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Microsoft Q&A
22,639 questions
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
i was falsely accused of cheating on my xbox account and i got permanently. Due to the report at the time i only had 2 strikes its been 7 months now and they denied my appeal i made. Now I'm stubbled and don't know how to get me account back. I can't…
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trying to retrieve Microsoft 365 basic product key
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My sister has a Microsoft account with lots of files stored in One Drive. She acquired this account through my family share of Office 365. Her computer broke, so I'm setting up a new one. But the most recent password she had written down doesn't work.…
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Microsoft order #3035328828, purchased as a download 12/4/2025 and it did not work for me!
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I have 2 accounts. I only need one. I need to know what I am being billed for each month and what account it is going to.
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Hi we would like to move 6 emails from Rackspace to Microsoft outlook. our server is godaddy.
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I updated Visa card and paid for my annual subscription. But I keep getting a pop up ad asking for me to update my payment information or lose my account. The account page says it's paid until next year. how can I remove this annoying pop up every time I…
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Dear Microsoft Support Team, I urgently request your assistance in unblocking my Microsoft account: Email: ******@gmail.com My HP laptop is currently locked due to BitLocker encryption and requires the BitLocker recovery key that is saved in this…
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Hi, I hope you are well. purchased a couple of 365 yearly subscription on Black Friday to stack up to the 5 years limit. Today I tried to add my last code (which is a 365 personal for 15 months) and it gave me a following error. I cannot seem to be able…
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How do I consolidate my Microsoft 365 Account with my personal Outlook account. MS365 is using an old email address and I would like it to use my Outlook email address.
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Hi, I purchased a year subscription to microsoft office with my laptop not realising that i already had a microsoft 365 subscription which already includes Office. Can microsoft merge my products so i don't waste 1 years subscription? Thanks
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Purchase order numbers 6441030331 & 2361684228 These 2 purchases were charged to my account recently. Also found a number of sign in from many countries to this microsoft account. Need to cancel these purchases and the recommendation to solve my…
I purchased Microsoft Outlook 365 for home use and put my <Mod remove PII> @hotmail.com as the primary email address. I would like to change that email address to my <Mod remove PII> @Outlook.com. When I try to change this by changing the way…
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I need to see how to either change my account or merge accounts and see what exactly I am paying for. I dont remember if I signed up for home or business. I think it is for home. I would prefer to speak to someone. Kelly
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Hi First question how hard is it to provide a telephone number so I can speak to a person ? Second you are taking money each year for subscription I no longer use or have access to and linked to e mail which has been shut down.
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Earlier this month I received the email outlining my “Microsoft 365 options” and advised that I could change my current plan to Microsoft 365 Personal Classic and receive a refund. I have been trying to change my current subscription to the Microsoft…
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先日途中で切れてしまった！ 受付番号 <Mod mask PII> 7092xxxxxx [Moderators note: PII removed] 使用ID <Mod remove PII> <Mod remove PII> Mod moved from : Microsoft Security | Microsoft Authenticator
I need help to Switch to Microsoft 365 Family Classic and receive a refund in Australia. There is no link in the email to change my subscription just to change to monthly billing. In the Subscription section of my account I am not given the option to…
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I received an email to say I could switch back to the Microsoft Office 365 Classic version (without AI Co-Pilot) which I was on previously but when I click on the link to do so it says "Sorry, you are not eligible for this offer" Anybody else…
Hi Sir/madam Would like to check why i keep receiving pop up windows to remind Update Payment when I open my outlooks daily? I had made payment for the subscription on 27/10/2025 Monday. Fyi, i have added 2 email accounts in my outlook. Is it because…
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