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Surface app reports: "Potential battery issue detected." for my Surface Pro 11 (Arm64)

Michael Nichols 50 Reputation points
2025-11-21T17:03:57.1933333+00:00

After reinstalling my Surface Pro 11 from the latest recovery image (25 H2) on 20 November 2025, the Surface app is flagging that I may have a "Potential battery issue detected."

I do not know to what battery issue it is referring.
Should I be concerned?

My full charge capacity from PowerCfg battery report is stating my full charge capacity is 88% of the design capacity (41,280mWh or 46,530mWh) after 119 cycle counts. Is this normal wear and tear?
How many cycle counts is the Surface Pro 11 rated for?
I configure and run my Surface to charge to a 80% battery limit within the Surface app as from what I understand that is best practice for batteries now-a-days.

Kind regards,
Mike

DESIGN CAPACITY46,530 mWhFULL CHARGE CAPACITY41,280 mWhCYCLE COUNT119

Surface | Surface Pro | Power and battery
Answer accepted by question author
  1. Q&A Assist
    2025-11-21T17:04:23.3733333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    It seems like your Surface Pro 11 is indicating a potential battery issue due to the full charge capacity being at 88% of the design capacity after 119 cycle counts. This reduction in capacity can be considered normal wear and tear for lithium-ion batteries, which typically degrade over time and usage.

    The cycle count you've mentioned (119) is within a reasonable range, as most lithium-ion batteries are rated for approximately 300 to 500 full charge cycles before significant capacity loss is expected. However, the actual lifespan can vary based on usage patterns and charging habits.

    Charging your device to an 80% limit is indeed a good practice to prolong battery life, as it helps reduce stress on the battery compared to charging it to 100%.

    If the Surface app continues to flag a potential battery issue, it may be worth running diagnostics using the Surface Diagnostic Toolkit (SDT) to check for any underlying problems. If the battery authentication fails or if you notice significant performance issues, consider reaching out to Microsoft Support for further assistance.

    References:

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  1. Word2u 5 Reputation points
    2025-11-26T00:27:31.5933333+00:00

    Same here...my 6month old Surface pro 11 is giving me the same message...and a few times it stated that the pen (the one that sits in the keyboard) is not charging also. I tried running the surface diagnostics but it would not open...even in administrator mode. Gonna follow this thread and hopefully someone will find an answer to this sooner than later.

    1 person found this answer helpful.

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