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This article answers frequently asked questions about the Shopify Connector.
Which Microsoft products work with the Shopify Connector?
The connector is available only for Business Central online. The connector is preinstalled for new environments. Organizations with existing environments can download and install the connector from AppSource. The organization must have both a Business Central license and a Shopify license to use the connector. To learn more about supported countries/regions, languages, and editions of Business Central, go to Shopify Connector on the AppSource.
It isn't available for on-premises deployments.
The Shopify connector doesn't work for Embed App, where the client URL has the https://[application name].bc.dynamics.com format.
The Shopify connector doesn't work with other Dynamics 365 applications, like Dynamics 365 Sales or Dynamics 365 Supply Chain Management.
What Shopify API is used
The Shopify Connector primarily uses the Shopify GraphQL Admin API for all integration calls, with the exception of operations related to sold gift cards. For consistency, all interactions with Shopify use the same API version.
Shopify releases a new API version every three months at the beginning of each quarter, and supports each version for 12 months. These updates often include important changes, such as enhanced stability, improved security, and new features. To reduce impact on your environment, adoption of the latest released Shopify API version happens in major releases of Business Central. For example, the Shopify Connector released in April 2025 uses the Admin API version from January 2025, while the October release uses the API version released in July.
Impact on integration
If you're using Business Central with the Shopify Connector released in 2025 release wave 1 (April 2025), your integration relies on API version 2025-01, which is supported until January 1, 2026. To ensure uninterrupted synchronization and data exchange with Shopify, you must upgrade to the latest major version of Business Central (2025 release wave 2) before this end-of-support date. If you don't upgrade, API calls might be blocked, which means you can't synchronize data between Business Central and Shopify.
Note
The Shopify API version support timeline doesn't align with the Business Central update period, which allows you to remain on the previous version for up to five months after a major update is released.
What support is offered for the Shopify Connector?
To learn more, go to Support for the Shopify Connector.
Currently unsupported features; however, we're tracking them and may consider adding them
- Draft orders
Is the Shopify Connector extensible?
The Shopify Connector offers a few points of extensibility. We're keeping the number of points to a minimum so that we can follow the rapid development on the Shopify side without introducing breaking changes. However, the most important scenarios are covered.
To learn more and explore some examples, go to Extend the Shopify Connector.
Instead of building every modification as an extension, we suggest that you investigate whether you can contribute code to the Shopify Connector through a codevelopment process with Microsoft.
Building your version of the Shopify Connector
According to Shopify, if you want to build and publish a connector app on Shopify marketplace that has the primary purpose of transferring or sharing merchant data to a third party (Business Central), you must have written consent from Shopify. As part of this process, you must get consent from Microsoft in the "End Recipient Data Acknowledgement Form". We need to ask you to handle the matter with Shopify because Microsoft can't sign third-party agreements.
What to do
Check the Shopify requirements because you still might be able to have an unlisted app.
Alternatively, the Shopify Connector for Business Central constantly gets new features and new customers. If you discover a specific gap, consider submitting a product suggestion or a code contribution to Business Central. For requirements that might not be relevant for a majority of customers, and can't be easily addressed by the current extensibility model, please reach out to the Business Central development team to discuss the use case. We should be able to find a feasible solution.
Related information
Shopify Connector overview
FAQ for the Shopify connector
Troubleshoot the Shopify Connector
Walkthrough: Setting Up and Using Shopify Connector