3,983 questions with Microsoft 365 and Office | Other tags

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Outlook has stopped working

OUTLOOK HAS STOPPED WORKING Outlook has suddenly stopped working. I am a small businessman and need my email service. Impossible to contact a human in Microsoft Support. Any advice please?

Microsoft 365 and Office | Other
asked 2025-12-05T11:39:03.8633333+00:00
Tony O'Brien 0 Reputation points
commented 2025-12-06T05:12:39.7133333+00:00
Yusuf Ulas Tüfekciler 0 Reputation points
2 answers

I have a problem that I cannot resolve without personal intervention and it seems impossible to get. How can I speak to anyone that has knowledge fixing accounts that cannot be accessed. A new subscription was charged on my credit card

I am contacting you for my brother, because otherwise we can't get here because he forgot his password and he cannot go through the normal recovery process because he no longer has either of the phone numbers entered for the two-step verification process…

Microsoft 365 and Office | Other
asked 2025-12-05T22:18:21.38+00:00
Barbara Grodaes 0 Reputation points
answered 2025-12-06T05:12:26.0666667+00:00
Zoevi-V 2,400 Reputation points Microsoft External Staff Moderator
1 answer

How to highlight the back and forward buttons so they work

For some reason the back and forward arrows are now no longer highlighted and therefore not working. Unable to select..

Microsoft 365 and Office | Other
asked 2025-12-06T02:13:30.9733333+00:00
Jill Young 0 Reputation points
edited an answer 2025-12-06T03:46:21.98+00:00
WordWizzard-5701 335 Reputation points
2 answers

how to fix laptop going to sleep after 30 seconds of inactivity

Why does my laptop go to sleep after 30 seconds of inactivity? The problem started 2 weeks ago. This never happened before. Sleep settings for plugged in and battery are set to never.

Microsoft 365 and Office | Other
asked 2025-12-06T03:09:28.9333333+00:00
R-3993 0 Reputation points
answered 2025-12-06T03:45:51.2866667+00:00
Lester Bernard Reyes 67,515 Reputation points Independent Advisor
0 answers

Inquiry Regarding Missing MS-102 Certificate in My Credentials Profile

Dear Microsoft Certification Support Team, I hope you are doing well. I am writing to request assistance regarding my Microsoft MS-102 (Microsoft 365 Administrator) certification. I took and successfully passed the exam on December 5th, 2025, but as of…

Microsoft 365 and Office | Other
asked 2025-12-06T03:31:25.0933333+00:00
Dinh Phu 0 Reputation points
2 answers

How do you export photos from Photo Manager?

I have a number of photos from my iPhone that were downloaded to Photo Manager that I lost when I reset the iPhone. I am trying to retrieve them.

Microsoft 365 and Office | Other
asked 2025-12-06T02:43:05.7566667+00:00
Brian Kawahara 0 Reputation points
answered 2025-12-06T03:27:21.4866667+00:00
Rodrigo Queiroz 70,910 Reputation points Independent Advisor
5 answers

I'm getting email from ******@teams.mail.microsoft. Is this a valid email address from microsoft?

Here's what the email looks like. Is this a valid email from Microsoft? You have been added as a guest to Microsoft Teams Subscription Auto-Renewal Notice (Invoice ID: MOS-585242 Amount 589. 98 USD). If you did not authorize or complete this monthly…

Microsoft 365 and Office | Other
asked 2025-12-03T19:20:28.4966667+00:00
Manuel Robles 5 Reputation points
answered 2025-12-06T03:06:14.6833333+00:00
EmilyS_726 12,955 Reputation points Volunteer Moderator
3 answers

why is "New Contact List" not available on Microsoft® Outlook for Mac Version 16.103.3?

why is "New Contact List" not available on Microsoft® Outlook for Mac Version 16.103.3?

Microsoft 365 and Office | Other
asked 2025-12-05T20:17:37.7966667+00:00
SAWilson 0 Reputation points
answered 2025-12-06T02:05:50.41+00:00
Bob Jones AKA CyberTaz MVP 429.6K Reputation points
2 answers

lost my phone due to which i lost access to authenticator app. now, i cant access to my work portal

lost my phone due to which i lost access to authenticator app. now, i cant access to my work portal

Microsoft 365 and Office | Other
asked 2025-12-06T00:00:54.6833333+00:00
Yash Gaur (LCL) 0 Reputation points
answered 2025-12-06T01:36:34.17+00:00
Brian Tillman [Outlook MVP 2007-2019] on Movate 22,040 Reputation points Independent Advisor
2 answers

how to add aol account to new outlook

Microsoft 365/Office issue. I am switching computers and although my longtime verizon.net account (managed by AOL) is up and working fine in Outlook on my old laptop, I have been totally unable to add it to Outlook on my new one. The "add an…

Microsoft 365 and Office | Other
asked 2025-12-06T00:06:33.5633333+00:00
Martin Karo 0 Reputation points
answered 2025-12-06T01:28:38.73+00:00
Brian Tillman [Outlook MVP 2007-2019] on Movate 22,040 Reputation points Independent Advisor
3 answers

Request to Reopen Certification Renewal Window for [Moderator note: personal information removed]

Hello, I hope you’re doing well. I’m reaching out regarding my certification renewal. Unfortunately, I realized after the deadline that the renewal window had already closed. For some reason, I did not receive any notifications or reminders about the…

Microsoft 365 and Office | Other
asked 2025-12-04T10:10:45.4833333+00:00
Yauheni Karpeka 0 Reputation points
answered 2025-12-06T00:50:56.0366667+00:00
Katerina-N 3,200 Reputation points Microsoft External Staff Moderator
2 answers

Refund for not wanting Copilot

With today's ruling from the ACC and Microsoft being fined for misleading Australians, forcing them to pay for unwanted Copilot, how do I get a partial refund as I do not want, nor do I use, Copilot.

Microsoft 365 and Office | Other
asked 2025-10-27T06:11:03.58+00:00
Craig F 0 Reputation points
answered 2025-12-06T00:47:25.19+00:00
Spadam9 0 Reputation points
2 answers

How to identify why my company is being billed by microsoft

We are a small business. We are getting a monthly charge on our credit card (and have been for a long time) from microsoft but I don't know why. This was probably set up by someone who no longer works here. I don't know which microsoft account this is…

Microsoft 365 and Office | Other
asked 2025-12-05T22:59:24.71+00:00
C 0 Reputation points
answered 2025-12-05T23:59:10.9933333+00:00
Onyx Is here 3,060 Reputation points Independent Advisor
2 answers

This charge has appeared on my bank statement. What is it for? "Microsoft*Microsoft 365 Pmsbill.info"

This has appeared on my bank statement and I don't know what it is for. I pay my subscription monthly and have not bought anything else. "Microsoft*Microsoft 365 Pmsbill.info"

Microsoft 365 and Office | Other
asked 2025-12-05T23:09:51.96+00:00
Annette keppie 0 Reputation points
answered 2025-12-05T23:51:05.9133333+00:00
Darhyl Amizola 25,775 Reputation points Independent Advisor
2 answers

How can I request cancellation and refund without logging in because I get into an endless loop trying to change password with no access to 2-step verification phone numbers? I have tried to contact support but cannot.

I have tried everything to somehow get a live person to help me but there is no way to do it. Can someone please help.

Microsoft 365 and Office | Other
asked 2025-12-05T22:53:50.6933333+00:00
Barbara Grodaes 0 Reputation points
answered 2025-12-05T23:37:54.7766667+00:00
Darhyl Amizola 25,775 Reputation points Independent Advisor
2 answers

how to cancel a microsoft 365 subscription ordered by mistake

Ordered a subscription by mistake, but unable to cancel. I've already purchased an upgraded version. I cannot find a place to speak to a real person. Very frustrating.

Microsoft 365 and Office | Other
asked 2025-12-05T22:43:33.94+00:00
William MacDuff 0 Reputation points
answered 2025-12-05T23:17:35.49+00:00
EmilyS726 184K Reputation points Independent Advisor
1 answer

how to repair word document? I can't open my file

I can't open the file in MS word. It says there's an error.

Microsoft 365 and Office | Other
asked 2025-12-05T23:14:16.5966667+00:00
Marycris Velez 0 Reputation points
answered 2025-12-05T23:14:26.4366667+00:00
Q&A Assist
4 answers

New Iphone 17 and authenticator not working

I purchased a new iphone 17 and the microsoft authenticator app apparently did not completely transfer from my old phone to my new phone. I am unable to get authentications codes to access one of my outlook email accounts.

Microsoft 365 and Office | Other
asked 2025-11-11T23:44:18.1933333+00:00
Paul Montelongo 5 Reputation points
commented 2025-12-05T22:36:56.1433333+00:00
Justin DeKoszmovszky 0 Reputation points
2 answers

Excel, Word, OneNote not starting, neither after repair nor after full Office 365 re-install

Title already tells it all: None of the Office application run on my desktop (it is a new HP Elite One, which i use since 1 year without any issues) Today (5.12.2025) i installed WIN update KB5070311 (O/S builds 26200.7309 und 26100.7309) and i highly…

Microsoft 365 and Office | Other
asked 2025-12-05T17:46:24.4233333+00:00
Friedrich Loibl 0 Reputation points
answered 2025-12-05T22:31:56.9333333+00:00
Friedrich Loibl 0 Reputation points
2 answers

How do I install Office 2024?

Your website refuses to let me download your product. How do I install Office 2024? I already purchased a key and I am not willing to repurchase an Office 365 license. Your services are way too expensive for needing Microsoft Word for 1 time.

Microsoft 365 and Office | Other
asked 2025-12-05T18:14:25.77+00:00
Jonathan 0 Reputation points
commented 2025-12-05T22:29:03.69+00:00
jesus gonzalez godinez 0 Reputation points