Published: April 25, 2008

The Manage Layer establishes an integrated approach to IT service management activities. This area of MOF helps IT Pros coordinate processes described in the lifecycle phase SMFs, and provides guidance about:

• Establishing decision-making processes
• Employing risk management and controls as part of all processes
• Promoting change and configuration processes that are appropriately controlled
• Dividing work so that accountabilities for results are clear and do not conflict

Manage Layer Content

• Manage Overview
• Governance, Risk, and Compliance
• Change and Configuration
• Team