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This article points to content that helps power users and administrators configure the system to work smoothly and effectively for your organization and business.
Much of the content listed here applies to features in the Organizational administration module. However, you can perform a couple of tasks, such as creating and using a record template, in any module to help your organization run more efficiently.
Number sequences
Use number sequences to generate readable, unique identifiers for master data records and transaction records that require identifiers. A master data record or transaction record that requires an identifier is a reference. Before you can create new records for a reference, you must set up a number sequence and associate it with the reference.
- Number sequences overview
- Set up number sequences using a wizard (Task guide)
- Set up number sequences on an individual basis (Task guide)
Organizations
An organization is a group of people who work together to carry out a business process or achieve a goal. Organizational hierarchies represent the relationships between the organizations that make up your business.
Before you set up organizations and organization hierarchies, plan how your business is modeled. The organization model has a significant effect on implementation and business processes.
- Organizations and organizational hierarchies overview
- Plan your organizational hierarchy
- Create an organization hierarchy (Task guide)
- Create a legal entity (Task guide)
- Create an operating unit (Task guide)
Address books
The global address book is a centralized repository for master data that you must store for all internal and external persons and organizations that your company interacts with. The data associated with party records includes the party's name, address, and contact information.
After you create the global address book, you can create more address books as you require, such as a separate address book for each company in your organization or for each line of business.
- Global address book overview
- Plan for the global address book and other address books
- Configure the global address book
- Address books FAQ
Workflow
Workflow is a system that you can use to create individual workflows or business processes. When you create a workflow, you specify how a document flows or moves through the system by showing who must complete a task, make a decision, or approve a document.
- Workflow system overview
- Workflow elements
- Actions in workflow approval processes
- Create workflows overview
Electronic signatures
An electronic signature confirms the identity of a person who is about to start or approve a computing process. In some industries, an electronic signature is as legally binding as a handwritten signature. Electronic signatures are a regulations compliance requirement for several regulated industries, such as pharmaceuticals, food and beverage, and aerospace and defense.
You can use electronic signatures for critical business processes. Some processes have built-in electronic signature capabilities. You can also create custom signature requirements for any database table and field.
Case management
By planning, tracking, and analyzing cases, you can develop efficient resolutions that you can use for similar issues. For example, when customer service representatives or Human Resources generalists create cases, they can find information in knowledge articles to help them work with or resolve a case more efficiently.
Record templates
Record templates can help you create records more quickly. You can create a record template so that you don't have to enter field values that you use often for each new record.
- Record templates overview
- Create a record template to facilitate data entry (Task guide)
- Use record template to create a new record (Task guide)