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Why did I have a sound card yesterday but none today

Kat Langworthy 0 Reputation points
2025-12-01T20:24:18.7+00:00

Can someone explain this? I use my media players (Musicbee, Winamp and Windows Media Player) alot, I am currently losing business at the moment with a problem I am experiencing with my sound, as I have none. External speakers nor my headphones (all new) can hear sound. One day I was downloading music which I do everyday (paid) and listening to YouTube and my music playlist, with no problems and later that day, nothing. Click on a song in WMP you get the red x and Musicbee will tell you that you don't have a sound card, Winamp will just shut off. My desktop is not even a year old.

Here is the stats on my computer: ASUS ExpertCenter D5 Mini Tower (D500MD)

Windows 11 Home 64- bit

Firmware: Release Date 4/23/2025 | Version D500MD.327

Processor: 12th Gen Intel (R) Core (TM) i5-12400

Graphics Card: Intel (R) UHD Graphics 730

Wireless Card" MediaTek Wi-Fi 6 MY7921 Wireless LAn card

Storage: SSD/EMMC 1 476 GB, INTEL SSDPEKNU512GZ

Memory: Total 12 GB

I have tried every options given by support teams and such and nobody can help me fix it. What now?

Windows for home | Windows 11 | Devices and drivers
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  1. Q&A Assist
    2025-12-01T20:24:31.7166667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    It sounds like you are experiencing an issue where your sound card is not being recognized by your system, which can happen for a variety of reasons. Here are some potential causes and troubleshooting steps you can consider:

    1. Driver Issues: Sometimes, the audio drivers may become corrupted or outdated. You can try updating your audio drivers through Windows Update or by visiting the manufacturer's website for the latest drivers.
    2. Audio Services: Ensure that the Windows Audio service and the Windows Audio Endpoint Builder service are running. You can check this by typing services.msc in the Run dialog (Win + R) and looking for these services.
    3. Device Manager: Check the Device Manager to see if your sound card is listed under "Sound, video and game controllers." If it has a yellow exclamation mark, there may be a problem with the driver.
    4. USB Audio Devices: If you are using USB audio devices, they may not function correctly if there are issues with the USB ports or the devices themselves. Try unplugging and re-plugging them or using different USB ports.
    5. System Restore: If this issue started recently, you might consider performing a system restore to a point when the sound was working correctly.
    6. Hardware Issues: Since your desktop is relatively new, hardware issues are less likely, but it’s still possible that the sound card could be malfunctioning. If possible, test the sound card in another system or try a different sound card in your current system.

    If none of these steps resolve the issue, it may be beneficial to contact ASUS support or your device manufacturer for further assistance, as they may have specific solutions for your hardware configuration.

    References:

  2. Igor Leyko 107.6K Reputation points Independent Advisor
    2025-12-01T20:59:36.6433333+00:00

    Hi,

    please run Device manager and show a list of sound devices.

  3. Igor Leyko 107.6K Reputation points Independent Advisor
    2025-12-04T17:12:45.5666667+00:00

    Please run Device manager and show a list of sound devices and properties of each device.

    Show a list of output devices and sound settings.

  4. Igor Leyko 107.6K Reputation points Independent Advisor
    2025-12-05T18:24:13.1933333+00:00

    Please show its properties. Show a list of output devices and sound settings.

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  5. Kat Langworthy 0 Reputation points
    2025-12-05T20:06:21.2833333+00:00

    20251205_145049~2

    Says it's working properly, but it can't be found.

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