Pre-silica update on co-pilot Surface PC's have error on install

Question

Pre-silica update on co-pilot Surface PC's have error on install

Rob Kuefner 0

I actually have two Surface PC devices. A Surface Laptop 7 with a X elite chip and a Surface Pro 12 with a X plus chip. Both of the try to install a windows update for Phi Silica AI Component Update (KB5067465) and come up with an error message. The Surface Laptop has tried this for several months. I even had Microsoft Support try to correct it, but it still returns the error. My newer Surface Pro just recently began showing the same update file with the error, install error - 0x80070057. I have all Windows updates applied and updated. I find it odd that both PC's are now showing this update and both continue to ask me to retry installing the update.

7 answers

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Answer 1

Noel Macadangdang 6,275 Independent Advisor

Hi Rob,

It sounds like you're having trouble installing the Phi Silica AI Component Update (KB5067465) on your Surface Laptop 7 (X Elite chip) and Surface Pro 12 (X Plus chip). Seeing that error code 0x80070057 over and over must be annoying, especially since you've already tried a bunch of fixes and even talked to Microsoft.

Usually, that error means something's up with the Windows Update, some files are corrupt, or there's a settings problem that's stopping the update. Since you have Copilot+ PCs and this has to do with AI parts, I think the problem is how these updates are being put out or checked on these new ARM systems.

Please Follow these steps.

Try Windows Update Troubleshooter, and check if your system files are okay with DISM and SFC scans. Try also downloading the update straight from the Microsoft Update Catalog or starting your computer in clean boot mode to see if something's interfering.

May I also ask have you already tried fixing the update or installing the update yourself? Also, do you have enough space on both devices, and are there any network drives that could be messing things up?

Let me know if you've tried any of this or if you have more info. I'm happy to help you figure this out.

Best Regards,

Noel

Barb Bowman 80,195 Reputation points MVP Volunteer Moderator

2025-09-30T14:51:03.73+00:00

Noel, what is your justification for "I think the problem is how these updates are being put out or checked on these new ARM systems"?
Rob Kuefner 0 Reputation points

2025-09-30T15:22:13+00:00

Both of the computers return the message that Windows Update diagnostic failed to run. In the response from Barb below, I'm going to post the screenshot she was speaking about. When I go to the Microsoft Update Catalog, I search by name and the KB5067465 and it doesn't find anything, nor does it on the Phi Silica info. On two separate contacts with Microsoft on my Surface Laptop, I gave them access to try and troubleshoot. They actually had me reinstall windows through a repair version which you will see on the screenshot. The Surface Pro is a newer machine and I just recently had the error pop up on it. I haven't contacted Microsoft regarding this device yet, but I find it odd that it is now occurring on both of them, and so I thought I'd post her in case anyone else has been having issue with this particular update item.

Answer 2

Barb Bowman 80,195 MVP Volunteer Moderator

Rob,

Can you check if you have the latest 24H2 Cumulative Update installed? That is a prerequisite. User's image

Also, can you check Windows Update, Update History, expand Components and supply a screen shot?

User's image

There should be 2 previous updates.

FWIW, the latest 5067465 installed for me today after I installed the latest Cumulative Update Preview which became available last night.

Rob Kuefner 0 Reputation points

2025-09-30T15:26:05.6166667+00:00

You can see my response to Noel above on what I've done to try and troubleshoot some. I am posting a couple screen shots, the first two are from the Surface Laptop, and the third one shows the component screenshot from the Surface Pro...

Thanks for any thoughts

Answer 3

Barb Bowman 80,195 MVP Volunteer Moderator

Rob,

I don't see other reports like yours. And it is strange that you have this issue on 2 machines. I'm sure you checked the system date and time as part of initial trouble shooting, but I did want to mention it. It seems strange that your component history doesn't show the Phi Silica updates from August and early September that preceded this latest one.

I know it is a royal pain, but what I think you should do is start with the Surface Pro 12" and use the official downloadable recovery image https://support.microsoft.com/en-us/surface-recovery-image and start fresh (back up any local files/data). Don't install any other software yet. After using the recovery image, go to Windows Update and keep checking and installing available updates until none are available. What is the status of things after this?

Rob Kuefner 0 Reputation points

2025-09-30T16:06:25.52+00:00

So, that is what they had me do with the Surface Laptop and it didn't make any difference. Before I do that, I'm just wondering what you mean by checking system date and time as a part of my troubling shooting. I will note that the Surface Laptop has been trying to install the Phi Silica since July when I did all of the troubleshooting efforts on that device and continues to this day.
Rob Kuefner 0 Reputation points

2025-09-30T16:12:54.9466667+00:00

I went back and found an email discussion with Microsoft support and I note in the earlier update on Phi Silica not installing. To be honest, I just kind of gave up on trying to figure it out on my Surface Laptop and then when it popped up on my Surface Pro yesterday, decided I'd delve back into support again to see what's going on... anyway, here is my comment from that email which was from June 7...

I have rebooted and tried it again, only to get the same result. I tried this 3 different times. I tried using windows update again and it still downloads 2025-05 Phi Silica version 1.2505.838.0 for arm64-based systems (KB5061856) goes through install process hits 100% then pops up with retry.
Barb Bowman 80,195 Reputation points MVP Volunteer Moderator

2025-09-30T16:13:34.2933333+00:00

Time and Date in Settings, Time and Language - check that it is set to the correct time and time zone

When this setting is wrong, it can produce that error. I know this is a long shot, but worth checking.
Barb Bowman 80,195 Reputation points MVP Volunteer Moderator

2025-09-30T16:25:04.4066667+00:00

So the June 7 failure was on the Laptop, right? Did support have you manually reset Windows Update during any of the trouble shooting on the Laptop?
Rob Kuefner 0 Reputation points

2025-09-30T18:00:28.1166667+00:00

So I checked the time setting on both devices and they were good. I synced them again and tried to update, neither worked. Tried rebooting and then going to windows update on both. No difference. Yes, they did have me do that after they had me do the reinstall of the Windows image. It's puzzling... I also looked for the Windows Update Catalog to try and manually install the Pre Silica KB and it doesn't show up when I search for it. Is there another place where I get the Pre Silica files to try and download and install manually instead of using Windows Update?
Barb Bowman 80,195 Reputation points MVP Volunteer Moderator

2025-09-30T18:05:20.92+00:00

Rob, I already checked and it isn't in the MSI firmware downloads either. So, no, only available through Windows Update.

Answer 4

Noel Macadangdang 6,275 Independent Advisor

Hi Rob,

Thank you for the updates, you are doing a great job figuring out the issue, here in our end we are still looking for the best possible option that is proven and tested. We will keep you updated once we get the hang of it.

Best Regards,

Noel

Answer 5

Gustavo Garcia 0

Hi Rob,

I got the same problem with my device Surface Laptop for Business. Have you solved the error?

Best regards.

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Pre-silica update on co-pilot Surface PC's have error on install

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