the channel disappears (temporarily) on the left and an error displays on the right saying you don't have access to this channel. Again, this happens for both the channels that have been deleted and ones where permissions have been removed.

Note: For the person who deleted the channel, the following error is displayed on their App (different from the individuals who did not delete the Channel): "We couldn't restore the channel. Try restoring it again."

I've been able to remove those from my Teams display by Reloading the app on my desktop. Repair does not work. This is an okay solution for me, since I am comfortable with Reloading software on my workstation, but I do not think it is reasonable to perform this action on everyone's workstation that reports it.

Does Microsoft plan on addressing this issue? Perhaps adding a Reload button on the Teams App itself?

I look forward to your response! Thank you!

Jeff Niemi

I have exactly the same problem - Microsoft not being helpful at all. I have seen multiple posts about this but Microsoft seem to be ignoring the issue.

So how do we delete these phantom channels which appear but are not able to be deleted or hidden!?!