Microsoft 365 and Office | Subscription, account, billing | For home | Android
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
369 questions
369 questions with Microsoft 365 and Office | Subscription, account, billing | For home | Android tags
1 answer
Unable to Redeem Microsoft 365 After Google Play Purchase
Hi, I purchased Microsoft 365 Basic to increase my Hotmail email storage but each time I get the prompt to redeem, I keep getting an error message "Something went wrong when redeemingyour subscription". I even went as far as deleting a huge…
Microsoft 365 and Office | Subscription, account, billing | For home | Android
asked 2025-12-05T21:43:56.9933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 74%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELS%3C/text%3E%3C/svg%3E)
Laurence S
0
Reputation points
answered 2025-12-06T04:05:40.9533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 98%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZV%3C/text%3E%3C/svg%3E)
Zoevi-V
2,400
Reputation points Microsoft External Staff
Moderator
3 answers
can't detach or remove payment method
When I tried to buy a subscription to 365, my account showed that someone else's card on file for a family subscription. It was added to my account when I downloaded Windows 11 and shows a renewal in a couple of weeks. I have tried to remove the card…
Microsoft 365 and Office | Subscription, account, billing | For home | Android
Microsoft 365 and Office | Subscription, account, billing | For home | Android
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
369 questions
asked 2025-09-06T21:03:17.51+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 46%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EF%3C/text%3E%3C/svg%3E)
FHI
0
Reputation points
answered 2025-12-02T17:29:04.8066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 98%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECA%3C/text%3E%3C/svg%3E)
Carol Alderman
0
Reputation points
1 answer
Refund request help. Support denied bc different vemdor.but record showes purchase from.micorosoft. need help for refund.
Microsoft Support says the purchase im requesting a refund for was made through Google play using oogle pay, so they are not responsible for issuing a refund, but my Google pay transaction information shows "purchased from Mrosoft corporation"…
Microsoft 365 and Office | Subscription, account, billing | For home | Android
Microsoft 365 and Office | Subscription, account, billing | For home | Android
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
369 questions
asked 2025-11-29T14:48:46.2833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 19%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
Jessica Bond
0
Reputation points
answered 2025-11-29T15:23:45.93+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 15%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOI%3C/text%3E%3C/svg%3E)
Onyx Is here
3,060
Reputation points
Independent Advisor
2 answers
One of the answers was accepted by the question author.
How to activate my MICROSOFT 365 subscription
How to activate my MICROSOFT 365 subscription. I paid for the subscription but it's not activated in the app.
Microsoft 365 and Office | Subscription, account, billing | For home | Android
Microsoft 365 and Office | Subscription, account, billing | For home | Android
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
369 questions
asked 2025-11-24T05:59:54.0333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 62%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELP%3C/text%3E%3C/svg%3E)
Legson Paninga
20
Reputation points
commented 2025-11-24T08:34:58.5933333+00:00
DaveM121
810.8K
Reputation points
Independent Advisor
1 answer
How to recover
Account that I am trying to recover. Last able to access was on 29/10/2025 Microsoft Email: is*********@gmail.com Hi, I have issues accessing my microsoft account. I tried to login with the password that I set, it replied 'We couldn't find a Microsoft…
Microsoft 365 and Office | Subscription, account, billing | For home | Android
Microsoft 365 and Office | Subscription, account, billing | For home | Android
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
369 questions
asked 2025-11-06T12:27:58.35+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 31%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
NightmareXD97
0
Reputation points
commented 2025-11-23T10:32:12.37+00:00
NightmareXD97
0
Reputation points
2 answers
A fix please for my paid for but inoperable subscription to Microsoft 365 Basic
I use a windows 10 pc but mostly my Android phone for Outlook e.mail and storage etc. I swlitched to an annual sub. for 365 Basic in June. Come the end of July was told by on screen message that I no longer qualified for e.mail / storage . I tried to…
Microsoft 365 and Office | Subscription, account, billing | For home | Android
Microsoft 365 and Office | Subscription, account, billing | For home | Android
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
369 questions
asked 2025-08-21T07:11:02.21+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 92%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETD%3C/text%3E%3C/svg%3E)
Terry Downes
0
Reputation points
commented 2025-11-19T04:28:47.5833333+00:00
Terry Downes
0
Reputation points
3 answers
Je n'arrive pas à changer mon abonnement famille contre un abonnement individuel
Bonjour, pouvez-vous m'aider à changer mon abonnement Famille contre un abonnement Individuel svp? Je suis seule à la maison et ne partage pas mon forfait, j'ai pris l'abonnement Famille par erreur.
Microsoft 365 and Office | Subscription, account, billing | For home | Android
Microsoft 365 and Office | Subscription, account, billing | For home | Android
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
369 questions
asked 2025-11-14T04:47:44.7433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 69%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOM%3C/text%3E%3C/svg%3E)
Olivia Mazoyer
0
Reputation points
edited an answer 2025-11-14T05:39:27.1+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 20%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAP%3C/text%3E%3C/svg%3E)
April Pascual
3,790
Reputation points
Independent Advisor
2 answers
Why was I recently charged for $2.12 for an acct which I closed couple months ago
How do I request a refund for an illigitimate charge
Microsoft 365 and Office | Subscription, account, billing | For home | Android
Microsoft 365 and Office | Subscription, account, billing | For home | Android
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
369 questions
asked 2025-11-07T18:31:36.1233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 94%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMZ%3C/text%3E%3C/svg%3E)
Michael Zagursky
0
Reputation points
answered 2025-11-07T19:04:08.5366667+00:00
EmilyS726
184K
Reputation points
Independent Advisor
2 answers
Payment dispute. I have not been advised there was a cheaper option for my renewal of Microsoft 365 and I would like the level I have been charged for changed (and refunded accordingly)
Billing dispute. I was told my Microsoft subscription was rising from $109 AUD to $159 but you have failed to advise that I could have remained on the basic $109 AUD level and not have the AI Co-Pilot option. I want to revert to the basic Personal…
Microsoft 365 and Office | Subscription, account, billing | For home | Android
Microsoft 365 and Office | Subscription, account, billing | For home | Android
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
369 questions
asked 2025-10-28T21:08:01.1+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 57.99999999999999%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
Julie Cuthbert Copy2Go
0
Reputation points
answered 2025-10-28T22:24:34.43+00:00
Julie Cuthbert Copy2Go
0
Reputation points
1 answer
How to fix syncing error?
I bought a personal subscription for 100GB and it works on the web but when I try to use the apps like word or OneNote, it keeps telling me that I only have 5GB of storage. I tried everything from uninstalling onedrive from my laptop and resetting my…
Microsoft 365 and Office | Subscription, account, billing | For home | Android
Microsoft 365 and Office | Subscription, account, billing | For home | Android
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
369 questions
asked 2025-10-25T14:48:37.66+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 52%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
Rookie
0
Reputation points
answered 2025-10-25T18:36:31.07+00:00
Brian Tillman [Outlook MVP 2007-2019] on Movate
22,040
Reputation points
Independent Advisor
4 answers
Not recognizing my new MS 365 Office account
After purchasing Office 365 my account is not being recognized.
Microsoft 365 and Office | Subscription, account, billing | For home | Android
Microsoft 365 and Office | Subscription, account, billing | For home | Android
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
369 questions
asked 2025-07-22T15:20:06.2233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 79%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAP%3C/text%3E%3C/svg%3E)
Anthony Pensule
0
Reputation points
answered 2025-10-24T14:36:01.6433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 19%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVA%3C/text%3E%3C/svg%3E)
Valentina Armini
0
Reputation points
1 answer
How to confirm plan subscription of pilot 365?
I'm on ansroid and have installed pilot 365. On the play Store under subscriptions it's still says to "confirm plan". I'm already signed into pilot 365 and when trying to confirm plan I get a "something went wrong" message. How do I…
Microsoft 365 and Office | Subscription, account, billing | For home | Android
Microsoft 365 and Office | Subscription, account, billing | For home | Android
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
369 questions
asked 2025-10-22T00:51:57.4366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 10%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKD%3C/text%3E%3C/svg%3E)
Kymberley Dymond
0
Reputation points
answered 2025-10-22T01:47:03.0433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Sumit D - IA
150.7K
Reputation points
Independent Advisor
1 answer
unable to re-add phone number to microsoft account
Subject: Assistance Request – Unable to Re-add Phone Number to Microsoft Account Dear Microsoft Support Team, My name is Fikri, and I am experiencing an issue while trying to re-add my phone number to my Microsoft account. I had previously added this…
Microsoft 365 and Office | Subscription, account, billing | For home | Android
Microsoft 365 and Office | Subscription, account, billing | For home | Android
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
369 questions
asked 2025-10-20T18:30:39.76+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 9%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFA%3C/text%3E%3C/svg%3E)
Fikri Alamsyah
0
Reputation points
answered 2025-10-20T19:19:24.5366667+00:00
Richard Trinidad
5,965
Reputation points
Independent Advisor
3 answers
need help canceling credit card
need to cancel credit card, grandson used my computer and charge things that I did not authorize.
Microsoft 365 and Office | Subscription, account, billing | For home | Android
Microsoft 365 and Office | Subscription, account, billing | For home | Android
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
369 questions
asked 2025-10-18T19:56:21.09+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 53%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBB%3C/text%3E%3C/svg%3E)
Bill Brinley
0
Reputation points
answered 2025-10-18T20:39:46.66+00:00
JC
6,695
Reputation points
Independent Advisor
1 answer
My ms365 subscr does not show in my account, how can I get help from microsoft to find it?
Microsoft email says my ms365 subscr renews and I want to change it from family to individual, BUT it doesn't show in my account, so I can't make any changes. I can't seem to get to any chat help without going through defining a problem related to a…
Microsoft 365 and Office | Subscription, account, billing | For home | Android
Microsoft 365 and Office | Subscription, account, billing | For home | Android
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
369 questions
asked 2025-10-16T22:02:55.2+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 67%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKL%3C/text%3E%3C/svg%3E)
Kendall L. McCarty
0
Reputation points
commented 2025-10-18T14:39:46.38+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 40%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAT%3C/text%3E%3C/svg%3E)
Ami-T
3,945
Reputation points Microsoft External Staff
Moderator
1 answer
Contact number
Requested for contact me back for Microsoft 365, received message "Window Security - Making sure it's you - Please sign in to login.microsoft.com - This request comes from App. published by Microsoft Corporation. - Tap your security key on the…
Microsoft 365 and Office | Subscription, account, billing | For home | Android
Microsoft 365 and Office | Subscription, account, billing | For home | Android
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
369 questions
asked 2025-10-06T04:29:15.0366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 87%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
Anand Dave
0
Reputation points
edited the question 2025-10-09T08:56:19.77+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 15%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
Alex-L
640
Reputation points Microsoft External Staff
Moderator
2 answers
My husband and I are getting charged for 2 accounts 365, but should be sharing of family account
I see that my husband is being charged monthly for microsoft 365 and I am being charged also on a yearly basis. It is my understanding we could be on the same account
Microsoft 365 and Office | Subscription, account, billing | For home | Android
Microsoft 365 and Office | Subscription, account, billing | For home | Android
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
369 questions
asked 2025-10-07T17:25:29.5066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 28.000000000000004%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVS%3C/text%3E%3C/svg%3E)
vicki salyers
0
Reputation points
answered 2025-10-07T18:23:47.62+00:00
Stefan Blom
323K
Reputation points MVP
Volunteer Moderator
1 answer
Just paid yearly fee for Microsoft 365 for personal use, but need to know product key to connect to computer
Need to have the product code to allow installation for Microsoft 365 Home package to allow adding my ASUS desktop computer so that I can add device
Microsoft 365 and Office | Subscription, account, billing | For home | Android
Microsoft 365 and Office | Subscription, account, billing | For home | Android
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
369 questions
asked 2025-10-07T16:17:15.0733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 61%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERG%3C/text%3E%3C/svg%3E)
Robert Groesch
0
Reputation points
edited the question 2025-10-07T17:04:57.8466667+00:00
Gérard Oomens
113.2K
Reputation points
Volunteer Moderator
1 answer
I have been charged twice for Microsoft 365
I was charged on 4/8 for my usual 365 subscription renewal, and then charged on the 12/8 for another 365 purchase. i don't need 2 and can't work out how to cancel the second one.
Microsoft 365 and Office | Subscription, account, billing | For home | Android
Microsoft 365 and Office | Subscription, account, billing | For home | Android
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
369 questions
asked 2025-09-30T02:46:31.9733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 31%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESL%3C/text%3E%3C/svg%3E)
Sarah Lloyd
0
Reputation points
commented 2025-10-07T10:41:56.9633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 98%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERH%3C/text%3E%3C/svg%3E)
Raymond Huynh (WICLOUD CORPORATION)
3,645
Reputation points Microsoft External Staff
Moderator
1 answer
I am having Problems with a recent upgrade from Microsoft 365 Personal to Microsoft 365 Family.3 specific issues, invitation to members and recognition, accounts for ivitees,recognition of devices
Just upgrade Microsoft 365 Personal to Microsoft 365 Family - - I have initially invited 2 members via the email. (1) Should I uninstall Microsoft 365 Personal to eliminate conflicts, and then install Microsoft Family 365? (2) Does each invitee member…
Microsoft 365 and Office | Subscription, account, billing | For home | Android
Microsoft 365 and Office | Subscription, account, billing | For home | Android
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
369 questions
asked 2025-10-01T20:56:08.29+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 67%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERT%3C/text%3E%3C/svg%3E)
Raymond Thomasson
0
Reputation points
commented 2025-10-07T03:15:16.6+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 80%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENL%3C/text%3E%3C/svg%3E)
Norah-L
1,560
Reputation points Microsoft External Staff
Moderator