2,211 questions
2,211 questions with Surface | Surface Pro | Performance and maintenance tags
2 answers
surface pro keyboard not waking up after turning on the surface pro
I recently purchase a surface pro 13 with the surface pro keyboard. Everytime i shutdown or put the laptop to sleep while the surface pro keyboard is still attached, after a couple of hours, when i turn on the surface pro, the keyboard does not wake up.…
Surface | Surface Pro | Performance and maintenance
asked 2025-12-03T12:34:37.4566667+00:00
Giri Dhaneswara
0
Reputation points
commented 2025-12-05T13:50:58.63+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
10,660
Reputation points Microsoft External Staff
Moderator
2 answers
i need a kickstand for my surface pro x
my kickstand is broken on my surface pro x can I order and replace it myself? Moved from: Microsoft 365 Insider | Microsoft Forms | Android
Surface | Surface Pro | Performance and maintenance
2,211 questions
asked 2025-12-02T16:35:47.9133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 33%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJK%3C/text%3E%3C/svg%3E)
jane kennedy
0
Reputation points
answered 2025-12-05T13:13:26.6366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
4,245
Reputation points Microsoft External Staff
Moderator
2 answers
Surface pro 9 keyboard not responding
My surface pro 9 keyboard has suddenly stopped responding to any typing or any use of the mouse pad. I had disconnected it many times, restarted the computer several times and checked to see if it was updated which it is. At this point I suspect a…
Surface | Surface Pro | Performance and maintenance
2,211 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 63%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
3 answers
PROBLEM WITH TRYING TO RETURN A SURFACE PRO
Need to speak with an agent about returning my surface pro. According to the Microsoft I am eligible to return it however the return button is not available. AI DIDN'T ANSWER QUESTION JUST SENT ME ON A WILD GOOSE CHASE! MICROSOFT RETURN POLICY A BUNCH…
Surface | Surface Pro | Performance and maintenance
2,211 questions
asked 2025-12-04T18:01:58.51+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 30%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJR%3C/text%3E%3C/svg%3E)
Jace Reppond
0
Reputation points
answered 2025-12-04T18:33:38.3533333+00:00
Jace Reppond
0
Reputation points
3 answers
Need to speak to an agent about a return
Need to speak with an agent about returning my surface pro. According to the Microsoft I am eligible to return it however the return button is not available.
Surface | Surface Pro | Performance and maintenance
2,211 questions
asked 2025-12-04T17:45:55.4866667+00:00
Jace Reppond
0
Reputation points
answered 2025-12-04T18:32:01.2833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 84%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alexandr S
100.9K
Reputation points
Independent Advisor
1 answer
How to troubleshoot the Micro SD Card Slot on the SP7.
When inserting the Micro SD card into SD slot on the back of the SP7, the drive does not disclose in file explorer. the SD card used is the SanDisk Ultra Plus, 256 GB. And advise? I have tried rebooting with the SD card in the slot; no success.
Surface | Surface Pro | Performance and maintenance
2,211 questions
asked 2025-12-04T15:33:47.5966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 30%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB4%3C/text%3E%3C/svg%3E)
BrentTrout-4813
0
Reputation points
answered 2025-12-04T15:33:58.2666667+00:00
Q&A Assist
2 answers
surface Pro 11 repair
Hello all my surface pro is stuck at Windows logo flashess twice . need to find a repair center or a solutions Thanks Matthee
Surface | Surface Pro | Performance and maintenance
2,211 questions
asked 2025-12-02T01:55:55.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 66%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMO%3C/text%3E%3C/svg%3E)
matthew omana
0
Reputation points
commented 2025-12-04T06:48:00.22+00:00
Thomas4-N
4,245
Reputation points Microsoft External Staff
Moderator
2 answers
mIcrosoft pro (Snapgradon X , March 2025) and YoutubeTV
Looking for fix to enhance an endless buffering issue with Microsoft Surface Pro , Snapdragon X, model from March 2025. "Finnicky" is the word I would describe as the spinning circle is blue, red, yellow, orange, etc. I have a Lenovo lap top…
Surface | Surface Pro | Performance and maintenance
2,211 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 87%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 15%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
1 answer
How to fix keyboard not working in MS Surface pro
Surface pro purchased in June 2025. Keyboard is not working. No activation at all. Please help
Surface | Surface Pro | Performance and maintenance
2,211 questions
asked 2025-12-03T05:22:33.5033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 52%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERB%3C/text%3E%3C/svg%3E)
Robert Blair
0
Reputation points
answered 2025-12-03T05:22:40.96+00:00
Q&A Assist
1 answer
tenho un surface pro x e não consigo fazer o meu cabo usb serial funcionar, alguem já teve esse ipo de problema ?
tenho un surface pro x e não consigo fazer o meu cabo usb serial da comtac funcionar, já tentei diversos drivers e nada, alguem já teve esse ipo de problema e conseguiu resolver ?
Surface | Surface Pro | Performance and maintenance
2,211 questions
asked 2025-08-30T17:02:08.7266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 79%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFB%3C/text%3E%3C/svg%3E)
Fábio BADIN
0
Reputation points
answered 2025-12-02T01:35:43.48+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
27,571
Reputation points MVP
2 answers
I bought MS Surface pro 11 a year ago but the keyboard does not allow Korean even though installed korean.
I bought MS Surface pro 11 a year ago but the keyboard does not allow Korean even though installed korean. I did what MS wanted me to do in this homepage to fix this but it did not work. I want you to screen sharing mode to my computer and settle this…
Surface | Surface Pro | Performance and maintenance
2,211 questions
asked 2025-12-01T08:40:44.5+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 57.99999999999999%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
SOOHAENG SEO
0
Reputation points
edited the question 2025-12-01T12:43:52.2933333+00:00
Gérard Oomens
113.2K
Reputation points
Volunteer Moderator
1 answer
unable to open Chrome
Just received new Microsoft Surface Pro and sadly it won't let me open Google Chrome. Any ideas how to resolve?
Surface | Surface Pro | Performance and maintenance
2,211 questions
asked 2025-11-30T16:58:57.77+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 43%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
steve aspinall
0
Reputation points
answered 2025-11-30T16:59:05.8166667+00:00
Q&A Assist
2 answers
Surface SMF Core Driver not loading (Error Code 31)
Surface SMF Core Driver not working properly. Possibly a result of August (2025) update bug or corruption during install. My Surface Pro 9 (Windows 11 build 25H2, Insider Preview) operates normally. It might generate more heat than expected when CPU…
Surface | Surface Pro | Performance and maintenance
2,211 questions
asked 2025-09-07T23:32:02.1266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 55.00000000000001%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJG%3C/text%3E%3C/svg%3E)
Jay Gourley
61
Reputation points
commented 2025-11-30T14:40:13.9333333+00:00
Jay Gourley
61
Reputation points
2 answers
Is the Surface Pro 13 a full size PC in tablet form factor just like that SP7 was?
I see most questions here are related to problems with their hardware but my question is related to sales. I am confused about all the different SP offerings and really wish they would just follow a consistent naming convention. I have a SP6 at home…
Surface | Surface Pro | Performance and maintenance
2,211 questions
asked 2025-11-29T04:30:18.13+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 11%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBP%3C/text%3E%3C/svg%3E)
Barry Piper
0
Reputation points
answered 2025-11-29T10:41:45.87+00:00
Barb Bowman
80,195
Reputation points MVP
Volunteer Moderator
2 answers
surface keyboard stopped working
I performed an update a couple days ago and now my surfacepro keyboard/touch pad is not working. I did boot to the UEFI and the touchpad worked in that environment. I have used device mgr to uninstall HID drivers, and reinstall via rebooting the…
Surface | Surface Pro | Performance and maintenance
2,211 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 4%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
1 answer
Bagaimana menjadikan keyboard fizikal saya boleh berfungsi
Salam. Saya ingin bertanya, keyboard saya gagal dikesan walaupon sudah banyak kali sy buat sambungan dengan betul. Bagaimana saya hendak mengatasi masalah ini
Surface | Surface Pro | Performance and maintenance
2,211 questions
asked 2025-11-22T09:51:49.2833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 63%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERH%3C/text%3E%3C/svg%3E)
Ruhaiza Hassim
0
Reputation points
commented 2025-11-27T08:52:53.5366667+00:00
Thomas4-N
4,245
Reputation points Microsoft External Staff
Moderator
1 answer
Microsoft surface pro 12 keyboard violet
Hello everyone! I want to buy the keyboard for Microsoft surface pro 12 in violet colour. So far I found at least several products, surely original, with different model numbers, depending on different layouts: e. g. QWERTY, AZERTY, or different subtypes…
Surface | Surface Pro | Performance and maintenance
2,211 questions
asked 2025-11-24T19:15:54.2+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 44%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Agata Michalak
0
Reputation points
commented 2025-11-26T10:52:42.58+00:00
Lychee-Ng
10,660
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
Hochfahren
wenn ich mein surface 3 hochfahre dauert das eine Ewigkeit. Was tun? Moved from: System Center Operations Manager
Surface | Surface Pro | Performance and maintenance
2,211 questions
asked 2025-11-24T20:58:49.9733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 59%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDS%3C/text%3E%3C/svg%3E)
Dietmar Schneeberger
20
Reputation points
edited the question 2025-11-24T21:37:48.9433333+00:00
Gérard Oomens
113.2K
Reputation points
Volunteer Moderator
2 answers
One of the answers was accepted by the question author.
Blue Screen and not able to use the device
The following device: <PII Removed> is giving us the Blue screen. This was a replacement for the faulty device. This is new. Please advise. Many thanks. Best regards, Shokhoa
Surface | Surface Pro | Performance and maintenance
2,211 questions
asked 2025-11-06T08:56:39.86+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 37%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
Kotelo, Shokhoa
20
Reputation points
edited the question 2025-11-24T14:16:59.4933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 61%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Ana M
0
Reputation points
Moderator
2 answers
One of the answers was accepted by the question author.
iPhone connection with Surface Windows 11
Welcome to Microsoft Learn: Is there also a Dutch version available? Thx
Surface | Surface Pro | Performance and maintenance
2,211 questions
asked 2025-11-22T18:27:13.63+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 62%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERO%3C/text%3E%3C/svg%3E)
Raymond Ombelets
20
Reputation points
commented 2025-11-23T09:56:57.65+00:00
Raymond Ombelets
20
Reputation points