153 questions
1 answer
Surface Book 2 Wifi not working after sleep
After my Surface Book 2 goes to sleep (closing laptop lid or inactivity period), the wifi does not work after waking up. I can get it working again by going in to Device Manager->Network Adapters, opening up Marvel AVASTAR Wireless-AC Network…
Surface | Surface Book | Network
asked 2025-09-21T03:03:36.4766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 57.00000000000001%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJW%3C/text%3E%3C/svg%3E)
Justin Waddell
5
Reputation points
edited a comment 2025-11-13T16:10:20.7+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 20%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESL%3C/text%3E%3C/svg%3E)
Scott L
0
Reputation points
4 answers
One of the answers was accepted by the question author.
Marvell AVASTAR Wireless -AC Network Controller
What has happened? I've always been highly impressed by MS Customer Service, a factor which has highly influenced my purchasing decision, but I cannot begin to state how disgusted I am. This is the first time I've ever had to complain. I called…
Surface | Surface Book | Network
153 questions
asked 2025-11-04T11:14:03.34+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 52%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAO%3C/text%3E%3C/svg%3E)
Ann On
60
Reputation points
commented 2025-11-04T19:52:29.4+00:00
Barb Bowman
80,355
Reputation points MVP
Volunteer Moderator
4 answers
My surface book 2 won't connect to internet automatically on start up. Problem with with loading Marvell
My surface book 2 has suddenly stopped automatically connecting to the internet on startup. When I go to Device Manger I can see a warning ! sign on the Marvell AVASTAR adapter. I have to uninstall and then restart in order for the surface book to find…
Surface | Surface Book | Network
153 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 54%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 50%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3E4%3C/text%3E%3C/svg%3E)
6 answers
One of the answers was accepted by the question author.
Surface does not connect to wi-fi
Hello. If I haven't used my laptop for a couple of days it stops connecting to the wi-fi network. The wi-fi icon disappears and it doesn't highlight any available connections (either mine or anyone else in my block of flats). I have found a work around…
Surface | Surface Book | Network
153 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 86%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
2 answers
my laptop loses internet connection when it sits for awhile
my laptop loses internet connection when it sits for awhile. when i return to my laptop, it is offline. this has only started to happen in the last month or so. any suggestions on how to troubleshoot and correct this issue? thx.
Surface | Surface Book | Network
153 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 59%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDB%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 45%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDS%3C/text%3E%3C/svg%3E)
2 answers
Surface Book 2 (OS Build 10.0.26100 Version 26100) loses WiFi and Bluetooth connection when put to sleep
Surface Book 2 running Windows 11 OS Build 10.0.26100 Version 26100 loses WiFi and Bluetooth connection when put to sleep. Connections are restored after restarting. This has been happening since June. It is the exact same issue reported by someone…
Surface | Surface Book | Network
153 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 4%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
0 answers
Surface Book 2 knocks out wifi router
When my Surface Book 2 wakes from sleep (and thus connects to my wifi router), it crashes my router completely. The router then cold boots, during that time there's obviously no network and internet. This is very bad. I rolled back the driver to the…
Surface | Surface Book | Network
153 questions
asked 2019-12-11T21:47:36+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
6 answers
Surface Book 2 UK version accessing Higher 5GHz WiFi channels
Hello, I have a Surface Book 2, that I bought in the UK. Wifi works as expected on 2.4 and 5 GHz bands when the access point is visible. It turns out, when it comes to the 5GHz band, my laptop can only see up to channel 140. In the UK, I found out these…
Surface | Surface Book | Network
153 questions
asked 2020-08-12T12:04:14+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
13 answers
Surface Book 2 (Can't connect to this network)
Hello I have Surface Book 2 ( i7-8650U 1.90GHz / RAM 16GB / 1TB / RTX 1050 ) I received an update today after restart I couldn't connect to my network and get the message ( Can't connect to this network. I tried other devices and it connects normally. …
Surface | Surface Book | Network
153 questions
asked 2019-08-13T15:51:59+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
4 answers
Surface book wifi drops when lid is fully closed
Hi, I'm using surface book with a docking station. When the lid is closed, it's set to 'do nothing' so that I can work with my external monitors. However, when I close the lid fully, wifi gets lost most of the times, if not really slow. When the lid is…
Surface | Surface Book | Network
153 questions
asked 2018-07-12T04:41:07+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
3 answers
Bluetooth Headsets always disconnect in reconnect in sleepmode
Hi Guys, i have a SB2. In sleep mode the SB2 always connect and disconnect with bluetooth headsets. It is little frustrating because i can´t find the settings for that and so when i also have my headset connect to a phone it is not usable. Every view…
Surface | Surface Book | Network
153 questions
asked 2020-03-12T17:48:00+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
1 answer
Screen sharing between Surface Book 3 and Sony A80J Bravia TV
Cannot project my desktop using the “Screen mirroring” screen sharing of my SarfaceBook 3 Windows 11 with automatic updates to a Sony XR-65A80J television with version PKG6.4284.0521NAA. The TV is on the same Wi-Fi as the computer. By pressing…
Surface | Surface Book | Network
153 questions
asked 2021-11-29T22:46:04+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
1 answer
MAC ID of Surfacebook 2
I want to know that whether there is a unique MAC ID for each surfacebook 2 or it takes the ID from docking station if I connect to network throguh the docking station. I was told that this problem exists in surface pro but wherher this issue also exists…
Surface | Surface Book | Network
153 questions
asked 2018-11-28T07:08:52+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
4 answers
Internet very slow on surface book but not on other devices
Hi, I have been having this problem for about the last month or so where my Surface book has abysmal internet speeds while it is fine on other devices such as my mobile phone. I run a speed test on the surface book and am struggling to get download…
Surface | Surface Book | Network
153 questions
asked 2018-03-29T23:43:02+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
16 answers
Surfacebook2 Windows 11 Upgrade Broke Wifi
Hello, I'm having an obnoxious issue after updating a Surfacebook2 to windows 11. The Marvell Avastar Network adapter says its working but no wifi networks pop up. This only occurred after the upgrade. Additonally, I have completely reset the device, as…
Surface | Surface Book | Network
153 questions
asked 2022-04-22T20:35:34+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
7 answers
One of the answers was accepted by the question author.
Ethernet connection keeps dropping on my Surface Book 3
Ethernet connection keeps dropping on my Surface. I have a wired ethernet connection and it drops often, regardless of periods of inactivity or pretty active. None of the other computers in my house have this issue. Support thought it's the Surface Dock…
Surface | Surface Book | Network
153 questions
asked 2022-05-20T17:27:35+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
3 answers
Surface book dock not finding ethernet adapter
The surface book base will not recognize the ethernet adapter in surface dock. It will work fine if base is detached and connect dock directly to the tablet. Is there any way to get the base to recognize the adapter?
Surface | Surface Book | Network
153 questions
asked 2018-09-11T23:57:22+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
2 answers
One of the answers was accepted by the question author.
Surface Book WIFI problem again
No 5 GHz networks can be detected, although they are there (checked with two mobile phones). We have a Surface Book (1) with the following driver: Marvell Semiconductors, Inc., 21/01/2020, 15.68.17018.116. The system says that the best driver is already…
Surface | Surface Book | Network
153 questions
asked 2020-09-04T09:37:59+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
2 answers
Windows 11 System Data Usage
Recently I got a surface book 3, and so with it came the powerful speed and ram that I'd expect from such a laptop. I however did not expect the data usage to be off the charts, up to the point where the system uses 20 gb a day. I've tried to reduce this…
Surface | Surface Book | Network
153 questions
asked 2025-03-07T03:14:15+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
15 answers
Surface Book WiFi Connectivity
I am having a serious problem connecting my new Surface Book to the internet. When I bought it, it connected perfectly to by my home and office WiFi routers. After an update, however, it connected to my home internet, but it slowed to a crawl where it…
Surface | Surface Book | Network
153 questions
asked 2020-02-07T01:44:21+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous