3,494 questions
3,494 questions with Surface | Surface Pro | Display and screen tags
1 answer
Unable to Access "Capture Text"/Document Scan Feature in Windows Camera When Accessed via Third-Party App – Surface Pro 9
Hello Microsoft Support, I am using a Surface Pro 9 with the built-in Windows Camera app. When I open the Camera app directly, I can see the "Capture Text" or "Document Scan" mode (the mode that intelligently detects and scans…
Surface | Surface Pro | Display and screen
asked 2025-09-17T09:21:47.27+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 28.999999999999996%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGT%3C/text%3E%3C/svg%3E)
Group Test 31
0
Reputation points
answered 2025-12-06T02:47:52.6866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
27,571
Reputation points MVP
2 answers
Search tab and all upper icons are now clickable in 6 months old microsoft surface pro.why?
I bought my microsoft surface pro 11 from amzon.US in the month of march 2025. From september 2025 itself,its seach tab,download tab and all upper tabs stopped working for all outlook ,gmails or any other website....I tried calling microsoft support…
Surface | Surface Pro | Display and screen
3,494 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 60%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
3 answers
Computer wont start
When I try to pwer it up the microsoft logo flashes on an off a few times then the computer just turns off
Surface | Surface Pro | Display and screen
3,494 questions
asked 2025-11-30T07:14:17.8766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 66%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBP%3C/text%3E%3C/svg%3E)
Brad Peckler [CCDHB]
0
Reputation points
edited a comment 2025-12-05T14:03:23.3033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
4,245
Reputation points Microsoft External Staff
Moderator
3 answers
Requesting a repair - I need to send my surface pro off to have a replacement screen but the MS process to intitatte a repair ends with an error - and every alternative links asks me to repeat the process ending in error!
Microsoft tell me to initiate a repair via my account by selecting the item and answering the questions. I do this and end up at this screen: 'TraceID: xYdEKj0ik0KHTQ+v.2.184 Something happened. Wait a while and try again. If the problem persists, please…
Surface | Surface Pro | Display and screen
3,494 questions
asked 2025-12-04T12:25:51.9233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 18%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERR%3C/text%3E%3C/svg%3E)
Ruby Raull
0
Reputation points
answered 2025-12-04T18:29:35.2666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 84%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alexandr S
100.9K
Reputation points
Independent Advisor
3 answers
Habe ein Problem mit Windows, komme nur noch in den Bluescreen rein, nach einer Treiberinstallation und Neustart
Komme nach einer Treiberinstallation und Neustart nur noch in einem Bluescreen rein. Kann den PC nicht mehr nutzen
Surface | Surface Pro | Display and screen
3,494 questions
asked 2025-11-30T11:06:36.5333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 16%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHH%3C/text%3E%3C/svg%3E)
Herbalist Herbalist
0
Reputation points
commented 2025-12-02T18:00:46.9333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 74%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIN%3C/text%3E%3C/svg%3E)
Ian-Ng
6,125
Reputation points Microsoft External Staff
Moderator
2 answers
Which docking station would I need to connect my Surface Pro 11th Ed. to 3 monitors?
I have a surface pro 11 edition with 512 SSD, 16GB ram, and Snapdragon X Plus. Can I buy a docking station that will allow all 3 monitors to connect to? If not, how do I achieve this?
Surface | Surface Pro | Display and screen
3,494 questions
asked 2025-12-02T04:29:19.58+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 89%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
Jeremy Hammel
0
Reputation points
answered 2025-12-02T14:28:06.8+00:00
Thomas4-N
4,245
Reputation points Microsoft External Staff
Moderator
2 answers
keyboard not working
Hello, a keyboard issue one of the letter is not working. please assist Serial number: [Moderator note: personal info removed] Surface model: Surface Laptop 5 for Business please contact me by email or phone [Moderator note: personal info…
Surface | Surface Pro | Display and screen
3,494 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 95%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERA%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 44%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJQ%3C/text%3E%3C/svg%3E)
1 answer
Connected monitors are not displaying anything when connected togeteher through surface dock 2 - it used to work well and still working when connecting only 1 monitor
Hello Community, I have two DELL monitors connected via a Surface Dock 2 to a Surface Pro 11th Edition. Everything worked perfectly initially, but it suddenly stopped. When I connect only one monitor through the dock, it works fine. However, connecting…
Surface | Surface Pro | Display and screen
3,494 questions
asked 2025-10-23T09:43:50.8533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 89%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAR%3C/text%3E%3C/svg%3E)
Amzallag Raphael
0
Reputation points
commented 2025-11-26T09:18:13.5+00:00
Amzallag Raphael
0
Reputation points
2 answers
Surface Pro: Screen Flashes on transition into windows 11
The screen on my brand new surface pro flashes a brilliant all white full intensity blast every time I boot up the computer. I'm using the drivers installed on my brand new surface pro. I don't want to spend all day working on reloading drivers. Why…
Surface | Surface Pro | Display and screen
3,494 questions
asked 2025-11-07T16:08:53.87+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 80%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESP%3C/text%3E%3C/svg%3E)
Surface Pro User
5
Reputation points
commented 2025-11-25T01:25:34.2766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 87%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENL%3C/text%3E%3C/svg%3E)
nenas love
0
Reputation points
1 answer
Both of my surface pens have stopped writing, despite all the buttons working and with no connection issues.
Last week, while I was writing on One Note (as I've always done), my pen stopped writing suddently. Because I was in a rush, I grabbed my other (new) pen, thinking about fixing the problem when I had more time. However, it still didn't work. I have…
Surface | Surface Pro | Display and screen
3,494 questions
asked 2025-11-23T16:32:05.73+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 76%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAR%3C/text%3E%3C/svg%3E)
Afonso Rodrigues
0
Reputation points
answered 2025-11-23T16:32:16.6966667+00:00
Q&A Assist
1 answer
surface pro x doesn't boot
Hi my Surface Pro X stopped working after I installed a software and is not boot I would like to recreate a new install but I'm constantly getting stuck at the bi BitLocker key step and I don't know how to move forward please call me it's urgent. My…
Surface | Surface Pro | Display and screen
3,494 questions
asked 2025-08-25T18:38:54.6633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 95%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
GETSIMPL
0
Reputation points
answered 2025-11-23T02:56:47.6933333+00:00
S.Sengupta
27,571
Reputation points MVP
1 answer
Slim Pen 2 Doesn't Work in a fixed area on Surface Pro X
Slim Pen 2 does not write in a rectangular region, irrespective of the physical orientation of my Surface Pro X (Windows 11) The same problem occurs when I'm dragging cursor with fingertips as well as Slim Pen 2 in the same rectangular area. Here's…
Surface | Surface Pro | Display and screen
3,494 questions
asked 2025-11-21T21:09:01.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 21%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMG%3C/text%3E%3C/svg%3E)
Meeta Griglani
0
Reputation points
edited an answer 2025-11-21T22:11:00.3366667+00:00
Rez
10,615
Reputation points
Independent Advisor
1 answer
I need a VAT invoice for an order i placed. The option is not showing in the order history
I need a VAT invoice for an order i placed. The option is not showing in the order history
Surface | Surface Pro | Display and screen
3,494 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 67%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJA%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 93%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHL%3C/text%3E%3C/svg%3E)
1 answer
Distorted colors on my Surface Laptop 11 after using Surface Dock 2
Building off a prior thread from 3/15/2025 on this same issue, but no solutions posted in that thread. The screen of my new Surface Laptop 11 has been experiencing color distortion issues for the past month. The colors appear altered on the laptop…
Surface | Surface Pro | Display and screen
3,494 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 28.999999999999996%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
1 answer
Windows Surface 11 - Screen unwanted rotation issue
Hello I finally managed to replicate an issue I am having with my surface pro 11 Scenario 1 -I am using my surface pro wth slim keyboard attached - All good -I detach the keyboard, while holding the surace in landscape position -the screen auto rates to…
Surface | Surface Pro | Display and screen
3,494 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 26%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
1 answer
We shipped in a Surface for a cracked screen repair with a keyboard attachment. When we received the Surface back the keyboard wasn't included. Is there a way to get it back?
We shipped in a Surface for a cracked screen repair with a keyboard attachment. When we received the Surface back the keyboard wasn't included. Is there a way to get it back?
Surface | Surface Pro | Display and screen
3,494 questions
asked 2025-08-26T23:28:09.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 7.000000000000001%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECA%3C/text%3E%3C/svg%3E)
Caleb Aldridge
0
Reputation points
answered 2025-11-20T01:29:36.72+00:00
S.Sengupta
27,571
Reputation points MVP
1 answer
Lock screen
Why does my lock screen keep reverting back to the Microsoft logo?
Surface | Surface Pro | Display and screen
3,494 questions
asked 2025-07-25T19:48:14.3966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 31%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFB%3C/text%3E%3C/svg%3E)
Frankie B
0
Reputation points
answered 2025-11-20T01:22:28.1+00:00
S.Sengupta
27,571
Reputation points MVP
2 answers
Keyboard not sent back after service
I had to get my Surface Pro 8 serviced because the detachable keyboard was not functioning. I received the laptop back in the mail, but no keyboard. Just the screen. I only got one tracking number, so I don't know if the keyboard is being sent back or…
Surface | Surface Pro | Display and screen
3,494 questions
asked 2025-11-17T17:39:38.5266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 41%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFA%3C/text%3E%3C/svg%3E)
Faith Almond
0
Reputation points
answered 2025-11-19T10:28:44.03+00:00
S.Sengupta
27,571
Reputation points MVP
2 answers
SurfacePro 8 Black Screen Not Responding
My laptop screen went black when it went to sleep, and now it won't come back on. I've tried all of the keyboard shortcuts on Microsofts troubleshooting page, unplugging and plugging back in the power source, hard restarting, and waiting. I know there is…
Surface | Surface Pro | Display and screen
3,494 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 47%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
4 answers
Surface Pro 9 - Loss of Touch Screen & Camera on 2 separate Pro 9 devices after service updates
I purchased a Pro 9 just over a year ago and after a routine service update the facial recognition Hello failed with the camera failing and the touch screen and pen then ceased working. After testing via all recommended methods, identified that the…
Surface | Surface Pro | Display and screen
3,494 questions
asked 2025-10-30T13:57:17.33+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 85%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJF%3C/text%3E%3C/svg%3E)
Jim Ferguson
0
Reputation points
commented 2025-11-13T10:13:02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 7.000000000000001%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHC%3C/text%3E%3C/svg%3E)
Haytham-C
3,985
Reputation points Microsoft External Staff
Moderator