1,208 questions
1,208 questions with Surface | Surface Laptop | Performance and maintenance tags
1 answer
How can I activate recall (dutch:herinneringen). Cannot find it in settings. Surface 7th. 32GB
24H2 all updates installed except 26100.5074 which is preview. The privacy and security settings do not show anything related to Recall / "Herinneringen". I upgraded windows from home to professional after purchase
Surface | Surface Laptop | Performance and maintenance
asked 2025-09-03T07:25:02.0233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 77%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDG%3C/text%3E%3C/svg%3E)
Djaloeka Griep
0
Reputation points
answered 2025-12-06T02:06:56.6566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
27,571
Reputation points MVP
2 answers
Where do I find the type of storage system I have on my Surface Laptop 4?
This should be an easy question to answer. I have provided what I believe to be all the details. Where do I look for the answer??
Surface | Surface Laptop | Performance and maintenance
1,208 questions
asked 2025-12-02T18:23:12.9633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 73%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWH%3C/text%3E%3C/svg%3E)
Warren Hyland
0
Reputation points
commented 2025-12-04T08:51:03.86+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
5,750
Reputation points Microsoft External Staff
Moderator
2 answers
How old is my Surface Laptop 2
Can you tell me how old this surface is from the SN: [moderater note: PII removed]
Surface | Surface Laptop | Performance and maintenance
1,208 questions
asked 2025-12-03T00:22:15.57+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 79%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBF%3C/text%3E%3C/svg%3E)
Britt F. Ward
0
Reputation points
commented 2025-12-04T06:46:45.2066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
4,245
Reputation points Microsoft External Staff
Moderator
2 answers
How does Microsoft handle technical support for Surface Laptops?
I work in a small business office (under 50) and am seriously considering moving from Dell laptops to Surface laptops, due to all the Dell hardware issues we've been seeing lately. I've been doing alot of research, limitations, compatibility etc. One…
Surface | Surface Laptop | Performance and maintenance
1,208 questions
asked 2025-12-03T18:27:16.7966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 61%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
Kdub
0
Reputation points
answered 2025-12-03T19:55:08.08+00:00
Barb Bowman
80,195
Reputation points MVP
Volunteer Moderator
2 answers
Issue with key board typing for 2 button.
Hi I bought new surface laptop 7 and when in started i came to know 2 keys are not working. shift+@ (@is tying when i put "). shift+hash Is it system issue or any software issue.. Moved from: System Center Operations Manager
Surface | Surface Laptop | Performance and maintenance
1,208 questions
asked 2025-12-02T07:28:47.73+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 30%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVK%3C/text%3E%3C/svg%3E)
Vinod Kaushik
0
Reputation points
commented 2025-12-03T15:12:16.16+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 44%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJQ%3C/text%3E%3C/svg%3E)
Jess-Q
4,750
Reputation points Microsoft External Staff
Moderator
1 answer
The keyboard of Surface Laptop 4 is not working.
The keyboard of Surface Laptop 4 is not working. Power can be turned on or off with the power button, and the trackpad operates normally. You can also enter the BIOS screen by combining the volume up button and the power button. However, other buttons do…
Surface | Surface Laptop | Performance and maintenance
1,208 questions
asked 2025-12-02T03:05:25.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
commented 2025-12-03T09:22:02.91+00:00
Thomas4-N
4,245
Reputation points Microsoft External Staff
Moderator
2 answers
3 external monitors
I have a Model 1943 that does support 3 external monitors. I am using it at this very momeny even though you say it can't. Why can't the brand new Model 2095 do the same. It is ridiculous that your laptop can't support 3 extrenal monitors. Please find a…
Surface | Surface Laptop | Performance and maintenance
1,208 questions
asked 2025-11-28T00:24:34.8966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 74%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Michael Spork
0
Reputation points
answered 2025-11-28T14:11:25.7266667+00:00
Jess-Q
4,750
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
esc key not working
my esc key doesnt work on my laptop, even with an external keyboard attached the esc key wont work (software issue), ive tried everything i could find online, including: checking drivers for updates (all updated) turning off stickey keys and filter…
Surface | Surface Laptop | Performance and maintenance
1,208 questions
asked 2025-08-31T10:43:22.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 50%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIM%3C/text%3E%3C/svg%3E)
Inge Marie Neergaard Christensen
20
Reputation points
accepted 2025-11-28T07:48:10.7933333+00:00
Inge Marie Neergaard Christensen
20
Reputation points
1 answer
How to fix my Microsoft Surface Laptop 3, keyboard and trackpad.
Hi, my Microsoft Surface Laptop 3 is now shutdown, and my charger is white light meaning its 100% work well. But, my laptop keyboard, trackpad, and i think my powerbutton is not working well. So, what should i do?
Surface | Surface Laptop | Performance and maintenance
1,208 questions
asked 2025-11-25T01:39:33.4133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 24%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
Aaron Chea
0
Reputation points
commented 2025-11-27T20:39:33.2033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 93%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHL%3C/text%3E%3C/svg%3E)
Haien-L
6,355
Reputation points Microsoft External Staff
Moderator
1 answer
My Microsoft Surface Laptop keyboard stopped working
I have a Surface Laptop. When a recent software update, I turn on the laptop and discovered that the keyboard does not work. If I go to device manager and select the keyboard, and then delete the four keyboard drivers and restart the computer, the…
Surface | Surface Laptop | Performance and maintenance
1,208 questions
asked 2025-11-25T13:44:14.7433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 15%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Michael Mays
5
Reputation points
answered 2025-11-25T13:44:21.4+00:00
Q&A Assist
2 answers
MS Surface 13in first Ed with Snapdragon keyboard intermittently freezes
MS Surface 13in first Ed with Snapdragon keyboard and mouse intermittently freezes. I took the first laptop back and explained the problem, and they kindly gave me a new laptop, but the problem has persisted. This issue continues to occur over multiple…
Surface | Surface Laptop | Performance and maintenance
1,208 questions
asked 2025-10-21T21:43:23.87+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 12%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
Alex Langdon-Jones
0
Reputation points
commented 2025-11-25T09:02:40.2+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 34%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EF%3C/text%3E%3C/svg%3E)
flufsi
0
Reputation points
2 answers
Typing on Surface Laptop Keeps Freezing
I recently bought a Surface laptop: 1 x MICROSOFT 13" Surface Laptop, Copilot+ PC - Snapdragon X Plus, 256 GB SSD, Platinum. Very soon, I discovered that the typing would freeze, for somewhere between 5 and 15 seconds, regardless of whether I was…
Surface | Surface Laptop | Performance and maintenance
1,208 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 27%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
2 answers
Surface Laptop 5 (i7-1255U) randomly becomes extremely slow - CPU stuck at 200–300 MHz, no overheating
Hi everyone, I’m using a Surface Laptop 5 (Intel i7-1255U, 16 GB LPDDR5, Windows 11 Pro) and I’m facing a strange performance issue. Sometimes the laptop suddenly becomes extremely slow, even with low load. When it happens: CPU frequency drops to 200–300…
Surface | Surface Laptop | Performance and maintenance
1,208 questions
asked 2025-11-22T18:25:05.5233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 43%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELF%3C/text%3E%3C/svg%3E)
Leonid Frolov
0
Reputation points
answered 2025-11-24T10:33:29.8966667+00:00
Leonid Frolov
0
Reputation points
2 answers
Roblox keeps crashing
I've had the Surface Pro laptop for a while and it has been able to run Roblox just fine. That was until around 3 days ago when whenever I try to play the whole app crashes. I've tried uninstalling and reinstalling, I've tried playing via website, and…
Surface | Surface Laptop | Performance and maintenance
1,208 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 52%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
1 answer
Micrsoft Surface Laptop 7 continuously restarts without prompting/warning, AND will not charge.
Micrsoft Surface Laptop 7 continuously restarts without prompting/warning, AND will not charge.
Surface | Surface Laptop | Performance and maintenance
1,208 questions
asked 2025-10-21T20:46:07.7166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 32%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETS%3C/text%3E%3C/svg%3E)
Tony Simpson
0
Reputation points
commented 2025-11-18T19:50:33.18+00:00
Tony Simpson
0
Reputation points
5 answers
My Surface is ARM and not compatible to my Epson Scanner. I need a driver that works. Epson does not have one.
Purchased a new Surface Laptop with ARM processor. It is not compatible with my Epson Scanner. Epson has no ARM Driver
Surface | Surface Laptop | Performance and maintenance
1,208 questions
asked 2025-07-15T15:55:39.5933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 13%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPW%3C/text%3E%3C/svg%3E)
Phil Wacks
0
Reputation points
answered 2025-11-18T14:03:37.4866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 3%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Marek Purowski
0
Reputation points
3 answers
My surface laptop 2 turns my audio up, stops taking keyboard inputs, types '7ypagb infinitely in any text box, and makes it hard to move and click with the crosshair.
My surface laptop 2 turns my audio up, stops taking keyboard inputs, types '7ypagb infinitely in any text box, and makes it hard to move and click with the crosshair, when I reset sends me to to the UFI screen. this has been happening on and off for…
Surface | Surface Laptop | Performance and maintenance
1,208 questions
asked 2025-11-11T03:08:10.9933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 78%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERA%3C/text%3E%3C/svg%3E)
Riley Aycock
0
Reputation points
answered 2025-11-12T14:51:35.41+00:00
Barb Bowman
80,195
Reputation points MVP
Volunteer Moderator
2 answers
Why won't my Surface Laptop play a PC game?
I bought a Surface Laptop this year, and from day one, it's been consistent issues with it not wanting to run something called DLL files, or there supposedly not being the DLL files downloaded. Didn't have an issue with my older Surface Laptop 4, never…
Surface | Surface Laptop | Performance and maintenance
1,208 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 36%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
2 answers
keypad issue
Some keys in the keyboard are not working. sometimes its working and sometimes not
Surface | Surface Laptop | Performance and maintenance
1,208 questions
asked 2025-10-09T06:56:02.2866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 14.000000000000002%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJK%3C/text%3E%3C/svg%3E)
Jayasri K
0
Reputation points
edited a comment 2025-11-12T06:26:53.2533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 86%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
Harry Vo (WICLOUD CORPORATION)
3,505
Reputation points Microsoft External Staff
Moderator
1 answer
Surface laptop warranty
i just bought my surface laptop on 9 November 2025, why the waranty will end soon on 24 December 2025?. the warranty period should be 1 year from date of purchase.
Surface | Surface Laptop | Performance and maintenance
1,208 questions
asked 2025-11-10T07:43:21.43+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 98%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECK%3C/text%3E%3C/svg%3E)
chew kian sung
0
Reputation points
edited a comment 2025-11-10T16:26:22.6233333+00:00
Barb Bowman
80,195
Reputation points MVP
Volunteer Moderator