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I have replaced the left earbud; how can I connect it?

Anonymous
2022-10-08T09:59:26+00:00

My left earbud fell out on the street and couldn't be found. I bought a replacement from a third party. I haven't been able to connect it, unfortunately, despite trying a factory reset and firmware update. The right earbud still works. Is there a solution? If not, I'd like to understand the problem. Thanks.

Surface | Surface earbuds | Setup and pairing | Android

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  1. Anonymous
    2022-10-09T00:11:59+00:00

    Hi Peak_man,

    Thank you for reaching Microsoft Community.

    Replacement for the earbuds are sold by pair. We really don't support replacement earbuds from a third party vendor. I would recommend to contact our live support team to process a replacement for your Surface earbuds. You may reach them through the numbers listed in Global Customer Service phone numbers (microsoft.com) under For Business users. This also works with Home users , just select Surface then Home as a type of user in the IVR prompt. You may also reach them through this page: Contact - Microsoft Support.

    Kind regards,

    Lavenia

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  2. Anonymous
    2022-10-09T07:27:56+00:00

    Thank you for the reply, although it sounds as though I am just being told to buy new earbuds.

    I would still be interested in understanding why two earbuds that were not originally sold as a pair cannot be made to work together.

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  3. Anonymous
    2022-10-10T17:59:31+00:00

    May I know where did you purchase the Surface earbuds? it would be more helpful if you can provide us a photo of the earbuds.

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  4. Anonymous
    2022-10-10T18:22:33+00:00

    The original earbuds were supplied directly by Microsoft in April 2021 (when I purchased a Surface Laptop 4). The replacement left earbud came from another vendor. A photo is attached, showing the original case and right earbud, and the replacement left earbud.

    Thanks.

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  5. Anonymous
    2022-10-11T15:13:34+00:00

    Earbuds are not sold individually. We do not recommend to replace Microsoft Surface earbuds from a third party vendor. If you wish to have a working earbuds contact our live support team or you can check your Microsoft account for the options.

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