902 questions
1 answer
Wifi adapter disabled after installing Express VPN
I have a new Surface Pro, and am in the process of setting it up FOR THE SECOND TIME. During the first set up my wifi adapter stopped working and I wasn't sure of the cause, although it was when I was in the middle of downloading Express VPN. As it is a…
Surface | Surface Pro | Network
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 18%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPD%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 74%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIN%3C/text%3E%3C/svg%3E)
1 answer
How do i troubleshoot installing a VPN device driver on my surface pro 12 windows 11, when it keeps failing??
I am trying to add a vpn device driver to use SoftEther VPN Client. Every time I try to add it on my brand new just out of the box Surface Pro 12 with windows 11. It says Installation of the virtual network adapter device driver failed. How do I…
Surface | Surface Pro | Network
902 questions
asked 2026-01-13T15:18:26.7833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 51%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECS%3C/text%3E%3C/svg%3E)
Colleen Snyder
0
Reputation points
answered 2026-01-14T01:10:30.07+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
28,116
Reputation points MVP
2 answers
I'm having trouble with the Pro Flex keyboard while using my Surface 11 Pro.
서피스 프로 11을 쿠팡에서 25년 3월초에 구입하여 지금까지 쓰는 중입니다. 물론 정식 키보드와 펜을 사옹 중입니다. 키보드 제품 숫자는 [운영자 주: 개인정보는 삭제되었습니다] 이고, Model: 1864라 쓰여 있습니다. 원래 쓰던 대로 키보드를 연결하면 서피스가 인식을 하여 작업 표시줄이 키보드를 쓰는 것처럼 변하고, 터치 키보드가 켜지지 않습니다. 하지만 키보드가 연결된 상태에서 서피스 앱에서는 키보드를 인식하지 못하고, 타이핑이 안됩니다.…
Surface | Surface Pro | Network
902 questions
asked 2026-01-07T13:30:34.4866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 38%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
jaey hwang
0
Reputation points
edited an answer 2026-01-11T07:29:25.0933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 7.000000000000001%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHC%3C/text%3E%3C/svg%3E)
Haytham-C
4,095
Reputation points Microsoft External Staff
Moderator
2 answers
My surface is not connecting via Bluetooth to my keyboard
My surface is not connecting via Bluetooth to my keyboard
Surface | Surface Pro | Network
902 questions
asked 2026-01-09T16:57:27.29+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 98%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECE%3C/text%3E%3C/svg%3E)
clifford ellis
0
Reputation points
answered 2026-01-10T02:16:42.6433333+00:00
S.Sengupta
28,116
Reputation points MVP
1 answer
5G Connection
Trying to get the 5g cellular working on the Surface Pro 10 but keep getting Invalid or lost/stolen id. Tried using a Verizon SIM card, got the same result, the tried eSIM got the same result. This is not s stolen or lost item, how can I get this…
Surface | Surface Pro | Network
902 questions
asked 2026-01-08T15:54:00.9066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 65%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Sapiens, Mario
0
Reputation points
answered 2026-01-08T15:54:10.2733333+00:00
Q&A Assist
1 answer
Once Bitlocker key is entered, my tablet tries to diagnose and after 30 minutes restarts and asks for the bitlock again. How can I unlock my tablet and gain access?
After I enter in my bitlocker key, my computer tries to diagnose the problem. Next it pulls up a window with a "couldnt connect to the network. Keep your device on and well look for solutions again in : 30 minutes (starts at 30 minutes and winds…
Surface | Surface Pro | Network
902 questions
asked 2025-12-23T21:10:21.6066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 84%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELR%3C/text%3E%3C/svg%3E)
Lechner, Rob
0
Reputation points
edited a comment 2026-01-05T05:29:09.7866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 37%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHK%3C/text%3E%3C/svg%3E)
Huy-K
7,995
Reputation points Microsoft External Staff
Moderator
2 answers
How do I unlock my computer
My computer is locked up some body tried to hack in my computer
Surface | Surface Pro | Network
902 questions
asked 2025-12-01T14:49:09.8466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 51%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETC%3C/text%3E%3C/svg%3E)
Thomas Cherry
0
Reputation points
commented 2026-01-03T08:42:57.8+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
6,760
Reputation points Microsoft External Staff
Moderator
2 answers
One of the answers was accepted by the question author.
Surface Pro had intermittent then lost internet connection (No internet, secured)
The surface pro has worked normally since purchase in August. It had been running with NordVPN and not issues. Yesterday, it stopped getting access via the usual house internet - the connection to wifi worked, but it said 'no internet'. Initially, the…
Surface | Surface Pro | Network
902 questions
asked 2025-11-13T10:08:23.55+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 85%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Martina S
20
Reputation points
commented 2025-12-31T16:04:28.9766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 96%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAP%3C/text%3E%3C/svg%3E)
Allana Patterson
0
Reputation points
3 answers
How to fix "no internet secured" done resets of network, ip config flush dns, win sock and nothing
Got a Surface 11 Pro and was working fine until did an update and now getting "no internet secured" and as do not use ethernet I am screwed. So tried everything found online - resetting network adapters, reset winsock, flushdns - and still no…
Surface | Surface Pro | Network
902 questions
asked 2025-12-16T11:26:46.4033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 85%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERH%3C/text%3E%3C/svg%3E)
Randall Hewitt
0
Reputation points
commented 2025-12-18T16:11:18.8633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 44%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJQ%3C/text%3E%3C/svg%3E)
Jess-Q
6,590
Reputation points Microsoft External Staff
Moderator
1 answer
MS Surface Dock 2 ethernet issues
About a month ago, the 5 users in our office starting having ethernet issues for certain websites. I have narrowed it down to the MS Surface Dock 2. If I bypass that with an ethernet cord into one of the USB-C ports, everything works perfectly. I have…
Surface | Surface Pro | Network
902 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 19%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
2 answers
Surface mobile broadband issue on surface pro 7+ LTE Code 43.
I've ran Surface diagnostics tool app, ran and checked for all updates, including drivers. Restarted multiple times after uninstalling the hardware in device manager with no success. This has happened in the past and then randomly comes back on and works…
Surface | Surface Pro | Network
902 questions
asked 2025-12-14T21:43:26.66+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 74%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETS%3C/text%3E%3C/svg%3E)
Tom Swartout
0
Reputation points
answered 2025-12-14T21:59:31.42+00:00
Tom Swartout
0
Reputation points
3 answers
What is the relationship between Surface Pro 12, EP2-33674, and Regulatory Model 2109? Need official documentation.
Hi everyone, I am currently preparing documents for a government regulatory review (RF equipment import approval), and I need to clarify the relationship between the following identifiers used for Microsoft Surface Pro 12: Surface Pro 12 – commercial…
Surface | Surface Pro | Network
902 questions
asked 2025-12-05T14:43:05.2333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 47%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIC%3C/text%3E%3C/svg%3E)
Isaac Cheng
20
Reputation points
answered 2025-12-07T10:39:49.9266667+00:00
Barb Bowman
80,530
Reputation points MVP
Volunteer Moderator
3 answers
One of the answers was accepted by the question author.
Microsoft Surface Pro 12 no WIFI
I have just treated myself to a Microsoft Surface Pro 12 and I cannot connect to the WiFi. The driver is a Qualcom 7800 Mobile Unit and the broadband is Virgin 1 gig. When I switch the pro12 on it does not connect to the internet. All usual things I have…
Surface | Surface Pro | Network
902 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 20%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGM%3C/text%3E%3C/svg%3E)
1 answer
What is the relationship between Surface Pro 12, EP2-33674, and Regulatory Model 2109? Need official documentation.
Hi everyone, I am currently preparing documents for a government regulatory review (RF equipment import approval), and I need to clarify the relationship between the following identifiers used for Microsoft Surface Pro 12: Surface Pro 12 – commercial…
Surface | Surface Pro | Network
902 questions
asked 2025-12-05T14:35:05.3966667+00:00
Isaac Cheng
20
Reputation points
answered 2025-12-05T14:35:16.43+00:00
Q&A Assist
2 answers
Where is my browser history
Where can I find my browsing history? I had open tabs that were accidentally erased. How do I recover them?
Surface | Surface Pro | Network
902 questions
asked 2025-12-03T20:40:35.78+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 85%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBH%3C/text%3E%3C/svg%3E)
Bryan Hilton
5
Reputation points
commented 2025-12-05T12:37:18.93+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
12,225
Reputation points Microsoft External Staff
Moderator
3 answers
whiped my tablet to do a windows 11 re install on my surface pro 9, stuck on missing network adapter... HELP.
had to do a windows re install from bios with a usb-c flash drive with windows 11 and everythin went smooht but im now stuck on no network card detected. surface pro 9
Surface | Surface Pro | Network
902 questions
asked 2025-12-02T03:51:57.73+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 38%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
alex scott
0
Reputation points
edited an answer 2025-12-04T06:42:31.1033333+00:00
Lychee-Ng
12,225
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
Brand new surface first connected then quit connecting to available networks in my house
Received new Surface 11 yesterday. Upon startup, I made connection with my home network. All software updates were performed. Was continuing setup and linking to Microsoft account and software. Internet dropped out after about an hour. Rebooted…
Surface | Surface Pro | Network
902 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 59%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
1 answer
marvel avastar wireless ac controller wont' stay connected
How can I stop my marvell avastar wireless ac adapter from kicking out
Surface | Surface Pro | Network
902 questions
asked 2025-11-26T22:58:32.8633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 15%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELR%3C/text%3E%3C/svg%3E)
Lori Roefs
0
Reputation points
answered 2025-11-28T12:31:11.86+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
7,555
Reputation points Microsoft External Staff
Moderator
3 answers
Has your Surface Pro for Business with Snapdragon Elite had an Internet stability issue on 6 GHz WiFi bands?
My Surface Pro for Business with Snapdragon Elite started losing Internet connectivity about four weeks ago. I would find the machine still connected to WiFi, but without an Internet connection. I was getting lots of BITS errors and DNS errors. I had to…
Surface | Surface Pro | Network
902 questions
asked 2025-10-27T06:05:09.1+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 3%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPW%3C/text%3E%3C/svg%3E)
Perplexed Windows User
0
Reputation points
commented 2025-11-13T09:43:20.73+00:00
Haytham-C
4,095
Reputation points Microsoft External Staff
Moderator
2 answers
One of the answers was accepted by the question author.
New windows 11 surface unable to join a domain
We have a new OOB surface that was set up with a Microsoft account. Back when we could set up devices with local accounts, we could join a domain as follows. settings -> about -> domain or workgroup -> network ID Now network ID is grayed out,…
Surface | Surface Pro | Network
902 questions
asked 2025-11-12T15:03:00.5833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 21%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJR%3C/text%3E%3C/svg%3E)
Jonathan Ricks
40
Reputation points
accepted 2025-11-12T17:36:56.2+00:00
Jonathan Ricks
40
Reputation points