5,868 questions
5,868 questions with Windows for home | Windows 10 | Windows Hello, lock screen and sign-in tags
2 answers
Hello, a small used Windows 10 laptop has been lying around for a few years now and I can't log into the system today. I forgot my password and it doesn't respond to anything. What should I do?
Hello, a small used Windows 10 laptop has been lying around for a few years now and I can't log into the system today. I forgot my password and it doesn't respond to anything. What should I do? Robi Moved from: Developer technologies | Windows Forms
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked 2025-12-13T18:12:54.6666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 89%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERR%3C/text%3E%3C/svg%3E)
Robi71 Robi
0
Reputation points
answered 2025-12-16T07:05:17.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 2%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELV%3C/text%3E%3C/svg%3E)
Lucus-V
3,265
Reputation points Microsoft External Staff
Moderator
2 answers
What is the HomeGroup U$er?
Hello, I tried to get into my older laptop yesterday and when it booted up it said HomeGroup U$er and asked for a password. I have never seen that before so I am not sure what that is or why it was showing up on my laptop. Also when I entered my…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 51%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 39%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
1 answer
One of the answers was accepted by the question author.
fix child microsoft account
Hi! I just created a child account on a Windows 10 laptop to gift to my child for Christmas. But I cannot use the password I just created to log into the account on the laptop. When I use the the link on the login screen to reset password, it says theres…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 86%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
3 answers
Sign-in help
I have a Microsoft account that I can’t sign into. My daughter gave me a computer and I signed in with my credentials that I remember and now I can’t get into the computer because it’s wants to verify my account with an old email and phone that I don’t…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked 2025-07-20T23:32:09.42+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 37%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJW%3C/text%3E%3C/svg%3E)
Jennifer Williams
35
Reputation points
answered 2025-12-11T13:26:59.9233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 34%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJR%3C/text%3E%3C/svg%3E)
JADAV RUTHWIK
0
Reputation points
2 answers
How to remove Ghostpress (an antikeyloger) from a user account using another user account
Hello. I started using Ghostpress in an account and now I can't log in to the account. I have tried a lot of methods to solve the problem but I couldn't solve the problem. I believe that Ghostpress is the problem, I am trying to unistall it from another…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked 2025-12-10T08:01:36.14+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 15%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
Joaquim Mussassa
0
Reputation points
commented 2025-12-11T12:00:50.1233333+00:00
DaveM121
815.3K
Reputation points
Independent Advisor
2 answers
One of the answers was accepted by the question author.
Locked out — BitLocker recovery key missing and Microsoft account locked
Hi everyone — I’m hoping someone here can help or offer guidance. I’m locked out of my computer because the boot screen is asking for a BitLocker recovery key (48-digit number). The problem: the key was supposedly attached to my Microsoft Account — but I…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked 2025-12-08T22:35:25.7266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 32%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERF%3C/text%3E%3C/svg%3E)
Randall Fowler
20
Reputation points
commented 2025-12-09T02:35:49.94+00:00
Randall Fowler
20
Reputation points
1 answer
After upgrading from Windows 10 to Windows 11 via Windows Update, BitLocker was automatically enabled without saving the recovery key.
Win10通过update升级系统到Win11后，bitlocker工具显示“正在等待激活”的状态。但实际硬盘分区已经开启了bitlocker锁并且没有相关提醒或通知。这种情况下，电脑硬盘一旦发生故障，硬盘内数据是已加密的状态，导致用户数据无法读取。现在有相应的办法解决这个问题吗？或者之后是否会优化这个bug。
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked 2025-12-03T01:10:58.6633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 43%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
勇 郭
0
Reputation points
answered 2025-12-03T01:11:09.99+00:00
Q&A Assist
1 answer
Windows 10 stuck in login loop
Windows 10 boots up to the 'lock screen' picture, but upon any keyboard/mouse input, it quickly flashes to the user login 'overlay' and back to the lock screen picture. There are no power options in the bottom right hand corner, just the internet status…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked 2025-11-26T11:51:13.86+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 98%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERJ%3C/text%3E%3C/svg%3E)
Robert Johnstone
0
Reputation points
commented 2025-11-28T06:31:55.57+00:00
DaveM121
815.3K
Reputation points
Independent Advisor
2 answers
Windows 10 stuck in login loop
Windows 10 boots up to the 'lock screen' picture, but upon any keyboard/mouse input, it quickly flashes to the user login 'overlay' and back to the lock screen picture. There are no power options in the bottom right hand corner, just the internet status…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked 2025-11-26T11:10:58.5066667+00:00
Robert Johnstone
0
Reputation points
answered 2025-11-26T11:44:12.8566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Sumit D - IA
151.6K
Reputation points
Independent Advisor
1 answer
How to reset my windows log in
I started a system restore and it crashed. I only have access to safe mode now but cannot use it due to forgetting my windows log in credentials. What can be done to remedy this? Thanks
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked 2025-11-22T13:26:10.77+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 45%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENL%3C/text%3E%3C/svg%3E)
nick lorts
0
Reputation points
commented 2025-11-22T13:28:51.7933333+00:00
nick lorts
0
Reputation points
1 answer
Hello Facial recognition
Facial recognition not working on picture at lock screen
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked 2025-11-03T19:54:02.08+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 72%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBK%3C/text%3E%3C/svg%3E)
Bradley Keefer
0
Reputation points
commented 2025-11-21T20:41:23.1266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 78%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGW%3C/text%3E%3C/svg%3E)
Greg White
0
Reputation points
2 answers
One of the answers was accepted by the question author.
Unable to log onto Microsoft account on 1 computer of several
I'm trying to sign up for Windows 10 ESU on my wife's PC running Windows 10 Pro but I cannot sign in to microsoft.com on my wife's PC. Two days ago the account locked me out of all my devices, microsoft.com, and outlook.com for too many tries. At that…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 35%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
2 answers
Users system aint working
so , i tried to create a new user for someone using my pc , but when i tried to create one with microsoft it succesfully created but when i restarted the pc the user didnt appear in the log in screen , when i returned to the settings i found the user . i…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked 2025-11-14T12:56:39.3366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 96%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG5%3C/text%3E%3C/svg%3E)
Gamer 55555
0
Reputation points
answered 2025-11-14T13:31:45.94+00:00
Sumit D - IA
151.6K
Reputation points
Independent Advisor
4 answers
My windows log in has the @ in the middle not in the end anymore what to do?
Hello, I have a problem with my windows on my desketop when i try to log in on my account. My email has an issue I have never seen. The email format should be : ******@live.fr ( in my case). When i try to log in it shows me ******@123live.fr . Which you…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 75%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
2 answers
Unable to log into my computer
I own an older computer that cannot be updated to Windows 11. I created a Microsoft account to get the security updates for one year. I can log into this account (using my tablet) and see that my computer is enrolled but during the enrollment process my…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked 2025-11-09T19:25:28.0666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 24%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFB%3C/text%3E%3C/svg%3E)
Ferdnip BeGoogies
0
Reputation points
edited an answer 2025-11-14T07:20:22.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 82%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEN%3C/text%3E%3C/svg%3E)
Emma1-N
1,560
Reputation points Microsoft External Staff
Moderator
1 answer
Pin is gone and Password is incorrectly denied after clean boot
I was having a separate issue trying to get audio to work in a game and did a clean boot. After restarting my pc my pin was erased and my password won't work. When I click the button to make a new pin nothing happens. When I click forgot password nothing…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 3%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEH%3C/text%3E%3C/svg%3E)
3 answers
how to remove start up password on windows 10
the start up password requirenment plays up and I like to remove it. Moved from: Microsoft Security | Microsoft Defender | Other
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked 2025-11-12T21:25:20.7666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 46%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAR%3C/text%3E%3C/svg%3E)
adam rosenbach
0
Reputation points
answered 2025-11-12T23:49:23.72+00:00
EmilyS726
187.3K
Reputation points
Independent Advisor
4 answers
how do i keep from having to enter ANY FORM OF PASWORD OR PIN OR ANYTHING
how do i keep from having to enter ANY FORM OF PASWORD OR PIN OR ANYTHING when i want to get on my computer, i just want to touch my keyboard and go. Moved from: Microsoft Security | Microsoft Identity Manager
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked 2025-11-08T01:11:26.8733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 65%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGM%3C/text%3E%3C/svg%3E)
grant mcdougall
0
Reputation points
answered 2025-11-10T23:48:06.43+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 43%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBV%3C/text%3E%3C/svg%3E)
Bryan-V
8,435
Reputation points Microsoft External Staff
Moderator
3 answers
How to recover password in windows 10 without any recovery data?
I can't get into my windows account to clear storage because i don't have my password or a recovery usb, and apparently the email for the windows account doesn't exist anymore, HELP
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked 2025-11-10T17:47:08.55+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 55.00000000000001%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOC%3C/text%3E%3C/svg%3E)
Olin Capaldo
0
Reputation points
answered 2025-11-10T18:19:19.7966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 81%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
Arlene D
24,005
Reputation points
Independent Advisor
2 answers
Photoshopped Windows Spotlight image
Always appreciate seeing a photo of a beautiful new part of the world when I turn on my computer. However, I have noticed a Windows Spotlight image of Kyoto, Japan, is photoshopped. It is impossible to see Mount Fuji from Kyoto. And yet, there is the…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked 2025-11-10T14:07:23.2+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 55.00000000000001%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EY%3C/text%3E%3C/svg%3E)
Yokko
0
Reputation points
answered 2025-11-10T14:45:35.45+00:00
Noel Macadangdang
8,155
Reputation points
Independent Advisor