Outlook has stopped working
OUTLOOK HAS STOPPED WORKING Outlook has suddenly stopped working. I am a small businessman and need my email service. Impossible to contact a human in Microsoft Support. Any advice please?
Microsoft 365 and Office | Other
I have a problem that I cannot resolve without personal intervention and it seems impossible to get. How can I speak to anyone that has knowledge fixing accounts that cannot be accessed. A new subscription was charged on my credit card
I am contacting you for my brother, because otherwise we can't get here because he forgot his password and he cannot go through the normal recovery process because he no longer has either of the phone numbers entered for the two-step verification process…
Microsoft 365 and Office | Other
How to highlight the back and forward buttons so they work
For some reason the back and forward arrows are now no longer highlighted and therefore not working. Unable to select..
Microsoft 365 and Office | Other
how to fix laptop going to sleep after 30 seconds of inactivity
Why does my laptop go to sleep after 30 seconds of inactivity? The problem started 2 weeks ago. This never happened before. Sleep settings for plugged in and battery are set to never.
Microsoft 365 and Office | Other
Inquiry Regarding Missing MS-102 Certificate in My Credentials Profile
Dear Microsoft Certification Support Team, I hope you are doing well. I am writing to request assistance regarding my Microsoft MS-102 (Microsoft 365 Administrator) certification. I took and successfully passed the exam on December 5th, 2025, but as of…
Microsoft 365 and Office | Other
How do you export photos from Photo Manager?
I have a number of photos from my iPhone that were downloaded to Photo Manager that I lost when I reset the iPhone. I am trying to retrieve them.
Microsoft 365 and Office | Other
I'm getting email from ******@teams.mail.microsoft. Is this a valid email address from microsoft?
Here's what the email looks like. Is this a valid email from Microsoft? You have been added as a guest to Microsoft Teams Subscription Auto-Renewal Notice (Invoice ID: MOS-585242 Amount 589. 98 USD). If you did not authorize or complete this monthly…
Microsoft 365 and Office | Other
why is "New Contact List" not available on Microsoft® Outlook for Mac Version 16.103.3?
why is "New Contact List" not available on Microsoft® Outlook for Mac Version 16.103.3?
Microsoft 365 and Office | Other
lost my phone due to which i lost access to authenticator app. now, i cant access to my work portal
lost my phone due to which i lost access to authenticator app. now, i cant access to my work portal
Microsoft 365 and Office | Other
how to add aol account to new outlook
Microsoft 365/Office issue. I am switching computers and although my longtime verizon.net account (managed by AOL) is up and working fine in Outlook on my old laptop, I have been totally unable to add it to Outlook on my new one. The "add an…
Microsoft 365 and Office | Other
Request to Reopen Certification Renewal Window for [Moderator note: personal information removed]
Hello, I hope you’re doing well. I’m reaching out regarding my certification renewal. Unfortunately, I realized after the deadline that the renewal window had already closed. For some reason, I did not receive any notifications or reminders about the…
Microsoft 365 and Office | Other
Refund for not wanting Copilot
With today's ruling from the ACC and Microsoft being fined for misleading Australians, forcing them to pay for unwanted Copilot, how do I get a partial refund as I do not want, nor do I use, Copilot.
Microsoft 365 and Office | Other
How to identify why my company is being billed by microsoft
We are a small business. We are getting a monthly charge on our credit card (and have been for a long time) from microsoft but I don't know why. This was probably set up by someone who no longer works here. I don't know which microsoft account this is…
Microsoft 365 and Office | Other
This charge has appeared on my bank statement. What is it for? "Microsoft*Microsoft 365 Pmsbill.info"
This has appeared on my bank statement and I don't know what it is for. I pay my subscription monthly and have not bought anything else. "Microsoft*Microsoft 365 Pmsbill.info"
Microsoft 365 and Office | Other
How can I request cancellation and refund without logging in because I get into an endless loop trying to change password with no access to 2-step verification phone numbers? I have tried to contact support but cannot.
I have tried everything to somehow get a live person to help me but there is no way to do it. Can someone please help.
Microsoft 365 and Office | Other
how to cancel a microsoft 365 subscription ordered by mistake
Ordered a subscription by mistake, but unable to cancel. I've already purchased an upgraded version. I cannot find a place to speak to a real person. Very frustrating.
Microsoft 365 and Office | Other
how to repair word document? I can't open my file
I can't open the file in MS word. It says there's an error.
Microsoft 365 and Office | Other
New Iphone 17 and authenticator not working
I purchased a new iphone 17 and the microsoft authenticator app apparently did not completely transfer from my old phone to my new phone. I am unable to get authentications codes to access one of my outlook email accounts.
Microsoft 365 and Office | Other
Excel, Word, OneNote not starting, neither after repair nor after full Office 365 re-install
Title already tells it all: None of the Office application run on my desktop (it is a new HP Elite One, which i use since 1 year without any issues) Today (5.12.2025) i installed WIN update KB5070311 (O/S builds 26200.7309 und 26100.7309) and i highly…
Microsoft 365 and Office | Other
How do I install Office 2024?
Your website refuses to let me download your product. How do I install Office 2024? I already purchased a key and I am not willing to repurchase an Office 365 license. Your services are way too expensive for needing Microsoft Word for 1 time.