FsLogix - Unclean logoff causing locked files until server reboot

Much R 101

Problem is described by M4deman under unclean-logoff-causing-locked-files-until-server-reboot

It seems to have something to do with the 2009 version.
The latest version of FSLogix is installed whats-new

Description

After a user logoff, the "System" Process (PID 4) locks the following folders:

C:\Users\local_username\AppData\Local\Microsoft\Credentials
C:\Users\local_username\AppData\Roaming\Microsoft\Credentials

The user is completely logged of, according to Task Manager.

In the FSLogix Profile Log file I can see the following:

[07:53:55.601][tid:00000c90.0000ce44][ERROR:00000020] Delete profile failed for sid S-1-5-21-3364776539-3721753400-1968955100-1179, Cleaning up manually. (Der Prozess kann nicht auf die Datei zugreifen, da sie von einem anderen Prozess verwendet wird.)
The last sentence means that the process cannot access the file, because another process already uses it.

Also the whole "local_username" folder cannot be deleted:

[08:23:15.479][tid:00000c90.0000bcc4][WARN: 00000005] Failed to delete C:\Users\local_usename (Access is denied)
Access Denied

Does someone have any info on this behaviour?

Anonymous

2021-01-14T03:03:58.32+00:00

Hello @Much R

Did you check affected user has full control and Owner over their FSLogix Folder and the VHDX files ?

Thanks
Karlie
Much R 101 Reputation points

2021-02-02T08:02:21.997+00:00

Hello,

Where is my answer from yesterday?
Why was this deleted?

How can I open a ticket at Microsoft now?

Thank you
Anonymous

2021-02-02T08:16:39.607+00:00

Hello @Much R

sorry I was going to delete my comment as it wasn't helpful, and your comment is below mine, so it seems they were deleted together. I want to restore but it doesn't has this option.

FSLogix is supported for use with versions of Windows and Office that are still included in the Microsoft Support Lifecycle.

How to open a FSLogix Support Request
https://social.msdn.microsoft.com/Forums/en-US/14ea5f6f-760b-4ad2-83cf-23c3cbc1bcc4/how-to-open-a-fslogix-support-request?forum=FSLogix

Best regards
Karlie
Germain 11 Reputation points

2021-02-19T11:44:10.117+00:00

We are currently experiencing the same issue. The user VHDX is locked by system and can only be unlocked by rebooting the server.
Has Microsoft acknowledged this issue?

Currently using: 2.9.7654.46150
Bracko Ewald 26 Reputation points

2021-02-19T12:10:09.137+00:00

Did you activate the registry value HKEY_LOCAL_MACHINE\SOFTWARE\FSLogix\Apps\CleanupInvalidSessions (REG_DWORD, 0x1)?
Do you use Cloud Cache or not?

Also, maybe you can check with the frx command line tool if there are still some redirects pointing to the use VHDX file. You can then use that tool to delete them manually and detach the VHDX files afterwards using diskpart.
Marius Neuhaus 1 Reputation point

2021-03-09T10:31:38.737+00:00

Hello,

we have the same problem.
We use on-premise terminalserver.:
Windows Server 2019
Citrix 1912 CU2 LTSR
FSLogix 2.9.7621.30127

I've tried the CleanupInvalidSessions RegKey, but it doesn't effect.
We don't use Cloud Cache.
FSLogix Configuration only local and not per gpo.
The frx command line tool dont show redirects pointing to the use VHDX file.
Permission are set correct. Users work correctly with the containers.
Luckily the problem occurs only randomly and not at every logoff.

In the FSLogix Configuration we include the group domain-users and exclude the domain-administrators.
Could it be a Problem?

Best Regards,
Marius
itsupport 1 Reputation point

2021-05-26T12:40:37.147+00:00

When this happens are you left with multiple <USERNAME>.original folders? I've seen it go as high as <USERNAME>.original11 before I just manually delete all the folders.
Guido Racamato 26 Reputation points

2021-09-28T17:39:34.337+00:00

Hello Everyone, For the Group Policy Access Denied, once you get an affected user, could you please modify the following registry? There's no reboot required.

HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileService\References\<SID affected user>
REG_BINARY: RefCount
Value: 0
Jon McLeod 1 Reputation point

2021-11-19T14:56:08.267+00:00

This is the answer. Thank you.
Farooq 5 Reputation points

2024-02-14T12:02:36.9533333+00:00

We are having the same issue. We have an RDS environment and time to time users get logged in with Temporary profile, when I check the FSlogix logs I am seeing the following error - Failed to open virtual disk: \server\Profiles\S-1-5-21-26711-2174_user\Profile_user.vhd (The process cannot access the file because it is being used by another process.)
What we done to try resolve this or at least try find the cause and reduce downtime is, we have removed AV from all RDS host, we have created a script which logs out all users at midnight but issue is still occurring. We have a case opened with Microsoft but unfortunately there has been no resolution. Another issue we had is where users could not sign into their Outlook, teams, Office profile on the host. Has anyone else experiencing this issue and has anyone managed to resolve this? Any help or suggestion would be much appreciated.

107 answers

CitrixMember 6 Reputation points

2021-09-13T08:20:08.257+00:00

Make sure to exclude fslogix processes from all functions in Antivirus, realtime, behavior monitoring etc.
Look in machine policies, system / group policy - there you can specify how often refresh of gpoes should run.
I didnt understand the gpo pictures as well. May you add pictures in English, or translate the enable/disable to english from your language?
How is your include/exclude groups created?
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Андрей Михалевский 3,461 Reputation points

2021-09-13T08:23:42.777+00:00

Включена - Enabled,
Не задана - Not configured, that is, by default.

How is your include/exclude groups created? - I didn't set it up. I left it by default. Everyone.

Андрей Михалевский 3,461 Reputation points

2021-09-13T08:26:29.127+00:00

Regedit:
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CitrixMember 6 Reputation points

2021-09-13T08:34:33.023+00:00

Thanks, will see over again.

According to group, not sure will work/not work with "everyone"
Try create create include/exclude groups with "update" setting (not replace) on golden image. and add a standard group which your user are member of. (not domain users) some of your own groups.
Have seen some complaints in earlier troubleshooting on this problem in forums, including the administrator users, when logon, some problems may occur
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Андрей Михалевский 3,461 Reputation points

2021-09-13T08:50:16.537+00:00

I don't have a lot of terminal servers. I will do this manually. I will delete the everyone group and add an Active Directory group that has access to the terminal server.
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CitrixMember 6 Reputation points

2021-09-13T08:40:56.993+00:00

Thanks for "regedit"
Is your fileserver a win file server or san/nas?
If windows "as a vm" - adjust power settings on file server to "High performance" and turn off sleepmode etc, also configure in vmware cluster/hyperV that VM not is migrated with DRS Vmotion on host/storage

But guessing the problem is relying on your exclude/include groups and maybe Antivirus.
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Андрей Михалевский 3,461 Reputation points

2021-09-13T08:47:42.293+00:00

FileServer - Windows server 2019 Standart with all updates.

If windows "as a vm" - adjust power settings on file server to "High performance" and turn off sleepmode etc, also configure in vmware cluster/hyperV that VM not is migrated with DRS Vmotion on host/storage

That's exactly how it's set up.

But guessing the problem is relying on your exclude/include groups and maybe Antivirus.

I don't set up exceptions with group policies.

Also all FSlogix folders and processes are excluded from the antivirus and the file server where the profiles are located.
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Андрей Михалевский 3,461 Reputation points

2021-09-14T15:35:26.193+00:00

!!! Please send the ticket number in this thread:

https://techcommunity.microsoft.com/t5/fslogix-blog/fslogix-2105-version-is-ga/bc-p/2749503/emcs_t/S2h8ZW1haWx8bWVudGlvbl9zdWJzY3JpcHRpb258S1RLODcxTUM2WE1WMUl8Mjc0OTUwM3xBVF9NRU5USU9OU3xoSw#M59

!!!

Let's see what the developer has to say.
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Андрей Михалевский 3,461 Reputation points

2021-09-16T07:03:45.73+00:00

Why is no one active?
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SMB Solutions Cloud Services Pty Ltd 31 Reputation points

2021-09-16T07:20:30.85+00:00

To be honest, we dropped FSLogix and our support call volume reduced by 80% so I am not going to waste any more time on it.

Sorry, not very community minded but the whole experience with FSLogix has broken us :(

Андрей Михалевский 3,461 Reputation points

2021-09-16T07:22:47.28+00:00

I'm asking for your help :( Please.

Micheal Thompson 1 Reputation point

2021-09-16T07:23:47.567+00:00

What solution are you using now?

SMB Solutions Cloud Services Pty Ltd 31 Reputation points

2021-09-16T07:35:09.113+00:00

Because of the way we run our RDS farms, we have reverted to non shared profiles.

This doesn't impact our primary application (SAP Business One Cloud) and those users that need OneDrive Sync and Outlook access are always sent to the same server which has a nice big hard drive to store the profiles locally.

If the server fails, we have the drives mirrored and the servers bare metal backed up with Veeam so our RPO is met as we can immediately recover from backup if needed with stand by blades just in case.

Not perfect but customer satisfaction has gone up and we arent dying at the end of every day from Group Profile errors and locked profiles.
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FsLogix - Unclean logoff causing locked files until server reboot

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