This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 5%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
Hi,
recently we see the client freezing after disconnecting a session.
if you try to reconnect to the session or start another session, you get the message that you may not be able to connect because of unsufficient virtual memory.
In the Taskmanager you can see that the process msrdc.exe is still open 2 to 3 minutes after disconnecting.
Is that an known issue which will be targeted? The problem is still present in the newest insider build.
Regards
Moved from: Community Center | Not monitored
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 32%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
We also experience same problem with msrdc.exe that stops responding after logout/disconnect. We've tried downgrading to 1.2.5560 as well as upgrading to Insider release 1.2.5699, both with same issue.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
My customer seems to be having a similar if not the same issue with their Azure Virtual Desktop environment. Currently using client version 1.2.5620.0 (x64).
It is sometimes associated with the error message pop up:
Remote Desktop This computer can't connect to the remote computer.
The problem might be due to low virtual memory on your computer. Close your other programs, and then try connecting again. If the problem continues, contact your network administrator or technical support.
Other issues that seem to be related are:
User authenticates with the remote desktop app, then double clicks their application group icon and there is no response, nothing seems to happen at all. We see in the WVDFeeds log the feed refresh, but nothing else after that.
User logged into more than one host pool, disconnecting from one causes the other to freeze for a period of time, but it does seem to come back.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 41%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENA%3C/text%3E%3C/svg%3E)
It looks like with September updates the problem was solved, at least I can't simulate it anymore.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 50%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EW%3C/text%3E%3C/svg%3E)
I confirm the above comment of NEVES Antonio Luis: after installing KB5043076 (on my windows 11 x64 laptop), I haven't had the issue anymore since a few days now. Fingers crossed...
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 73%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMK%3C/text%3E%3C/svg%3E)
We have the same Issue. Because the msrdc.exe process lingers for so long it is not possible to start a new session as long as this process is still running. Users will spam the desktop and nothing will happen. Rarely the virtual memory error shows up and kills the msrdc.exe's in the background allowing the user to finaly start the session.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 57.00000000000001%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENZ%3C/text%3E%3C/svg%3E)
I have the same issue on multiple customer tenants. With Remotedesktop App and Windows App. I hope MS will fix this asap.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 84%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
We've both customers and internal users with this problem. Spent some time comparing installed updates and noticed that the clients who doesn't have KB2267602 (version 1.417.358.0) installed don't have this problem. Newer versions doesn't seem to fix the problem either.
We've managed to replicate the error multiple times by installing that specific update to the latest version. Rolled back the client to the previous day and everything worked fine up untill installing that KB again.
That's a bit strange, we don't use defender on our clients and don't have installed the KB Version you mention, yet we have the same error.
Hello,
Did this issue arise after you updated your operating system recently?
This might be one of the known issues identified in the July update that remains unresolved and was included in the cumulative update from August. As a temporary fix, we can uninstall the recent update.
On server 2022: August 13, 2024—KB5041160 (OS Build 20348.2655) - Microsoft Support
Engineers are currently working on a solution and will release an update in a future patch.
If the Answer is helpful, please click Accept Answer and upvote it.
No it is not the known error for the legacy remote desktop. My topic is about the azure virtual desktop Remotedesktop client.
Please leave the tag on azure virtual desktop, thank you. :)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 96%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
same! Had the error before the august cumulative patch
Could we get some feedback that a fix is being worked on urgently? Unfortunately, it is almost impossible to work with Azure Virtual Desktop and the remote client.
Same issue here, with AVD setups for multiple customers.
Issue seems to be unrelated to the version of AVD Remote Desktop client (or even Windows App).
Only 'workaround' I found so far is to kill the msrdc.exe process using Task Manager. Unfortunately, this is not a valid workaround for most of our end users, as task manager is blocked by GPO for security reasons...
