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install onedrive

Kathie Nichols 0 Reputation points
2025-12-21T01:04:31.8733333+00:00

OneDrive will not completely install. I have uninstalled, clean all remnants, cleaned the registry, downloaded and reinstalled over and over. Installation quits at the "we are getting things ready" screen. OneDrive shows up but will not properly load.

Microsoft 365 and Office | OneDrive | For home | Windows
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  1. Kimberly Olaño 21,190 Reputation points Independent Advisor
    2025-12-22T22:52:44.79+00:00

    You attempted to sign in to Microsoft 365 Basic, but the account does not have a valid license or OneDrive entitlement attached.

    What you will likely see:

    • No active OneDrive or Microsoft 365 license
    • License exists but not assigned to this account

    Either state causes your crash.

    Use a proper Microsoft account

    Create a new Microsoft account (Outlook.com / Hotmail.com), then:

    • Activate Microsoft 365 Basic on that account
    • Sign into OneDrive desktop with it

    If you paid for Microsoft 365 Basic:

    • Cancel it on the Comcast-linked account
    • Re-purchase it while logged into the correct Microsoft account
    • Reinstall OneDrive
    • Sign in

    Licenses do not migrate cleanly between consumer identities.

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  1. Kimberly Olaño 21,190 Reputation points Independent Advisor
    2025-12-22T13:49:56.99+00:00

    Do you have any of these installed?

    • antivirus with web protection
    • firewall with HTTPS scanning
    • “safe browsing”
    • DNS filtering with HTTPS inspection
  2. Kimberly Olaño 21,190 Reputation points Independent Advisor
    2025-12-22T14:30:23.98+00:00

    On one PC only:

    Network settings → Adapter → DNS

    Set manually:

    • 8.8.8.8
    • 8.8.4.4

    Reboot

    Try OneDrive

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