240 questions
240 questions with Surface | Surface Laptop | Sound and camera tags
3 answers
One of the answers was accepted by the question author.
My mute botton is delayed for a couple seconds- can i fix this?
Hi, I've noticed this issue recently where my mute button is delayed for a couple seconds before working. I've tried updating my laptop, restarting, updating audio drivers, even tried uninstalling and reinstalling them, also have done the…
Surface | Surface Laptop | Sound and camera
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 48%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 2%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMW%3C/text%3E%3C/svg%3E)
1 answer
Surface laptop sound distorted, out of sync
I have Surface Laptop 6. Sound became distorted and with pops/cracks, but after i use laptop for some time, like day or two. After restart, it works fine but in few days it starts getting those pops and cracks. Also, video in Youtube gets out of sync…
Surface | Surface Laptop | Sound and camera
240 questions
asked 2025-12-05T14:01:25.5133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 99%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHH%3C/text%3E%3C/svg%3E)
Hrvoje Hudo
46
Reputation points
edited an answer 2025-12-05T23:37:58.6466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 93%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHL%3C/text%3E%3C/svg%3E)
Haien-L
6,355
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
No sound | Me dice que no se encontró ningún dispositivo de salida
(no sabía que poner en tags) El problema que tengo es que no me salia sonido. Y cuando miro en configuración me dice que no se encontro ningún dispositivo conectado. NO puedo ni subir ni bajar de volumen
Surface | Surface Laptop | Sound and camera
240 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 21%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESW%3C/text%3E%3C/svg%3E)
1 answer
How do I turn on my microphone?
How do I turn on my microphone? I turned it off by accident, and now I cannot get it back on...
Surface | Surface Laptop | Sound and camera
240 questions
asked 2025-11-28T04:04:39.9666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 65%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENT%3C/text%3E%3C/svg%3E)
Nico Tuscani
0
Reputation points
answered 2025-11-28T04:04:45.91+00:00
Q&A Assist
2 answers
Speaker audio is crackling and saturating
Hello everyone, I recently purchased a Surface Laptop Copilot+ and after using it for a day, I noticed something rather strange about the sound coming from the computer's speakers. There is a kind of crackling or distortion at certain moments when…
Surface | Surface Laptop | Sound and camera
240 questions
asked 2025-11-15T20:13:12.43+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 87%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETP%3C/text%3E%3C/svg%3E)
Theo Ponsar
5
Reputation points
commented 2025-11-24T21:51:22.1166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 74%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIN%3C/text%3E%3C/svg%3E)
Ian-Ng
6,125
Reputation points Microsoft External Staff
Moderator
3 answers
Strangely, my computer would not play sound from the speakers until I right-click the sound menu on the taskbar, go to spatial sound and click off.
Audio getting muted suddenly, and disabling the spatial sound is fixing the issue. But it doesn't work everytime. Need a solution for this.
Surface | Surface Laptop | Sound and camera
240 questions
asked 2025-11-11T14:50:29.5833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 34%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBS%3C/text%3E%3C/svg%3E)
Banerjee \ Soumen
0
Reputation points
answered 2025-11-13T14:24:02.9+00:00
JANSHER L
7,925
Reputation points
Independent Advisor
2 answers
Troubleshooting Windows Hello Facial Recognition Stuck on “Make Sure Your Face Is Centered in the Frame” (Surface Laptop 4, Windows 11 Pro 25H2)
I just purchased a surface laptop 4 and was trying to set up windows hello facial recognition on my laptop but it is stuck on " make sure your face is centred in the frame". I'm using windows 11 Pro, version 25H2. Kindly assist how to go about.
Surface | Surface Laptop | Sound and camera
240 questions
asked 2025-11-13T12:07:36.1666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 12%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBM%3C/text%3E%3C/svg%3E)
Baraka Massawe
0
Reputation points
answered 2025-11-13T14:17:06.7+00:00
Rez
10,615
Reputation points
Independent Advisor
1 answer
How to fix output sound on Microsoft Surface Pro 9
This week I have been unable to get sound working through the connection on my Microsoft Surface Pro 9. Headphones are connecting and working but when I am trying to project my screen to a Commbox (we have tried multiple different ones) the sound will…
Surface | Surface Laptop | Sound and camera
240 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 71%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
2 answers
The speakers on the Surface computer aren't producing any sound.
surface电脑扬声器不出声音了，不知道是硬件毁坏还是软件问题。？？？？？？？？？？？？？？？？？？？？？？？？？？？？？？？？？？？？？？？？？？？？？？？？
Surface | Surface Laptop | Sound and camera
240 questions
asked 2025-11-10T08:31:23.7+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 36%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYZ%3C/text%3E%3C/svg%3E)
yanlei zhao
0
Reputation points
edited the question 2025-11-10T13:45:40.0766667+00:00
yanlei zhao
0
Reputation points
2 answers
My surface pro making noise from CPU
My surface pro making noise from CPU, updated drivers and bios setting but issue not resolved
Surface | Surface Laptop | Sound and camera
240 questions
asked 2025-11-07T04:21:07.5433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 61%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAP%3C/text%3E%3C/svg%3E)
Abhijeet Parkar
0
Reputation points
answered 2025-11-07T14:15:43.3733333+00:00
JANSHER L
7,925
Reputation points
Independent Advisor
1 answer
One of the answers was accepted by the question author.
My Oticon hearing aids will pair with my Microsoft laptop (with Bluetooth LE Audio enabled), but won't connect. Thoughts?
I can pair my Oticon hearing aids to my Surface laptop, but they don't then connect. On screen, it says they connect for a moment, then are "Not connected". There is no "Connect" button to click.
Surface | Surface Laptop | Sound and camera
240 questions
asked 2025-11-03T21:15:51.4633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 97%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERE%3C/text%3E%3C/svg%3E)
Richard E. Johnston
20
Reputation points
commented 2025-11-03T22:01:01.2333333+00:00
Richard E. Johnston
20
Reputation points
2 answers
No sound from Computer
I have no sounds from my computer. Does this Surface computer even have a built in speaker?
Surface | Surface Laptop | Sound and camera
240 questions
asked 2025-09-18T19:58:11.24+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 57.99999999999999%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERM%3C/text%3E%3C/svg%3E)
Rod MacKenzie
0
Reputation points
answered 2025-09-18T20:58:42.4233333+00:00
JANSHER L
7,925
Reputation points
Independent Advisor
1 answer
No OutputcDevive Found
No Output Device Found. Until today, if I unplugged my headphones from my Surface Laptop 4, it would switch to the internal speaker. Now it finds no output devices. I have restarted the laptop multiple times. I have turned it off for two hours. There are…
Surface | Surface Laptop | Sound and camera
240 questions
asked 2025-09-11T19:34:11.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 70%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETS%3C/text%3E%3C/svg%3E)
T Spoon Phillips
0
Reputation points
answered 2025-09-12T13:11:38.1533333+00:00
Rez
10,615
Reputation points
Independent Advisor
1 answer
Laptop Takes 30 Seconds To Mute
I attempted to mute my laptop both through the button and manually setting the volume to 0, however, it takes about 30 seconds for the laptop to actually mute. I updated the drivers, but this issue is still here.
Surface | Surface Laptop | Sound and camera
240 questions
asked 2025-09-10T19:38:10.4966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 93%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
Mao
0
Reputation points
answered 2025-09-11T13:33:17.1733333+00:00
Carlo Luna
4,920
Reputation points
Independent Advisor
1 answer
The sound has stopped working on my Surface laptop
The sound on my Surface laptop has suddenly stopped working. I have reinstalled the audio driver but this has not solved the problem
Surface | Surface Laptop | Sound and camera
240 questions
asked 2025-09-03T23:18:31.0233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 34%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
David Applewhaite
0
Reputation points
answered 2025-09-04T15:35:10.4133333+00:00
JANSHER L
7,925
Reputation points
Independent Advisor
1 answer
Audio doesn't work on new Surface laptop
I have a Surface laptop for business 7th edition. I plug it into a docking station via USB-C which goes to my KVM. My Surface has speakers and my KVM has external speakers plugged into it. I can't get the Surface's speakers to work at all, but the…
Surface | Surface Laptop | Sound and camera
240 questions
asked 2025-08-26T21:20:33.8733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 9%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
kihilind
0
Reputation points
answered 2025-08-27T14:21:26.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 46%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHM%3C/text%3E%3C/svg%3E)
Harold Milan
10,555
Reputation points
Independent Advisor
1 answer
Audio is not working in my surface 6 laptop. It shows both speaker and microphone are not installed.
Audio is not working on my Surface 6 laptop. It shows both the speaker and microphone are not installed.
Surface | Surface Laptop | Sound and camera
240 questions
asked 2025-08-21T02:43:58.8766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 83%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Mallikarjun Patil
0
Reputation points Microsoft Employee
answered 2025-08-21T13:15:28.17+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 20%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Jeric
9,185
Reputation points
Independent Advisor
3 answers
One of the answers was accepted by the question author.
How do I fix a "camera not compatible with Windows Hello error" in my brand new Microsoft Surface laptop
I have a brand new Microsoft Surface Laptop. Out of the box, the camera won't work to sign in with Windows Hello. It says the camera is not compatible with Windows Hello. Have been through the troubleshooters, updated the drivers in Device Manager,…
Surface | Surface Laptop | Sound and camera
240 questions
asked 2025-08-13T04:06:00.8833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 90%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJA%3C/text%3E%3C/svg%3E)
Jenny Anderson
20
Reputation points
commented 2025-08-17T20:44:34.3366667+00:00
Jenny Anderson
20
Reputation points
1 answer
I'm not getting any sound when I play back a sound recording. How do I hear sound
I'm not getting any sound when I play back a sound recording. How do I hear sound
Surface | Surface Laptop | Sound and camera
240 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 3%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJZ%3C/text%3E%3C/svg%3E)
1 answer
Horrible Crackling audio on a Surface Laptop 7 64GB 1TB Snapdragon Elite
I am having some terrible audio crackling issues on my Surface Laptop 7. It seems to be happening both plugged in to my Surface Doc, and even standalone in my kitchen. I have tried Audio Troubleshooter, my Windows Updates are all up to date, and I am…
Surface | Surface Laptop | Sound and camera
240 questions
asked 2025-08-11T21:02:19.35+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 28.000000000000004%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
Jonathan Creamer
5
Reputation points
edited an answer 2025-08-12T13:48:53.27+00:00
Rez
10,615
Reputation points
Independent Advisor