170 questions
3 answers
Surface Laptop 5 not recognizing eGPU after Windows 11 25H update
Hello, My Surface Laptop 5 no longer recognizes my external GPU (eGPU). It worked perfectly before November 2025, but after updating Windows 11 to version 25H on 12 November 2025, the eGPU stopped being detected. • Device: Surface Laptop 5 • OS:…
Surface | Surface Laptop | USB-C
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 10%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 74%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIN%3C/text%3E%3C/svg%3E)
2 answers
USBC vs USB4 on surface
how can I identify the USBC and the USB4 ports on surface Snapdragon(R) X 12-core X1E80100 @ 3.40 GHz (3.42 GHz)
Surface | Surface Laptop | USB-C
170 questions
asked 2025-12-02T03:00:36.5366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 54%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMG%3C/text%3E%3C/svg%3E)
Michel Ghantous
0
Reputation points
commented 2025-12-03T10:07:57.82+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
10,660
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
My usb ports have stopped working, both usb a and usb c on my surface laptop 5.
My surface laptop 5 USB A and USB C ports have both stopped working. It seems to be a software issue because there is a power supply to both, but i think the laptop isn't recognising that i put in a mouse/keyboard into the usb ports. I also tried to use…
Surface | Surface Laptop | USB-C
170 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 81%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
3 answers
Surface laptop 7 opladen met usb-c
Ik heb de Belkin 65W USB-C dual port Power Delivery oplader, met mijn originele USB-C Apple lader. Als ik mijn Suface Laptop 7 wil opladen hiermee, wordt de oplader extreem warm. Ook blokkeert mijn touchpad (kan niet meer op geklikt worden, scrollen gaat…
Surface | Surface Laptop | USB-C
170 questions
asked 2025-11-21T18:52:34.5966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 31%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEG%3C/text%3E%3C/svg%3E)
Evangeline Geens Rutten
0
Reputation points
commented 2025-11-25T13:22:57.3533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
Ian-T
6,385
Reputation points Microsoft External Staff
Moderator
1 answer
Surface Laptop 5 to KVM Swtich
I have been using a KVM switch connected to my Surface Laptop 5 for a year now without issue via USB-C to USB-C cabling). Today, the video output stopped working through the switch. My personal (PC) laptop still works fine with the switch. …
Surface | Surface Laptop | USB-C
170 questions
asked 2025-11-18T01:37:27.5333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 80%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGC%3C/text%3E%3C/svg%3E)
Grace Chen
0
Reputation points
commented 2025-11-18T02:26:18.55+00:00
Grace Chen
0
Reputation points
1 answer
my thunderbolt 5 keeps disconnecting from my surface and multiple displays, beeping on and off as it connects and disconnects
i have cleared cache updated firmware and still unable to secure consistent connection to my displays
Surface | Surface Laptop | USB-C
170 questions
asked 2025-10-31T12:04:55.52+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 48%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
Larry
0
Reputation points
edited an answer 2025-10-31T14:55:16.8633333+00:00
John Oliver
6,170
Reputation points
Independent Advisor
1 answer
Surface Laptop Studio 2 not detecting USB peripheral but Surface Book 1 does
Surface Laptop Studio 2 with Windows 11 and with RTX 4060 is not detecting a high power USB peripheral device. I installed the 3rd party controller App, drivers and configured the firewall to allow the Device's app to detect the device, but the app does…
Surface | Surface Laptop | USB-C
170 questions
asked 2025-10-29T14:39:05.4266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 66%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
ArTuRock
0
Reputation points
answered 2025-10-29T15:46:45.1666667+00:00
Noel Macadangdang
6,275
Reputation points
Independent Advisor
1 answer
Surface Laptop 7th Edition, Snapdragon processor USB C TO HDMI adapter.
Hi, very clear and straight to the point : -> Surface Laptop 7th Edition, Snapdragon processor (ARM64), we will call it MSL7. -> USB-C to HDMI adapter issue : (The adapter & the cable work on different PC) (The MSL7 also worked with a…
Surface | Surface Laptop | USB-C
170 questions
asked 2025-10-20T20:03:43.13+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 67%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
KYRIL SAPYANOV
0
Reputation points
commented 2025-10-21T21:21:34.15+00:00
Barb Bowman
80,195
Reputation points MVP
Volunteer Moderator
1 answer
Dell Surface Laptop not recognizing USB
Dell Surface Laptop not recognizing USB. Have installed Surface IT Toolkit and uninstalled previous USB Root Hub drivers, restarted PC but still no success. Any tips?
Surface | Surface Laptop | USB-C
170 questions
asked 2025-10-05T15:35:53.67+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 46%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBD%3C/text%3E%3C/svg%3E)
Bonnie Damstra
0
Reputation points
edited an answer 2025-10-05T16:39:49.37+00:00
John Oliver
6,170
Reputation points
Independent Advisor
2 answers
Surface UCM UCSI Hid Client Error Code #43
Hi. All of a sudden, I was not able to add my external screens (2x) via the USB-C port. When checking, I received the message that Surface UCM UCSI Hid Client was malfunctional but of the latest version. What do I need to do in order to re-install…
Surface | Surface Laptop | USB-C
170 questions
asked 2025-10-03T15:40:13.1666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 80%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECA%3C/text%3E%3C/svg%3E)
Christer Andersson
0
Reputation points
answered 2025-10-04T08:05:13.9433333+00:00
Christer Andersson
0
Reputation points
1 answer
existing case followup
existing case # 7087614511 followup what is the status of this?
Surface | Surface Laptop | USB-C
170 questions
asked 2025-10-03T04:30:55.2166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 52%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGM%3C/text%3E%3C/svg%3E)
George Martin Donato
0
Reputation points
edited an answer 2025-10-03T12:59:30.7433333+00:00
Rez
10,615
Reputation points
Independent Advisor
2 answers
One of the answers was accepted by the question author.
External Drivers, access Denied, contacting Microsoft support with no success for days
My external drivers are no longer accessible on my Surface Studio laptop. I have tried to contact Microsoft for days without success. I get 504 error see below. What is the way to contact Microsoft Support by chat for eirther Windows or Surface. Nothing…
Surface | Surface Laptop | USB-C
170 questions
asked 2025-10-02T15:39:04.49+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 0%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
jorge beroiz
20
Reputation points
answered 2025-10-02T16:49:49.73+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 20%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Jeric
9,185
Reputation points
Independent Advisor
1 answer
One of the answers was accepted by the question author.
Adaptor USC-Type C Plug to HDMI Socket for Surface Laptop 3
Hey, I want to purchase an Adapter for my Surface Laptop 3 to connect to my TV so I can stream programs on the big screen! I wanted to check first that the Surface Laptop 3 supports DP Alt Mode beforehand. Also, any recommendations for adaptors would be…
Surface | Surface Laptop | USB-C
170 questions
asked 2025-08-17T12:12:52.6733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 49%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPC%3C/text%3E%3C/svg%3E)
Pauline Cannon
20
Reputation points
commented 2025-08-26T13:14:04.12+00:00
Jeric
9,185
Reputation points
Independent Advisor
2 answers
One of the answers was accepted by the question author.
my surface laptops usbc port is faulty, i already ran the diagnostics surface app but the port is still not responding
my surface laptops usbc port is faulty, i already ran the diagnostics surface app but the port is still not responding
Surface | Surface Laptop | USB-C
170 questions
asked 2025-08-19T23:54:43.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 73%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGD%3C/text%3E%3C/svg%3E)
George Donato
20
Reputation points
commented 2025-08-21T00:58:00.14+00:00
George Donato
20
Reputation points
1 answer
when i connect my external monitors using my usb-c ports, i get an 'unknown device needs more power error', even though they have been independently powered
when i connect my teamgee S2 portable screen extended to my usb-c ports, it is not recognized. and gives me the error 'unknown usb device needs more power ....' this works on another older generation surface laptop
Surface | Surface Laptop | USB-C
170 questions
asked 2025-07-19T20:59:56.79+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 79%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGC%3C/text%3E%3C/svg%3E)
Girish Chander
0
Reputation points
edited an answer 2025-07-20T12:59:50.9833333+00:00
Jeric
9,185
Reputation points
Independent Advisor
3 answers
One of the answers was accepted by the question author.
Surface pro 7th edition will not print on Canon IP 8750. I have tried to resolve this but there is a no answer? is this fair on me?
Purchsed in good faith 7th edition Surface pro hat cannot print onmy Canon printer (IP 8750). In contact with 'support' no positive answer is this really fair on the consumer that a known problem has not/cannot be resolved? A loyal customer.
Surface | Surface Laptop | USB-C
170 questions
asked 2025-07-05T14:26:49.4033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 30%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPC%3C/text%3E%3C/svg%3E)
Paul Charnock
20
Reputation points
commented 2025-07-08T15:52:48.5+00:00
Paul Charnock
20
Reputation points
1 answer
Surface LAPTOP Go not reading USB port, how to fix?
A few days ago I was downloading something onto my USB stick (because my laptop only supports 128 GB *eye roll*) and my computer randomly froze on me while downloading. After force restarting my device there was no indication of my USB being read. I…
Surface | Surface Laptop | USB-C
170 questions
asked 2024-08-30T15:25:25+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
1 answer
Got sent a faulty laptop by Microsoft and now microsoft support is down
Hi, I don't know if anyone who can help me will see this, but at this point I think it's my last shot. About a month ago, I ordered a new Surface Laptop from the Microsoft website, and was having trouble using my USB microphone with the laptop. After…
Surface | Surface Laptop | USB-C
170 questions
asked 2025-05-10T03:30:08+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
1 answer
One of the answers was accepted by the question author.
Surface Laptop 3 Won't Connect to (x2) Dell USB-C Monitors via Surface Thunderbolt Dock 4
I recently purchased the Surface Thunderbolt 4 Dock ("Surface Dock 4") after being explicitly told by Lyn with Microsoft Sales that the Surface Laptop 3 would work with (x2) Dell USB-C monitors without the need to daisychain the monitors…
Surface | Surface Laptop | USB-C
170 questions
asked 2023-07-17T23:23:52+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
1 answer
One of the answers was accepted by the question author.
Can I use my previous dock: HP USB-C Universal Dock (model: hsa-b005ds) to my Surface Laptop 4?
I seems to work, but I'm afraid that it could destroy the laptop. Tnx :-)
Surface | Surface Laptop | USB-C
170 questions
asked 2021-05-18T11:18:51+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous