694 questions
694 questions with Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key tags
4 answers
How can I regain access to a device I locked on my Windows system?
How can I unlock my Windows 11 HP laptop if it's locked, whether by entering my password or PIN, using Windows Hello, retrieving a BitLocker recovery key from the Intune Company Portal, resetting my Microsoft account password, or contacting IT support if…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked 2025-12-01T05:10:11.5366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 17%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOD%3C/text%3E%3C/svg%3E)
olivia day
0
Reputation points
answered 2025-12-02T16:11:38.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 62%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHH%3C/text%3E%3C/svg%3E)
Hailey Huong Bui
2,135
Reputation points
Independent Advisor
6 answers
BitLocker recovery key needed – cannot access account
Hello, I need help with a BitLocker recovery key. My PC is asking for a BitLocker recovery key, but I cannot sign in to my Microsoft account (******@miyawaki-kogyo.co.jp), so I cannot access the key. I know the password for this account, but I still…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked 2025-11-19T05:08:28.8066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 81%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
小林 裕詞
0
Reputation points
answered 2025-11-28T16:05:15.88+00:00
EmilyS_726
12,955
Reputation points
Volunteer Moderator
4 answers
Former employee’s Microsoft account inaccessible – urgent BitLocker key needed
Hello, We urgently need access to a BitLocker recovery key for a company device, but we cannot access the Microsoft account associated with it. Details: Microsoft account: ******@miyawaki-kogyo.co.jp Recovery key ID:…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 16%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EV%3C/text%3E%3C/svg%3E)
1 answer
Request for Assistance with BitLocker Recovery Key Identification
Dear Microsoft Support Team, I hope this message finds you well. My name is Blessing Isaac, and I am a staff member of Big Tree Group, Nigeria. We are currently facing an issue with one of our company laptops that has become inaccessible due to BitLocker…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked 2025-11-18T16:12:05.1766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 91%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBI%3C/text%3E%3C/svg%3E)
BLESSING ISAAC
0
Reputation points
edited the question 2025-11-18T18:42:45.9266667+00:00
Gérard Oomens
113.2K
Reputation points
Volunteer Moderator
1 answer
Bloqueo BitLocker, sin claves de recuperación
Buenas tardes, necesito solicitar su ayuda, respecto a 2 equipos que se encuentran bloqueados por BitLocker. El primer equipo es de mi uso diario, con un disco duro y el segundo equipo contiene 2 discos duros, los cuales también se encuentran…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked 2025-11-17T19:15:58.3933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 93%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESR%3C/text%3E%3C/svg%3E)
Sergio Ramirez Bustamante
0
Reputation points
commented 2025-11-18T14:14:49.1466667+00:00
Sergio Ramirez Bustamante
0
Reputation points
1 answer
Bitlocker (Bug)Screen - no keys no factory reset option
I opened my computer a couple weeks ago to find the Bitlocker (Bug) screen. I do not have a recovery key on my account, nor does my place of business use the keys. The computer will not even let me do a factory reset with or without saving files. At…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked 2025-11-17T20:56:08.3533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 8%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETC%3C/text%3E%3C/svg%3E)
Todd Cooper
0
Reputation points
answered 2025-11-18T01:20:10.8566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 61%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHP%3C/text%3E%3C/svg%3E)
Harry Phan
9,835
Reputation points
Independent Advisor
1 answer
Accessing my recovery key
It's been about 3 to 4 days since I received the BitLocker blue screen. Today I figured out how to get my recovery key. The problem I am having is that I changed the phone number to my new number. I apparently have to wait 30 days before I get in to get…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked 2025-06-19T21:55:20.5633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 33%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECB%3C/text%3E%3C/svg%3E)
Christina Briggs
10
Reputation points
commented 2025-11-15T04:51:33.9266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 96%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHR%3C/text%3E%3C/svg%3E)
Habib rahman
0
Reputation points
3 answers
Bitlocker key code doesn't show up for 5th PC
I’m working with a computer that’s currently displaying the BitLocker recovery screen. I’ve logged into the associated Microsoft account and confirmed the device using its serial number. The account shows five registered devices, but when I attempt to…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked 2025-11-05T15:32:00.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 53%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBC%3C/text%3E%3C/svg%3E)
Bruce Coane
0
Reputation points
answered 2025-11-10T15:49:43.4633333+00:00
Bruce Coane
0
Reputation points
1 answer
assign bit locker code to one of my 5 devices
I can log into my account and I see my 5 devices but there is only one bit locker that has a code. How do I get codes assigned to my other devices
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked 2025-11-03T22:33:55.5266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 80%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJQ%3C/text%3E%3C/svg%3E)
John Quackenbush
0
Reputation points
edited the question 2025-11-10T03:23:58.9833333+00:00
Brian Huynh (WICLOUD CORPORATION)
1,645
Reputation points Microsoft External Staff
Moderator
1 answer
bitlocker recovery doesnt work -how do I recovery key for specific drive
I can retrieve codes for all my family members but the recovery key will not unlock one specific computer drive. is there a way to reset or update keys or is this because it was never set up.
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked 2025-11-02T16:50:59.1933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 47%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWS%3C/text%3E%3C/svg%3E)
Wilbert Scott
0
Reputation points
commented 2025-11-06T05:13:29.9033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 27%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJT%3C/text%3E%3C/svg%3E)
Joseph Tran
3,965
Reputation points
Independent Advisor
1 answer
Bitlocker enabled awaiting activaton - will not save a bitlocker key - no choice but manage- bde off c:
The computer (HP) with windows 10 was found to have bitlocker enabled, It says awaiting activation and encrypt drive, although it appears to alredy be encrypted to acronis.. The user space was encrypted according to manage-bde -status but its not…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked 2025-11-04T19:10:12.7633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 75%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECF%3C/text%3E%3C/svg%3E)
chris fourfiftyone
0
Reputation points
answered 2025-11-04T20:03:47.06+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 33%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDV%3C/text%3E%3C/svg%3E)
Domic Vo
11,150
Reputation points
Independent Advisor
1 answer
There is no bitlocker recovery key available and I can't access the computer or reset it without it
A new team member's new laptop is locked and requires a bitlocker key. When we log into his microsoft account online and select his laptop in devices, it says 'No bitlocker recovery key found for this device.' When logging into the admin portal we also…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked 2025-11-03T13:24:02.63+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 46%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
Katy
0
Reputation points
edited the question 2025-11-04T01:26:14.8166667+00:00
Brian Huynh (WICLOUD CORPORATION)
1,645
Reputation points Microsoft External Staff
Moderator
2 answers
Bitlocker is not accepting its own recovery key. Says "The key doesn't match this drive"
Hey, On my windows laptop when my external hard drive was plugged in. I have been promoted to encrypt my hard drive. Once the setup is done it asked me to enter the password to unlock the hard drive. Inspite of entering the right password it still…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked 2025-10-29T10:32:30.4433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 8%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHK%3C/text%3E%3C/svg%3E)
Harshil Kyada
0
Reputation points
answered 2025-11-03T06:53:49.7333333+00:00
Harshil Kyada
0
Reputation points
3 answers
Wndows Bitlocker recovery key support. urgent
Bitlocker recovery key urgentMy computer doesn't allow me to proceed further wthout btlocer recovery ey. Need to resolve ths ssue and need an urgent support. Bitlocker recovery key is not working and need an alternative to recover for the business…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked 2025-09-22T15:35:42.7066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 33%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVV%3C/text%3E%3C/svg%3E)
Veera V
0
Reputation points
answered 2025-10-31T01:16:49.17+00:00
Brian Huynh (WICLOUD CORPORATION)
1,645
Reputation points Microsoft External Staff
Moderator
2 answers
Bitlocker always prompt even after key in and reboot after Windows 11 Upgrade from 23H2 to 24H2
Hi Microsoft Support, I'm a Windows Administrator in a company. I'm using Ivanti EPM to manage the endpoint of all users. Currently, I'm rolling out Windows 11(23H2) to 24H2 Upgrade. However, bit locker prompts and after key in the bit locker key, it…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked 2025-10-30T10:23:30.14+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 47%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
Sherwin Kabigting Buenaventura
0
Reputation points
answered 2025-10-30T17:36:29.8433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 21%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAP%3C/text%3E%3C/svg%3E)
Arkadiusz Plona
0
Reputation points
1 answer
I need my bitlock for my windows
I need my account ******@gmail.com for my bitlock
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked 2025-10-23T11:47:36.6933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 51%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENW%3C/text%3E%3C/svg%3E)
Nils Weber
5
Reputation points
edited an answer 2025-10-24T04:52:20+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 81%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECT%3C/text%3E%3C/svg%3E)
Chen Tran
4,550
Reputation points
Independent Advisor
2 answers
One of the answers was accepted by the question author.
If I am missing Bitlocker keys and upon restart it is asking for them, can I safe mode restart and restore to before this issue occured?
Our small business was hit by a power surge last night. One of the computers went to the Bitlocker page upon restart. Unfortunately, I have no record of having set this computer up with Bitlocker. Would it be possible to restart the computer and boot it…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked 2025-10-22T19:10:34.69+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 19%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERP%3C/text%3E%3C/svg%3E)
Rex Porter
20
Reputation points
accepted 2025-10-22T22:15:29.77+00:00
Rex Porter
20
Reputation points
1 answer
One of the answers was accepted by the question author.
Win 10 Pro partially unreadable - how to recover
Hi, I have partially unreadable Win10 Pro For Refurb PCs product key, that I require after HDD failure (no digital key available etc). Last 3 characters of the key have rubbed out from wear and tear at the bottom of the laptop.. How do I go about…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked 2025-10-14T12:43:06.7733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 16%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELT%3C/text%3E%3C/svg%3E)
Lukee the Wookie
20
Reputation points
accepted 2025-10-14T15:57:06.2933333+00:00
Lukee the Wookie
20
Reputation points
1 answer
One of the answers was accepted by the question author.
Windows 11 device giving error when manula Sync attempted
Error on Windows 11 system when Sync attemped via Sign-in options and Accounts "Sync could not be initiated 0x82ac000b" Ay ideas how to rectify ? Device co-managed in Hybrid envirnoment - shows in Intune as compliant and enabled. Has…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked 2025-10-07T06:54:14.7133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 72%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGD%3C/text%3E%3C/svg%3E)
Graham Duffy
105
Reputation points
accepted 2025-10-07T14:33:54.06+00:00
Graham Duffy
105
Reputation points
1 answer
bitlock recovery key not found
Hello IT team, I need urgent assistance unlocking a BitLocker-protected D drive on my device. Problem summary BitLocker recovery screen is displayed for Drive D: and requests the 48-digit recovery key. Key ID shown: B45DB7B2 Numeric Password:[mod:…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked 2025-09-16T22:02:34.55+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 15%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
Sardar Adil Jamil
0
Reputation points
answered 2025-09-17T01:17:26.57+00:00
Harry Phan
9,835
Reputation points
Independent Advisor