4 questions with Microsoft Advertising | Billing and payments | Payment methods tags

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2 answers

I cannot get my business debit card as a payment method. Please help

Been trying for weeks and I know my info is correct. Please help me Microsoft team.

Microsoft Advertising | Billing and payments | Payment methods
asked 2025-12-04T01:34:56.59+00:00
HelloAdvertising661 0 Reputation points
answered 2025-12-04T02:04:39.3+00:00
MS Advertising - Marvin 155 Reputation points Microsoft External Staff Moderator
1 answer

need a refund on a refund due to it not working a second time and wont let me

So i bought me 1700 robux 22 dollars were spent and i go on a game i want to spend robux and i do and it says billing error your account has not been charged when i try again in a diffrent server it says would you like to buy the 1700 robux package and…

Microsoft Advertising | Billing and payments | Payment methods
asked 2025-10-20T08:04:32.8833333+00:00
Shelden Kraemer 0 Reputation points
answered 2025-10-20T08:29:32.3333333+00:00
MS Advertising - Dagmara 395 Reputation points Microsoft External Staff Moderator
1 answer

Adding payment method error?

I can't add payment method even though I'm a super admin of the account. Is this a common issue?

Microsoft Advertising | Billing and payments | Payment methods
asked 2025-10-15T14:22:50.4033333+00:00
Anonymous
answered 2025-10-15T16:59:28.4366667+00:00
MS Advertising - Marvin 155 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Not able to set a payment method

I've just created an account. Not able to set a payment method. Nothing happens when I hit save. Also I signed up for the $300-$600 promotional offer. What's the offer code to add it here?

Microsoft Advertising | Billing and payments | Payment methods
asked 2025-09-16T18:22:02.73+00:00
Adnan Utayim 20 Reputation points
accepted 2025-09-18T21:08:40.1866667+00:00
Adnan Utayim 20 Reputation points