1,159 questions
1,159 questions with Surface | Surface Laptop | Display and screen tags
2 answers
Camera Not Working
My camera is not working. The light comes on as if it is, Device Manager reads "this device is connected and working properly" but it's not, it's just a black screen.
Surface | Surface Laptop | Display and screen
asked 2025-12-05T14:48:23.5866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 79%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EED%3C/text%3E%3C/svg%3E)
Emily Deano
0
Reputation points
answered 2025-12-06T03:09:37.4333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
5,750
Reputation points Microsoft External Staff
Moderator
2 answers
My new Surface Laptop won't output properly to my ultrawide screen
My old Surface Book displays perfectly on my Ultrawide screen with the recommended resolution 3440 x 1440 and at 100%. However, when I switch to my brand new Surface Laptop 7th Edition the recommended resolution produces a very stretched display with…
Surface | Surface Laptop | Display and screen
1,159 questions
asked 2025-12-04T10:07:53.2166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 17%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EST%3C/text%3E%3C/svg%3E)
Sarah Threlfall
0
Reputation points
commented 2025-12-05T14:28:52.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
10,660
Reputation points Microsoft External Staff
Moderator
2 answers
One of the answers was accepted by the question author.
Backlash in the Surface Laptop 13inch?
Hi, I just bought Surface Laptop 13inch, and found a little backlash between upper and lower parts of the "body" of the laptop. There are no backlashes along the edges, where these parts are apparently connected, but in the middle - a little…
Surface | Surface Laptop | Display and screen
1,159 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 48%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMU%3C/text%3E%3C/svg%3E)
1 answer
I Am locked out my surface and it isn’t accepting my PIN
I am locked out of my surface and it isn’t accepting my PIN. When I select reset my pin it gives me the following message….User profile service failed the sign in. User profile cannot be loaded. no idea why it has locked up and can not find a work…
Surface | Surface Laptop | Display and screen
1,159 questions
asked 2025-11-30T19:55:58.18+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 85%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERC%3C/text%3E%3C/svg%3E)
robert chapdelaine
0
Reputation points
commented 2025-11-30T19:59:28.3066667+00:00
robert chapdelaine
0
Reputation points
7 answers
Surface LAPTOP 5 - garantie et extension de garantie
Nous sommes intégrateur, et revendons des materials surface a nos clients communs. Nous ne savions pas ce qui est attendu par Microsoft pour les garantie et les extension de garantie des matériels. Exemple du client TRANSVERSAL GRANITO achat d'un Surface…
Surface | Surface Laptop | Display and screen
1,159 questions
asked 2025-11-05T16:41:27.17+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 7.000000000000001%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
Jean Christophe Loro
0
Reputation points
edited an answer 2025-11-24T12:12:41.61+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 61%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Ana M
0
Reputation points
Moderator
2 answers
How to connect the Laptop Surface 7 as there is no plug for HDMi? What exactly is the connector to use a wider screen for presentation?
I have a new work laptop. Surface 7. As I am preparing for my presentation I found out that there is no HDMi port on this laptop. I ask the office but I got no answer. Can you please tell me the exact wire name that I should buy for myself to use? Many…
Surface | Surface Laptop | Display and screen
1,159 questions
asked 2025-11-22T15:45:49.8333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 45%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAG%3C/text%3E%3C/svg%3E)
Aieen Gasoc
0
Reputation points
answered 2025-11-24T00:16:36.9166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 39%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Sin-D
5,415
Reputation points Microsoft External Staff
Moderator
2 answers
On my laptop I am able to see red bar with lock logo on screen , I followed solutions steps from online but not able to see the security options.after volume press
I am not able to login my laptop, it showing redbar and lock icon, if I try to follow the steps from online but I am not able to see the security option. Could you please help on this
Surface | Surface Laptop | Display and screen
1,159 questions
asked 2025-11-19T03:02:36.54+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 66%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHK%3C/text%3E%3C/svg%3E)
Hari Kumar Badiginchala
0
Reputation points
edited an answer 2025-11-21T15:50:07.67+00:00
Rez
10,615
Reputation points
Independent Advisor
2 answers
where I can find the ord number?
where I can find the ord number? I need to open a warranty
Surface | Surface Laptop | Display and screen
1,159 questions
asked 2025-11-21T10:51:13.7466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 99%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGC%3C/text%3E%3C/svg%3E)
GRUPPODIGIT - Cristiano Colombo
0
Reputation points
answered 2025-11-21T14:19:53.36+00:00
Rez
10,615
Reputation points
Independent Advisor
2 answers
Warranty Repair for Surface Laptop 5
We need support in submitting a warranty repair request for a Surface Laptop that is part of a business deployment. The device will not start up despite all standard troubleshooting steps being performed. Could you please advise on the next steps to…
Surface | Surface Laptop | Display and screen
1,159 questions
asked 2025-11-20T03:26:21.85+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 74%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWB%3C/text%3E%3C/svg%3E)
Will Bissett | Regional IT australia
0
Reputation points
answered 2025-11-20T05:01:55.77+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 84%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alexandr S
100.9K
Reputation points
Independent Advisor
2 answers
Manufacturing issue, replacement needed
How can I get this replaced? This thing is 3 months old and the ribbon for the screens brightness control is dead, causing my screen to be black. It is unusable and I need a replacement.
Surface | Surface Laptop | Display and screen
1,159 questions
asked 2025-11-12T17:14:11.6366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 13%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWH%3C/text%3E%3C/svg%3E)
Ward, Hannah
0
Reputation points
answered 2025-11-12T19:03:22.14+00:00
Rez
10,615
Reputation points
Independent Advisor
2 answers
De repente, algunas teclas del teclado del Surface Laptop7 me dejan de funcionar
De repente, las teclas A, P e Y dejan de funcionar. Si ejecuto el kit de herramientas de diagnostico de Suface sí funcionan. De hecho, sin hacer nada de forma aleatoria al rato las teclas vuelven a funcionar. He reinstalado los controladores y…
Surface | Surface Laptop | Display and screen
1,159 questions
asked 2025-10-11T08:29:10.7533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 28.000000000000004%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERA%3C/text%3E%3C/svg%3E)
Rafael Aguilera
0
Reputation points
answered 2025-11-07T16:43:32.3666667+00:00
Rafael Aguilera
0
Reputation points
1 answer
Laptop surface problem
I am writing to inquire about an issue with my laptop screen. There is a line appearing on the display. Could you please advise on how this can be mended?
Surface | Surface Laptop | Display and screen
1,159 questions
asked 2025-11-03T11:59:03.3+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 35%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Mamta Sureka
0
Reputation points
commented 2025-11-05T12:23:34.73+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 25%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIB%3C/text%3E%3C/svg%3E)
Ivan B
86,955
Reputation points
Independent Advisor
1 answer
My surface screen has a faded vertical line down the middle
My surface screen has a faded vertical line down the middle.
Surface | Surface Laptop | Display and screen
1,159 questions
asked 2025-10-27T20:18:17.26+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 93%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
Adanise Cross
0
Reputation points
answered 2025-10-28T02:57:23.46+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
27,571
Reputation points MVP
1 answer
surface laptop 7th edition. slim pen is not drawing or not touch sensitive
surface laptop 7th edition. slim pen is added to blue tooth. but says not connected. not drawing or not touch sensitive. but clicking on the eraser button opens a new one note page
Surface | Surface Laptop | Display and screen
1,159 questions
asked 2025-10-26T20:58:11.9533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 18%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERN%3C/text%3E%3C/svg%3E)
Rakesh Namineni
0
Reputation points Microsoft Employee
answered 2025-10-26T21:52:00.98+00:00
Barb Bowman
80,195
Reputation points MVP
Volunteer Moderator
2 answers
Surface Laptop, Copilot+ PC 15-inch with 5G in Black colour
When does Microsoft will be releasing Surface Laptop, Copilot+ PC 15-inch Intel processor with 5G in Black colour? When can I order this?
Surface | Surface Laptop | Display and screen
1,159 questions
asked 2025-10-24T10:20:28.38+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 0%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBS%3C/text%3E%3C/svg%3E)
Biren Shah
0
Reputation points
commented 2025-10-25T14:09:47.1433333+00:00
Biren Shah
0
Reputation points
1 answer
How to turn off touch screen on windows 11 / surface 4 laptop
I'd like to turn off the touch screen on a surface 4 laptop running windows 11. I open the Select Device Manager, but cannot find HID-Compliant touchscreen under Human Interface Devices, nor the Intel Precise Touch and Stylus driver. Thank you in…
Surface | Surface Laptop | Display and screen
1,159 questions
asked 2025-10-24T08:19:00.96+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 96%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELC%3C/text%3E%3C/svg%3E)
Laura Cortés
0
Reputation points
answered 2025-10-24T13:14:43.67+00:00
JANSHER L
7,925
Reputation points
Independent Advisor
1 answer
Display issues after playing Sims 4
I was playing The Sims, and when I exited the game, my display started showing black bars on the sides. I went into the display settings and tried to fix the resolution and screen size, but it still feels off. Is there any way to fix this?
Surface | Surface Laptop | Display and screen
1,159 questions
asked 2025-10-23T17:10:14.4533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 40%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Abby
0
Reputation points
answered 2025-10-23T17:55:44.87+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 46%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHM%3C/text%3E%3C/svg%3E)
Harold Milan
10,555
Reputation points
Independent Advisor
3 answers
Black screen stuck on surface laptop but still appears to charge.
My surface laptop has been stuck on a black screen for a while after randomly turning off while it was being used. It still appears to take charge with the charging light being on when it is plugged in.
Surface | Surface Laptop | Display and screen
1,159 questions
asked 2025-10-20T15:10:35.15+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 72%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFW%3C/text%3E%3C/svg%3E)
Forster, Will
0
Reputation points
answered 2025-10-20T20:44:26.08+00:00
JANSHER L
7,925
Reputation points
Independent Advisor
1 answer
My Save As tab stopped working. When I have a PDF fill open and go to hit Save As under Menu it goes to a blank window.
I have a Microsoft laptop surface computer. Version 11 windows. The upgrade to 11 was just done a couple of weeks ago. Plus I paid for my Office 365 for another year. When I open a new form or old one, I created on my desktop and hit the Save As tab…
Surface | Surface Laptop | Display and screen
1,159 questions
asked 2025-10-20T16:56:19.68+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 51%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETM%3C/text%3E%3C/svg%3E)
Thomas Meney
0
Reputation points
answered 2025-10-20T18:05:16.6966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 20%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAP%3C/text%3E%3C/svg%3E)
April Pascual
3,790
Reputation points
Independent Advisor
1 answer
Windows surface laptop 7 eidition not supporting 2D rendering, GPU driver not supporting OpenGL 3.2 or later version please help
Dear Supoort Team I am using surface laptop and GPU driver not updating OpenGL 3.2 or later version or graphics driver not supporting 2D or 3D rendering
Surface | Surface Laptop | Display and screen
1,159 questions
asked 2025-10-19T06:41:27.4233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 89%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESI%3C/text%3E%3C/svg%3E)
syed irfan
0
Reputation points
answered 2025-10-19T15:21:42.2766667+00:00
Rez
10,615
Reputation points
Independent Advisor