893 questions
3 answers
One of the answers was accepted by the question author.
Microsoft Surface Pro 12 no WIFI
I have just treated myself to a Microsoft Surface Pro 12 and I cannot connect to the WiFi. The driver is a Qualcom 7800 Mobile Unit and the broadband is Virgin 1 gig. When I switch the pro12 on it does not connect to the internet. All usual things I have…
Surface | Surface Pro | Network
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 20%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGM%3C/text%3E%3C/svg%3E)
1 answer
What is the relationship between Surface Pro 12, EP2-33674, and Regulatory Model 2109? Need official documentation.
Hi everyone, I am currently preparing documents for a government regulatory review (RF equipment import approval), and I need to clarify the relationship between the following identifiers used for Microsoft Surface Pro 12: Surface Pro 12 – commercial…
Surface | Surface Pro | Network
893 questions
asked 2025-12-05T14:43:05.2333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 47%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIC%3C/text%3E%3C/svg%3E)
Isaac Cheng
20
Reputation points
answered 2025-12-05T14:44:11.9633333+00:00
Q&A Assist
1 answer
What is the relationship between Surface Pro 12, EP2-33674, and Regulatory Model 2109? Need official documentation.
Hi everyone, I am currently preparing documents for a government regulatory review (RF equipment import approval), and I need to clarify the relationship between the following identifiers used for Microsoft Surface Pro 12: Surface Pro 12 – commercial…
Surface | Surface Pro | Network
893 questions
asked 2025-12-05T14:35:05.3966667+00:00
Isaac Cheng
20
Reputation points
answered 2025-12-05T14:35:16.43+00:00
Q&A Assist
2 answers
Where is my browser history
Where can I find my browsing history? I had open tabs that were accidentally erased. How do I recover them?
Surface | Surface Pro | Network
893 questions
asked 2025-12-03T20:40:35.78+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 85%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBH%3C/text%3E%3C/svg%3E)
Bryan Hilton
0
Reputation points
commented 2025-12-05T12:37:18.93+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
10,660
Reputation points Microsoft External Staff
Moderator
3 answers
whiped my tablet to do a windows 11 re install on my surface pro 9, stuck on missing network adapter... HELP.
had to do a windows re install from bios with a usb-c flash drive with windows 11 and everythin went smooht but im now stuck on no network card detected. surface pro 9
Surface | Surface Pro | Network
893 questions
asked 2025-12-02T03:51:57.73+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 38%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
alex scott
0
Reputation points
edited an answer 2025-12-04T06:42:31.1033333+00:00
Lychee-Ng
10,660
Reputation points Microsoft External Staff
Moderator
2 answers
How do I unlock my computer
My computer is locked up some body tried to hack in my computer
Surface | Surface Pro | Network
893 questions
asked 2025-12-01T14:49:09.8466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 51%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETC%3C/text%3E%3C/svg%3E)
Thomas Cherry
0
Reputation points
commented 2025-12-03T08:46:18.72+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
5,750
Reputation points Microsoft External Staff
Moderator
2 answers
One of the answers was accepted by the question author.
Brand new surface first connected then quit connecting to available networks in my house
Received new Surface 11 yesterday. Upon startup, I made connection with my home network. All software updates were performed. Was continuing setup and linking to Microsoft account and software. Internet dropped out after about an hour. Rebooted…
Surface | Surface Pro | Network
893 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 59%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
2 answers
marvel avastar wireless ac controller wont' stay connected
How can I stop my marvell avastar wireless ac adapter from kicking out
Surface | Surface Pro | Network
893 questions
asked 2025-11-26T22:58:32.8633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 15%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELR%3C/text%3E%3C/svg%3E)
Lori Roefs
0
Reputation points
answered 2025-11-28T12:31:11.86+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
4,245
Reputation points Microsoft External Staff
Moderator
3 answers
One of the answers was accepted by the question author.
Surface Pro had intermittent then lost internet connection (No internet, secured)
The surface pro has worked normally since purchase in August. It had been running with NordVPN and not issues. Yesterday, it stopped getting access via the usual house internet - the connection to wifi worked, but it said 'no internet'. Initially, the…
Surface | Surface Pro | Network
893 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 85%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
3 answers
Has your Surface Pro for Business with Snapdragon Elite had an Internet stability issue on 6 GHz WiFi bands?
My Surface Pro for Business with Snapdragon Elite started losing Internet connectivity about four weeks ago. I would find the machine still connected to WiFi, but without an Internet connection. I was getting lots of BITS errors and DNS errors. I had to…
Surface | Surface Pro | Network
893 questions
asked 2025-10-27T06:05:09.1+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 3%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPW%3C/text%3E%3C/svg%3E)
Perplexed Windows User
0
Reputation points
commented 2025-11-13T09:43:20.73+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 7.000000000000001%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHC%3C/text%3E%3C/svg%3E)
Haytham-C
3,985
Reputation points Microsoft External Staff
Moderator
4 answers
One of the answers was accepted by the question author.
New windows 11 surface unable to join a domain
We have a new OOB surface that was set up with a Microsoft account. Back when we could set up devices with local accounts, we could join a domain as follows. settings -> about -> domain or workgroup -> network ID Now network ID is grayed out,…
Surface | Surface Pro | Network
893 questions
asked 2025-11-12T15:03:00.5833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 21%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJR%3C/text%3E%3C/svg%3E)
Jonathan Ricks
40
Reputation points
accepted 2025-11-12T17:36:56.2+00:00
Jonathan Ricks
40
Reputation points
1 answer
dock station 2 slow upload speed
surface pro 8 using docking station 2. docking station has limited upload speed varies 0.5mbps to 2.3mbs. Should be 45 - 50mbps. Surface works fine with wifi and direct ethernet. Docking station 2 is allowing 500mbps download.
Surface | Surface Pro | Network
893 questions
asked 2025-09-19T03:27:29.4066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 46%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDB%3C/text%3E%3C/svg%3E)
Denis Bell
0
Reputation points
answered 2025-11-09T08:34:23.6766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
27,571
Reputation points MVP
1 answer
network adapter failing
Every few weeks my network adapter fails and I lose WiFi and bluetooth connectivity. I am using a Kensington 7000 docking station with my Microsoft Surface Pro 6 running Windows 11. I have to do a factory reset on network connections, uninstalling the…
Surface | Surface Pro | Network
893 questions
asked 2025-10-29T01:16:18.6566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 75%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
dgal
0
Reputation points
answered 2025-10-29T13:23:51.33+00:00
Barb Bowman
80,195
Reputation points MVP
Volunteer Moderator
1 answer
Regarding the possibility of extending the standard warranty period for Surface devices and accepting repairs outside the warranty period
MS製品の保証について質問です。 以下、MS製品の機器を購入しました。 ・Surface Pro 9 (Core i5/8GB/128GB/プラチナ/Win 10） ・Surface pro キーボード ・Surface マウス 上記機器に関しまして、購入時に下記内容の標準保証をつけておりましたが、 納品日より3年間…
Surface | Surface Pro | Network
893 questions
asked 2025-10-28T05:46:37.6266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 82%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKK%3C/text%3E%3C/svg%3E)
Kana Kitagawa (北川 華菜)
0
Reputation points
answered 2025-10-28T10:54:23.65+00:00
Jay Mark Dullan
5,925
Reputation points
Independent Advisor
3 answers
Marvell AVASTAR Wireless-AC Network Controller Keep Failing
After reading several recommendations and finding none of them resolve the issue, I asked Copilot. This walked me through steps to Roll Back the driver. It instructed me to download three files to my C drive for the system to manual download. After…
Surface | Surface Pro | Network
893 questions
asked 2025-07-30T15:51:04.3766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 3%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
James Bainbridge
15
Reputation points
answered 2025-10-18T12:05:38.4733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 45%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDS%3C/text%3E%3C/svg%3E)
D S
95
Reputation points
1 answer
Fix Surface Pro Home 24H2
Fix inability of Surface Pro with Windows Home 24.H24 on home network.
Surface | Surface Pro | Network
893 questions
asked 2025-10-11T15:56:37.2966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 30%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDE%3C/text%3E%3C/svg%3E)
david erwin
0
Reputation points
answered 2025-10-12T01:24:25.5966667+00:00
S.Sengupta
27,571
Reputation points MVP
10 answers
Network controller drops internet connection often
Marvell Avatar Network Controller continually drops internet connection. Only solution is a forced shutdown. troubleshooting, deinstall options don't work. Internet dropped 3 times in last 6 hours. Help please
Surface | Surface Pro | Network
893 questions
asked 2025-09-18T00:52:18.5433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 9%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDV%3C/text%3E%3C/svg%3E)
Dom Valenzano
0
Reputation points
answered 2025-10-01T01:54:38.0433333+00:00
Dom Valenzano
0
Reputation points
2 answers
Can someone send me the recovery image for Windows Surface Pro 9
I can't connect to the internet because when I did a fresh install of windows I had to delete all partitions to get round a school bitlocker protection that I couldn't remove even after graduating. I think I have deleted the network drivers and I can't…
Surface | Surface Pro | Network
893 questions
asked 2025-09-25T17:53:32.43+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 80%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKC%3C/text%3E%3C/svg%3E)
Kevin Cao
20
Reputation points
answered 2025-09-26T09:45:50.4766667+00:00
Barb Bowman
80,195
Reputation points MVP
Volunteer Moderator
1 answer
I can see no wiFi connections and i have to reboot to get both back
my surface pro has started dropping out both my internet and my mouse, I can see no wiFi connections and i have to reboot to get both back
Surface | Surface Pro | Network
893 questions
asked 2025-09-16T08:44:37.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 85%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDO%3C/text%3E%3C/svg%3E)
Don Otter
0
Reputation points
answered 2025-09-16T13:42:01.6933333+00:00
Jay Mark Dullan
5,925
Reputation points
Independent Advisor
1 answer
Sim tray Surface Pro
I bought a surface pro and unable to locate the sim tray at all. i Bought a surface pro 11 and unable to locate the sim tray at all. Tensed that did i buy a wrong product as the product mentioned 5G option available.
Surface | Surface Pro | Network
893 questions
asked 2025-09-13T08:09:56.21+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 13%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYM%3C/text%3E%3C/svg%3E)
Youssouf Mustansir
0
Reputation points
answered 2025-09-13T12:20:58.7466667+00:00
Barb Bowman
80,195
Reputation points MVP
Volunteer Moderator