2,438 questions
2,438 questions with Surface | Surface Pro | Power and battery tags
3 answers
I have a brand new microsoft surface 65W charger model 1706. My surface pro 9 is still saying slow charging as well as to my other colleagues PC. what is going on?
Its unclear how I have a brand new microsoft surface pro Model 1706 charger and my surface pro 9 is still saying its slow charging. I tried it on my colleagues PC which is also a surface pro 9 and does the same thing. Is it possible this charger is…
Surface | Surface Pro | Power and battery
asked 2025-12-05T14:21:17.0866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 4%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
Eugene
0
Reputation points
answered 2025-12-05T14:39:19.0033333+00:00
Barb Bowman
80,195
Reputation points MVP
Volunteer Moderator
1 answer
The computer can only charge up to around 48% each time.
该surface pro9平板电脑每次充电只能充到48%左右，47%，48%，49%，都充不满的，也更新了驱动，系统也更新到最新版的了，请给以支持。
Surface | Surface Pro | Power and battery
2,438 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 60%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
2 answers
Surface Pro 9 Will Not Boot up!
My Surface Pro 9 will not boot up. I have tried to contact Microsoft, and I cannot get a human being on the telephone. I have tried going through all of the prompts on their website, and I have tried taking it back to the retailer where it was purchased.…
Surface | Surface Pro | Power and battery
2,438 questions
asked 2025-12-02T23:16:14.3133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 59%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMZ%3C/text%3E%3C/svg%3E)
Mz ZJewell
0
Reputation points
answered 2025-12-02T23:55:02.3866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 84%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alexandr S
100.9K
Reputation points
Independent Advisor
6 answers
One of the answers was accepted by the question author.
Surface app reports: "Potential battery issue detected." for my Surface Pro 11 (Arm64)
After reinstalling my Surface Pro 11 from the latest recovery image (25 H2) on 20 November 2025, the Surface app is flagging that I may have a "Potential battery issue detected." I do not know to what battery issue it is referring. Should I…
Surface | Surface Pro | Power and battery
2,438 questions
asked 2025-11-21T17:03:57.1933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 73%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMN%3C/text%3E%3C/svg%3E)
Michael Nichols
50
Reputation points
edited a comment 2025-11-28T10:59:31.6133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 35%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAF%3C/text%3E%3C/svg%3E)
Andrew Foote
0
Reputation points
2 answers
Surface not charging due to windows update but wont update due to low charge.
Got a used Microsoft surface Pro 7+ and i finally got all signed in and everything only to realize that the tablet was on 8% battery. After plugging it in i noticed it would not charge. I went through the normal troubleshooting steps only to realize it…
Surface | Surface Pro | Power and battery
2,438 questions
asked 2025-11-25T06:42:46.2466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 60%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJV%3C/text%3E%3C/svg%3E)
Jordan Valentine
0
Reputation points
commented 2025-11-26T11:57:04.8066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
10,660
Reputation points Microsoft External Staff
Moderator
5 answers
Potential Battery & Keyboard issues detected on Surface App
Hi Guys, For some reason the Surface App says there are "Potential battery & keyboard issues detected" but everything seems to be working fine. This error just showed up recently. Does anyone else have this? Should I just ignore it or…
Surface | Surface Pro | Power and battery
2,438 questions
asked 2025-11-21T20:00:46.5833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 99%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EY%3C/text%3E%3C/svg%3E)
Yamcha67
5
Reputation points
edited an answer 2025-11-24T19:48:58.7666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 60%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMY%3C/text%3E%3C/svg%3E)
Mohammed Yehia
10
Reputation points
2 answers
Surface 11 - Double Power Supply
Hi! It's common known that for ordinary Surface 11 Pro work bundeled power supply is sufficient. When no power external devices are connected 39W is Ok. But when external SSD USB4 or HDD or all of them are connected via external USB Hub there are strange…
Surface | Surface Pro | Power and battery
2,438 questions
asked 2025-11-22T19:37:15.35+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 77%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDL%3C/text%3E%3C/svg%3E)
DMITRY LYSAK
0
Reputation points
answered 2025-11-22T19:48:55.08+00:00
Barb Bowman
80,195
Reputation points MVP
Volunteer Moderator
1 answer
Surface Pro 11 - Twice Power ON
Hi! Recently I found strange behaviour my Surface Pro 11 when Power ON. When I press Power Button 1 sec Windows 11 logo appear - White Window on black screen. Ok. Then Windows 11 must load but after few sec nothing happens. Windows logo disappear and…
Surface | Surface Pro | Power and battery
2,438 questions
asked 2025-11-22T18:42:19.6766667+00:00
DMITRY LYSAK
0
Reputation points
answered 2025-11-22T18:43:27.1566667+00:00
Q&A Assist
1 answer
How to stop my Surface Pro 9 from shutting down every time I try to charge it?
Whenever I try to charge my Surface Pro 9, it just shuts down after a while. It'll give the "Your battery is very low charge now" or whatever and then after about 0-15 minutes it will shut down. Sometimes it doesn't do that though and it just…
Surface | Surface Pro | Power and battery
2,438 questions
asked 2025-08-31T22:54:54.4933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 12%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMF%3C/text%3E%3C/svg%3E)
mila fong
0
Reputation points
edited an answer 2025-11-18T01:49:00.4566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
27,571
Reputation points MVP
1 answer
Surface Pro 9 suddenly shuts down and cannot be restarted or charged.
Hello this im my first Post. My Surface just shut down and now I can't turn it on. It won't charge either, as the LED on the power adapter isn't lit. This is the third Surface I've received since I bought it at the end of 2023, as all the others…
Surface | Surface Pro | Power and battery
2,438 questions
asked 2025-11-16T14:34:07.9166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 46%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
Tudey
0
Reputation points
answered 2025-11-16T14:34:17.44+00:00
Q&A Assist
3 answers
My Surface Slim Pen Charger is not working.
Surface Slim Pen Charger が故障しており、Complete 保証に加入しています。 即時発送オプション（¥5,819）は保証でカバーされますか？それとも通常交換（¥0）のみが対象ですか？
Surface | Surface Pro | Power and battery
2,438 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 48%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
2 answers
One of the answers was accepted by the question author.
power supply
The Surface Pro 5 device is charged with a 65W 15V 4A charger, and I recently repaired its battery and motherboard charging unit. Will using this charger not damage the device, battery, and charging unit in the short and long term?
Surface | Surface Pro | Power and battery
2,438 questions
asked 2025-11-07T15:45:03.71+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 1%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZ%3C/text%3E%3C/svg%3E)
ziya
20
Reputation points
edited an answer 2025-11-07T20:26:30.3033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 64%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGF%3C/text%3E%3C/svg%3E)
Greg Frankovic
20
Reputation points Microsoft Employee
2 answers
One of the answers was accepted by the question author.
where can I go in the Pleasant hill / concord Ca to get m battery replaced for Surface Pro ^Model 179617
My battery only works when plugged in, where can go for service Anna Badger 510-325-6354
Surface | Surface Pro | Power and battery
2,438 questions
asked 2025-11-05T19:48:32.76+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 85%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
Anna Badger
20
Reputation points
accepted 2025-11-05T21:50:01.2766667+00:00
Anna Badger
20
Reputation points
1 answer
Surface pro (SP11) flex keyboard with poor battery life, slow charge, drain fast
I am experiencing persistent battery issues with my surface pro 11 flex keyboard. Despite having the backlight off, the keyboard just drains even when my SP11 is powered down. Charging is very slow too. I only use my SP11 occasionally, yet the…
Surface | Surface Pro | Power and battery
2,438 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 71%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 20%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
1 answer
Two of my three Microsoft Surface Pro chargers have failed.
Have the MS Surface Pro chargers been recalled? I own three Surface pros, and only one charger is operable now. There is clearly a problem with the design or manufacturing of these.
Surface | Surface Pro | Power and battery
2,438 questions
asked 2025-10-26T00:25:20.89+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 49%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
GK
0
Reputation points
answered 2025-10-27T10:43:11.82+00:00
S.Sengupta
27,571
Reputation points MVP
2 answers
BATTERY MICROSOFT SURFACE PRO 8 STUCK 0%
Hello,i have a brand new Microsft Surface Pro 8 that I just unsealed, and it has a battery issue -- when it's charging, the statues shows "charging", but the battery stuck 0%, can you help me solved this, thank you
Surface | Surface Pro | Power and battery
2,438 questions
asked 2025-10-14T07:07:35.89+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 93%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
M. CACA KURNIAWAN
5
Reputation points
commented 2025-10-27T04:14:48.6566667+00:00
M. CACA KURNIAWAN
5
Reputation points
1 answer
One of the answers was accepted by the question author.
Surface pro 7+ Status: Plugged in (but battery is at 0% at it's not charging)
Surface Pro 7+. Just put in service. Only starts when plugged in and will not charge. The white light is on when plugged in. Battery says 0%. Battery report.pdf I've tried resetting, using another power adapter, charing via USB C and the proprietary…
Surface | Surface Pro | Power and battery
2,438 questions
asked 2025-10-24T21:00:34.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 94%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
John Pelura
20
Reputation points
commented 2025-10-26T19:45:24.1133333+00:00
John Pelura
20
Reputation points
1 answer
hola la batería de mi Surface Pro 4 no funciona, se hincho y esta afectando a la pantalla. Donde lo puedo reparar?
hola la batería de mi Surface Pro 4 no funciona, se hincho y esta afectando a la pantalla. Donde lo puedo reparar? vivo en Salamanca España
Surface | Surface Pro | Power and battery
2,438 questions
asked 2025-10-16T15:46:27.76+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 55.00000000000001%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMI%3C/text%3E%3C/svg%3E)
Martin iacono
0
Reputation points
answered 2025-10-16T16:01:15.8733333+00:00
Barb Bowman
80,195
Reputation points MVP
Volunteer Moderator
1 answer
batterycharging
با سلام و احترام، من از دستگاه Surface Pro 9 استفاده میکنم و در نسخههای جدید برنامه Surface متوجه شدم که گزینه "Smart Charging" برای محدود کردن شارژ باتری تا ۸۰٪ دیگر در دسترس نیست. این قابلیت برای من بسیار مهم است، زیرا میخواهم از شارژ کامل…
Surface | Surface Pro | Power and battery
2,438 questions
asked 2025-10-09T19:51:33.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 38%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENF%3C/text%3E%3C/svg%3E)
Naghmeh Farzaneh
0
Reputation points
answered 2025-10-14T01:39:45.4266667+00:00
S.Sengupta
27,571
Reputation points MVP
2 answers
One of the answers was accepted by the question author.
surface tablet isn't charging
Hi, hope someone can help. My Surface tablet is having issues charging takes forever to get to 100%. I have checked battery troubleshooting and there is no issues. Once take off charge it loses it power really quick which makes me think battery. Would…
Surface | Surface Pro | Power and battery
2,438 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 55.00000000000001%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)