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Monitor Your App Performance

Learn how to use Partner Center to track performance metrics, analyze crash reports, engage with user feedback, and gain insights to help continuously improve your app.

How can I track my app’s performance and user engagement in Partner Center?

Partner Center provides a powerful analytics dashboard that shows how your app is performing after publication. Key reports include:

  • Analytics UI for MSIX and MSI apps: Offers built-in visual reports for:

    • Overview (summary)
    • Acquisition (downloads)
    • Usage (engagement data)
    • Health (crashes and errors)
    • Ratings & Reviews

  • Analytics API for MSIX apps: Programmatic access to your analytics data, useful for integration with your internal tools or dashboards. Allows automated reporting and data retrieval.

  • Download Hub (exportable reports) for MSIX apps: Enables you to download detailed reports (as TSV or CSV files) from each analytics section for deeper offline analysis.

Reports can be viewed directly in Partner Center or downloaded as TSV files for offline review. These insights help you understand your app’s adoption, identify trends, and spot potential areas for improvement.

Where can I see customer reviews of my app and respond to user feedback?

You can access the Reviews report in Partner Center’s analytics section. This report consolidates customer feedback from the Microsoft Store and displays:

  • Star ratings and written reviews.
  • The ability to filter reviews by region and date.
  • A reply feature that allows you to respond directly to reviews from within Partner Center.

Responding to user feedback shows that you value customer input and are actively supporting your app. Keep responses professional and avoid including any personal or sensitive information.

How do I monitor crashes or performance issues my users encounter?

The Health report in Partner Center tracks your app’s technical reliability. It includes:

  • Crash counts and unresponsiveness rates.
  • Diagnostic details such as stack traces and impacted OS/device combinations.
  • Error trends over time.

This data helps you quickly identify bugs or stability issues, allowing you to prioritize and resolve problems in future updates. Reviewing health data regularly is essential for maintaining a stable, high-quality app experience.

What functionality is offered in the Download hub for MSIX apps?

The Download hub allows you to export analytics data directly from Partner Center for offline analysis. On each analytics page, you can download detailed data (like installs, usage, crashes, or reviews) as TSV or CSV files. Additionally, you can use APIs for automated, scheduled data retrieval.


Tip

For detailed information about How to monitor your app performance, please see the Monitor your app performance section.

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