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Surfacebook2 Windows 11 Upgrade Broke Wifi

Anonymous
2022-04-22T20:35:34+00:00

Hello,

I'm having an obnoxious issue after updating a Surfacebook2 to windows 11.

The Marvell Avastar Network adapter says its working but no wifi networks pop up. This only occurred after the upgrade. Additonally, I have completely reset the device, as well as updating all the drivers, reinstalling the drivers from here but the problems continue to persist: https://www.microsoft.com/en-us/download/details.aspx?id=56261 while it says they are compatible with windows 11, obviously this one is not.

The driver itself has not been updated since september of last year (2021) before windows 11 was released. Additionally I have tried several versions of the same driver but with no luck.

Please let me know if there are any solutions, or if others have been also experiencing this issue. I'm a bit frustrated at the lack of QA as why would you let the surfacebook be upgraded if it breaks critical hardware and now can't get on the wifi at all.

I have managed to get the ethernet to work by plugging it into a dock but then of course that defeats the entire purpose of it being a surfacebook.

-Chan

Surface | Surface Book | Network

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-05-01T16:37:13+00:00

    I'm sorry to hear that the issue still persists.

    I hope that the article that Barb Bowman provided helped you to solve the issue.

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  2. Anonymous
    2022-05-02T16:27:10+00:00

    Its most likely going to be scrapped.

    I rolled back to 10 just to see what was going on, If I could get it working.

    On 10 networks show up but the device cannot connect to anything.

    I'm going to attribute it to hardware failure, its no longer under warranty so theres not many options besides buying a wifi dongle.

    Thanks all.

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  3. Anonymous
    2022-05-03T00:05:53+00:00

    I'm sorry to hear that the issue still persists. May I also confirm the Windows version and build of the device?

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  4. Anonymous
    2022-05-04T16:04:57+00:00

    Hi Chandler Smith (csmith)"),  We have noticed that you have not responded to our last message. We would like to know whether the issue you have raised with us is still ongoing? If yes, please let us know so that we can continue our conversation.

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  5. Anonymous
    2022-05-07T15:54:53+00:00

    Hi Chandler Smith (csmith)"),  We have not heard anything from you in the last 72 hours. Please do not hesitate to create a new thread if you have new concerns. We hope that the issue you reported to us has been resolved. We personally understand that finding time to work on this matter can be a little difficult to manage.  Thus, we would like to let you know how much we appreciate your patience and most importantly the time you've dedicated to getting a resolution for this issue of yours.

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