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install onedrive

Kathie Nichols 0 Reputation points
2025-12-21T01:04:31.8733333+00:00

OneDrive will not completely install. I have uninstalled, clean all remnants, cleaned the registry, downloaded and reinstalled over and over. Installation quits at the "we are getting things ready" screen. OneDrive shows up but will not properly load.

Microsoft 365 and Office | OneDrive | For home | Windows
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  1. Kimberly Olaño 21,190 Reputation points Independent Advisor
    2025-12-22T22:52:44.79+00:00

    You attempted to sign in to Microsoft 365 Basic, but the account does not have a valid license or OneDrive entitlement attached.

    What you will likely see:

    • No active OneDrive or Microsoft 365 license
    • License exists but not assigned to this account

    Either state causes your crash.

    Use a proper Microsoft account

    Create a new Microsoft account (Outlook.com / Hotmail.com), then:

    • Activate Microsoft 365 Basic on that account
    • Sign into OneDrive desktop with it

    If you paid for Microsoft 365 Basic:

    • Cancel it on the Comcast-linked account
    • Re-purchase it while logged into the correct Microsoft account
    • Reinstall OneDrive
    • Sign in

    Licenses do not migrate cleanly between consumer identities.

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  1. Q&A Assist
    2025-12-21T01:04:43.33+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    It sounds like you're experiencing a frustrating issue with installing OneDrive. Here are some steps you can try to resolve the problem:

    1. Repair Office Installation: Before uninstalling OneDrive again, try repairing your Office installation. This can often fix issues without needing to reinstall. You can follow the instructions in this article to repair Office programs: Repair an Office application.
    2. Reset Internet Explorer: If the previous steps do not help, consider resetting Internet Explorer to its default state, as custom settings might interfere with the installation. Be aware that this will remove all previous customizations of Internet Options.
    3. Use Microsoft Support and Recovery Assistant: Download and install the Microsoft 365 Support and Recovery Assistant, which can help diagnose and fix issues with OneDrive. You can select OneDrive for Business and follow the prompts to troubleshoot.
    4. Uninstall and Reinstall OneDrive: If the above steps do not work, you may need to uninstall and then reinstall OneDrive. Make sure to follow the correct steps based on how you installed it (MSI or Office Click-to-run). You can find the instructions for uninstalling and reinstalling OneDrive in the following articles:
    5. Check for Conflicting Software: Sometimes, other software can interfere with the installation process. Ensure that no security software or other applications are blocking the installation.

    If these steps do not resolve the issue, consider reaching out to Microsoft support for further assistance.

    References:

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  2. Kimberly Olaño 21,190 Reputation points Independent Advisor
    2025-12-21T02:01:34.8933333+00:00

    Thanks for sharing the detail, Kathie! Try to install OneDrive using the Standalone EXE (not the web bootstrapper)

    The normal download uses an online installer, which often hangs.

    Completely uninstall OneDrive again.

    Reboot.

    Download the offline installer directly:

    Right-click → Run as administrator

    Do not sign in when it first opens — just confirm it launches fully.

    If it launches normally before sign-in, the issue is profile-related, not installation-related.

    See if this helps. If you need further assistance just let me know.

    Best regards,

    Kimberly

  3. Kimberly Olaño 21,190 Reputation points Independent Advisor
    2025-12-21T20:04:49.8633333+00:00

    Let's try to isolate the issue, tell me:

    • Windows 11 version (23H2, 24H2, etc.)
    • Does OneDrive open at all after /reset?
    • Does it work in a new Windows user account?
  4. Kimberly Olaño 21,190 Reputation points Independent Advisor
    2025-12-22T04:59:32.5533333+00:00

    Try this, confirm it’s account-level (fast test)

    On either PC:

    Disconnect from the internet

    Launch OneDrive

    Result:

    ❌ Still hangs / closes → app initialization failure

    ✅ Opens sign-in UI offline → account handshake issue

    Tell me what happens.

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