3,324 questions
3,324 questions with Surface | Surface Pro | Install and update tags
1 answer
Desktop messed up
I went through the startup of my new surface 11. I purposely asked it to treat it as a new PC, not to copy from a backup. It found a desktop on one drive from my office ( not even from my old surface that I am replacing). What do I do now?
Surface | Surface Pro | Install and update
asked 2025-12-06T00:55:44.8566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 95%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJW%3C/text%3E%3C/svg%3E)
Joseph Weisbord
0
Reputation points
answered 2025-12-06T00:55:53.5533333+00:00
Q&A Assist
1 answer
Which printer is compatible with surface pro 11 that will print 11 x 17?
I am looking to buy a printer that is compatible with surface pro 11 and will print 11 x 17 Moved from: Microsoft System Center | Other
Surface | Surface Pro | Install and update
3,324 questions
asked 2025-11-28T17:28:14.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 74%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAG%3C/text%3E%3C/svg%3E)
Anne Gutkowski
0
Reputation points
commented 2025-12-01T22:55:49.0333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 93%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHL%3C/text%3E%3C/svg%3E)
Haien-L
6,355
Reputation points Microsoft External Staff
Moderator
1 answer
Escalate tp a Microsoft agent
This is a Surface Pro for Business 12-inch First Edition with Snapdragon. The Microsoft Store and AppX provisioning are broken. The Surface Recovery Image provided is BMR-only and has no setup.exe. I need ARM64 OS repair media for an in-place repair…
Surface | Surface Pro | Install and update
3,324 questions
asked 2025-11-28T14:19:31.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 51%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EME%3C/text%3E%3C/svg%3E)
Maurice Eisenbruch
0
Reputation points
accepted 2025-11-28T14:20:16.5133333+00:00
Maurice Eisenbruch
0
Reputation points
2 answers
My account shows no devices and I need my BitLocker recovery key.
I need help accessing my BitLocker recovery key. I go into my account and no devices show up.
Surface | Surface Pro | Install and update
3,324 questions
asked 2025-11-25T22:41:04.5833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 10%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERM%3C/text%3E%3C/svg%3E)
Ricardo Mesorana
0
Reputation points
answered 2025-11-26T01:12:24.32+00:00
Ricardo Mesorana
0
Reputation points
1 answer
There was a problem recovering your PC
I have Surface Pro 9. I did https://support.microsoft.com/en-us/surface-recovery-image but no luck and try to reinstall OS also failed. PL: Surface still show SSD I able to format it.
Surface | Surface Pro | Install and update
3,324 questions
asked 2025-11-24T09:15:53.3+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 24%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESP%3C/text%3E%3C/svg%3E)
Sittipon Petchrat
0
Reputation points
answered 2025-11-24T09:16:04.04+00:00
Q&A Assist
2 answers
Message d'erreur Windows 10 vers Windows 11
Bonjour, nous avons un parc de 8 Microsoft Surface. Nous devons les passer en Windows 11 nous utilisons l'utilitaire de Microsoft et tous les postes sur lesquels nous l'avons lancé nous avons le même message d’erreur (Echec de l'installation Windows…
Surface | Surface Pro | Install and update
3,324 questions
asked 2025-11-21T15:27:46.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 83%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWA%3C/text%3E%3C/svg%3E)
Wilfried ANDRE
0
Reputation points
answered 2025-11-21T19:47:45.85+00:00
Rez
10,615
Reputation points
Independent Advisor
3 answers
Difficulties to install scanner driver on Surface pro 11
Hello, I have difficulties to install drivers for my Canon Canoscan LIDE 220. Is it because of the ARM architecture? Thank you for your help. Moved from: Windows for business | Windows 365 Business
Surface | Surface Pro | Install and update
3,324 questions
asked 2025-11-20T08:33:37.5133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 54%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
AGENDA DIAGFR
0
Reputation points
answered 2025-11-21T10:36:12.29+00:00
Barb Bowman
80,195
Reputation points MVP
Volunteer Moderator
2 answers
Canon printer
Bought surface this summer, has a snapdragon processor. Standard Canon drivers did not install for our Canon C3930 printer, compatibility errors. Installed using Microsoft drivers and all worked well. Last week stopped printing in color when printing…
Surface | Surface Pro | Install and update
3,324 questions
asked 2025-09-25T00:39:53.68+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 75%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERB%3C/text%3E%3C/svg%3E)
randi brown
0
Reputation points
answered 2025-11-19T09:32:50.0566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 15%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
Kedarnath
0
Reputation points
2 answers
my new Canon printer is not compatible with the Snapdragon processor in my brand new Surface Pro, how can this be fixed
The snapdragon processor in my new surface pro is not compatible with my new Canon printer mf-643, canon technical support said you can fix. how can i this get fixed.
Surface | Surface Pro | Install and update
3,324 questions
asked 2025-10-31T22:52:58.3266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 98%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKK%3C/text%3E%3C/svg%3E)
Kathy Kleman
0
Reputation points
answered 2025-11-19T09:12:04.9533333+00:00
Kedarnath
0
Reputation points
5 answers
surface pro 8 keyboard has stopped working
I have tried hard reset, uninstalling HIB drivers and reinstalling, have managed to delete office and the cover-keyboard doesn't work. How do I fix the keyboard and restore office
Surface | Surface Pro | Install and update
3,324 questions
asked 2025-07-29T16:30:52.5733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 8%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
Anne DeReu
5
Reputation points
commented 2025-11-18T10:14:21.8766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 98%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESC%3C/text%3E%3C/svg%3E)
Steve Cowper
15
Reputation points
4 answers
Factory reset of my Surface Pro 9
As part of the company going bankrupt I got to keep my Surface Pro 9 however I cannot update or download anything to it cause it has a admin password. How do I reset it to factor settings? Or who can I contact at Micrsoft for help?
Surface | Surface Pro | Install and update
3,324 questions
asked 2025-11-11T17:38:31.1633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 80%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERF%3C/text%3E%3C/svg%3E)
Richard Foulk
0
Reputation points
answered 2025-11-13T14:21:15.64+00:00
JANSHER L
7,925
Reputation points
Independent Advisor
2 answers
Wo finde ich die Firmware für mein Surface 9 pro?
Nach dem Zurücksetzen des Surface 9 pro, funktioniert die Gesichtserkennung nicht mehr. Fehler: keine Kamera gefunden. Im Kamera-App, kann ich jedoch die Front- und Back-Kamera bedienen.
Surface | Surface Pro | Install and update
3,324 questions
asked 2025-11-13T07:29:48.2+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 83%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBH%3C/text%3E%3C/svg%3E)
Benno Heggli
0
Reputation points
edited an answer 2025-11-13T13:58:21.3433333+00:00
Rez
10,615
Reputation points
Independent Advisor
7 answers
Pre-silica update on co-pilot Surface PC's have error on install
I actually have two Surface PC devices. A Surface Laptop 7 with a X elite chip and a Surface Pro 12 with a X plus chip. Both of the try to install a windows update for Phi Silica AI Component Update (KB5067465) and come up with an error message. The…
Surface | Surface Pro | Install and update
3,324 questions
asked 2025-09-30T02:57:07.8+00:00
Rob Kuefner
0
Reputation points
commented 2025-11-12T15:10:52.9133333+00:00
Rob Kuefner
0
Reputation points
3 answers
How to factory reset my surface pro windows 10 computer that is bitlocked
my old computer is bitlocked and I cannot find the crrect recover key so I want to reinstall windows knowing that my data will be losr
Surface | Surface Pro | Install and update
3,324 questions
asked 2025-11-09T22:41:26.4+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 87%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPV%3C/text%3E%3C/svg%3E)
Philip Vitiello
0
Reputation points
answered 2025-11-10T17:27:52.98+00:00
Barb Bowman
80,195
Reputation points MVP
Volunteer Moderator
4 answers
New Purchase
I would like to purchase a new Surface Pro similar to the last one. Please advise
Surface | Surface Pro | Install and update
3,324 questions
asked 2025-11-10T16:27:42.48+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 28.000000000000004%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENA%3C/text%3E%3C/svg%3E)
Nick Amador
0
Reputation points
answered 2025-11-10T17:02:49.85+00:00
Barb Bowman
80,195
Reputation points MVP
Volunteer Moderator
3 answers
Stuck on the Windows 11 Installation Page
Hi, I have the same problem with Anonymous, when I try to install a clean and fresh Windows 11 Pro in my Surface Pro 4 laptop, my touch pad and the touch screen didn't work. I have tried it several times after power off and then start over again, still I…
Surface | Surface Pro | Install and update
3,324 questions
asked 2025-11-09T11:27:00.2366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 78%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAR%3C/text%3E%3C/svg%3E)
Arnel Roma
0
Reputation points
commented 2025-11-10T15:09:02.8866667+00:00
Barb Bowman
80,195
Reputation points MVP
Volunteer Moderator
2 answers
Surface Pro 9 Won't Start After Firmware Update
Assistance is needed for a Surface Pro 9 that is unable to start after the latest firmware update from the Windows 11 update center. All key combinations for restarting and restoring have been attempted, but access to the UEFI is not possible. The…
Surface | Surface Pro | Install and update
3,324 questions
asked 2025-09-29T00:41:26.0066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 7.000000000000001%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKK%3C/text%3E%3C/svg%3E)
kisou_mdr kisou_mdr
5
Reputation points
commented 2025-11-09T18:33:33.89+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 95%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EED%3C/text%3E%3C/svg%3E)
Elliot Dexter
0
Reputation points
2 answers
Where can I find Surface Pro X SQ1 1876 drivers and firmware?
I bought a used Surface Pro X. The battery doesn't charge and the touch screen doesn't work. After a lot of troubleshooting I have discovered, it has been refurbished. The chassis is based on a SQ2 processor and the internals are SQ1 because UEFI has…
Surface | Surface Pro | Install and update
3,324 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 40%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
4 answers
windows 11 version 24h2 update
hi there, on my surface recently tried to update date it the last week, even thoe it update all the time, i am 100% it already has 24h2 on it, but it still says 23h2, i see there a 25h2 out, but each time it comes up 24h2, downloading then install 8 % it…
Surface | Surface Pro | Install and update
3,324 questions
asked 2025-10-28T19:33:20.0333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 88%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
andy1494
0
Reputation points
edited an answer 2025-11-05T22:22:07.1533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 40%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAT%3C/text%3E%3C/svg%3E)
Alexandra Tanasescu
0
Reputation points Microsoft External Staff
Moderator
1 answer
How can I fix the Click to Do feature that isn’t working after the update? I’m a Surface Pro 11 user.
How can I fix the Click to Do feature that isn’t working after the update? I’m a Surface Pro 11 user. After the update, the Recall feature also can’t be used. Please, Surface, fix this problem immediately. It’s really inconvenient for users if this…
Surface | Surface Pro | Install and update
3,324 questions
asked 2025-11-01T09:19:40.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 47%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAN%3C/text%3E%3C/svg%3E)
abu nur
0
Reputation points
answered 2025-11-03T17:37:29.2466667+00:00
Jay Mark Dullan
5,925
Reputation points
Independent Advisor